The BMW Store

Fantastic experience Couldn't have asked for a better experience. They made the transition to a new car as seamless as possible. Tom and Jemar were a pleasure to work with Couldn't have asked for a better experience. They made the transition to a new car as seamless as possible. Tom and Jemar were a pleasure to work with! More

Excellent experience from start to finish My purchase experience working with Brian and Rick was excellent. I ordered a car, which I had never done before, and they were very helpful in expla My purchase experience working with Brian and Rick was excellent. I ordered a car, which I had never done before, and they were very helpful in explaining the process, assisting with feature selection, and updating me along the way. Each person with whom I interacted was extremely pleasant and eager to assist. The BMW Store team went out of their way to ensure my car was perfect when it arrived. The delivery experience was fantastic. From Brian's presentation of my car, to Susan's care in explaining all the features and teaching me the system. I couldn't imagine a better car buying experience. More

Best Experience. Great Car Car shopping is typically a stressful experience for me. John was very patient, helpful, knowledgeable and thorough. He took the time to get to know Car shopping is typically a stressful experience for me. John was very patient, helpful, knowledgeable and thorough. He took the time to get to know me and what would fit my needs and wants. Truly was an enjoyable experience.....and I am very happy with my car! More

Great Experience Mat and the entire team at the BMW Store in Cincinnati are top notch and I would highly recommend working with them on a vehicle purchase. Mat in part Mat and the entire team at the BMW Store in Cincinnati are top notch and I would highly recommend working with them on a vehicle purchase. Mat in particular, was professional and accommodating and worked hard to create an easy, informed and low stress buying environment. More

Very pleased with the level of customer service!! I would like to thank Tim Morrison at the BMW Store for a pleasant experience. Tim handled our recent lease of the 2017 BMW X3 with attention to th I would like to thank Tim Morrison at the BMW Store for a pleasant experience. Tim handled our recent lease of the 2017 BMW X3 with attention to the details and most important ... our needs as a family. The rest of the staff were courteous and helpful to the leasing process. Every question was answered and every request was met with professionalism. I would highly recommend Tim Morrison and his team when considering the BMW. Best regards, Jeremy A. Lindy More

Finding the right BMW! John Beam did an excellent job helping me with my next BMW purchase. I originally was looking at one X5 but after I found it didn't meet my needs he w John Beam did an excellent job helping me with my next BMW purchase. I originally was looking at one X5 but after I found it didn't meet my needs he was quick to check inventory and suggest other vehicles. He suggested another one on the lot that I loved at a great price. Thanks so much, Stephanie More

happy campers came over from louisville to check on a couple of cars listed on your site....just a day trip and a look see.....not expecting to buy that day......le came over from louisville to check on a couple of cars listed on your site....just a day trip and a look see.....not expecting to buy that day......left with x3 and big smiles.....nick norman is the go- to- guy as far as my wife and i are concerned. More

Give Mat Swartz a Raise My wife was in the market for a Mercedes E350. She had said all her life she had wanted a Mercedes. My wife and I had just test driven the Mercedes E3 My wife was in the market for a Mercedes E350. She had said all her life she had wanted a Mercedes. My wife and I had just test driven the Mercedes E350 and we fully expected for that to be our choice. My wife insisted I come test drive the BMW 5 Series before we bought the Mercedes. I arrived at the BMW Store fully expecting to not like the BMW 5 Series. Mat Swartz convinced me otherwise. He ran his butt off searching for exactly the right car. We went for a test drive and he expertly pointed out all the features of the 528i and it convinced me that my wife needed to see and drive the BMW. Later the same day, Mat met my wife and me at her office and sold her on this incredible driving machine. Mat was very polite and professional and within a very short time I was instructed to "Go Buy It." We live on the East side and other than the distance and access to your dealership, I loved everything about this buying experience. More

Great Dealership, Great Service, Great Car I walked into the BMW store just over two weeks interested in a pre-owned BMW X3. I met Tim Morrison who listened patiently to what I was looking for I walked into the BMW store just over two weeks interested in a pre-owned BMW X3. I met Tim Morrison who listened patiently to what I was looking for and my needs. Tim was truly OUTSTANDING, in that their was no salesmanship and his #1 goal was to ensure he understood what I wanted and had a great experience. Within 48 hours he found exactly what I was looking for and we were able to quickly get to a great and fair price on the pre-owned X3 and my trade in. There was no hassle and fuss, and Tim went the extra mile to ensure I was 150% a happy customer. I love my BMW X3, and working with the BMW Store and Tim reset my car buying expectations. I even stopped by one week later and Susan was ready to help with any questions on the technology or capabilities of the X3. Everytime I walk into the dealership I feel like a valued customer. I am now a BMW convert for life. More

Nick changed our minds! We stopped by the dealership to see a car we had found online. We have had several disappointing experiences at the dealership in the past with sales We stopped by the dealership to see a car we had found online. We have had several disappointing experiences at the dealership in the past with sales and service and were expecting more of the same. Thankfully we got Nick as our salesperson!! Nick was amazing- he was patient and thorough and worked hard to ensure we understood the car features and the car was right for our requirements. He was very knowledable about the category and a pleasure to work with! I definitely recommend him!! More