The BMW Store

Professional and knowledgable Paul Kolleck was very professional and had excellent knowledge of the BMW product as well as the competitors offerings. This is the second vehicle I h Paul Kolleck was very professional and had excellent knowledge of the BMW product as well as the competitors offerings. This is the second vehicle I have leased through Paul and he is very good at his job, in follow up and in support through the selection process. Susan Ward, the product expert who helped me understand all vehicle functions at pick up was also very good and thorough. More

Great store, friendly, non-pressure environment After a very disappointing experience 'elsewhere in the city', The BMW Store offers a refreshing, non-pressure, kind sales environment. I found everyo After a very disappointing experience 'elsewhere in the city', The BMW Store offers a refreshing, non-pressure, kind sales environment. I found everyone responsive and knowledgeable. No long drawn-out hassle either. Try these folks before you go shopping elsewhere. And, make sure to ask Conor to tell you an Irish joke (or two.) More

So great! I was able to get the exact car I wanted with little to no fuss. I would definitely buy another car from The BMW Store again. I was able to get the exact car I wanted with little to no fuss. I would definitely buy another car from The BMW Store again. More

Well organized from park to drive. We were looking at a used 540 and saw the new 2017 540i x-drive M Package on the show room floor. Tim began to show my wife and me the car and it sold We were looking at a used 540 and saw the new 2017 540i x-drive M Package on the show room floor. Tim began to show my wife and me the car and it sold itself. (Obviously it's BMW, although Tim helped with a lot of info on the new tech, we already own a 2008 528i) Tim Morrison took us through the sales process and was very well informed about the car and it's specs. I think I've found a good salesman for life. We were greeted at the door and helped as soon as we showed up, very comfortable, with no pressure, and Tim is a super likable guy so he fits well with the brand. All in all a great experience. Will definitely use them again!!! More

Fantastic service and experience. Could not have been better. Personable, fun and straight forward. It's how every car purchase experience should be. The entire team was vested in the Could not have been better. Personable, fun and straight forward. It's how every car purchase experience should be. The entire team was vested in the experience and ensuring everything was perfect. More

Simply the best! In today's world it is a pleasure to deal with professionals that know what they are doing and make sure all of their counterparts in pother departmen In today's world it is a pleasure to deal with professionals that know what they are doing and make sure all of their counterparts in pother departments give as much care to their clients as they do themselves. I have bought many cars from The BMW store and it is a joy to see the entire dealership has maintained and even improved the experience. Rick Koresky found me the exact car I was looking for ...which was no easy task. Dean Stathes filled out the experience by paying careful attention to our needs and he is extremely knowledgeable. We were on a tight time schedule and Eric in service even worked our X5 into his schedule for an oil change on a busy day. I cannot say enough great things about the care we received. I must also say the gentleman who handled all of the paper signing was very professional and yes made a tedious task easy and relaxed. More

The Ultimate Sales Person I am from St. Louis, MO and was looking for a pre-owned BMW for six months. Upon seeing one at The BMW Store in Cincinnati, OH I wasn't sure what to I am from St. Louis, MO and was looking for a pre-owned BMW for six months. Upon seeing one at The BMW Store in Cincinnati, OH I wasn't sure what to expect or being hesitant to purchase a vehicle five hours away. However, Mat made the process delightful and exceptional. Providing me additional detail photos above and beyond any of the websites, constant communication about the vehicle's condition and maintenance. And when he found any irregularities, he got them fixed including a brand new battery. Given Mat's professionalism and candor, I was confident I found the right vehicle. Upon taking delivery, Mat picked me up at the airport, walked me through all the features of the vehicle to ensure I understood how each one functioned. Talk about concierge service. The whole experience was great and I thank Mat. This is my first BMW, and though they are known to be the ultimate driving machine. Mat is surely the ultimate sales professional. More

Wonderful Customer Service My experience at The BMW Store was flawless. From finding the car I wanted to the final paperwork, everything moved along so smoothly. Everyone was My experience at The BMW Store was flawless. From finding the car I wanted to the final paperwork, everything moved along so smoothly. Everyone was so helpful and made it such an easy process. I would definitely go back to The BMW Store to purchase my next car. More

European Delivery I recently took delivery on a new 2018 440i xDrive convertible at the BMW Store - but I was first introduced to my car at BMW Welt in Munich. The sta I recently took delivery on a new 2018 440i xDrive convertible at the BMW Store - but I was first introduced to my car at BMW Welt in Munich. The staff at the Welt made European Delivery of a BMW a special experience. When we met our advisor, he led us to a monumental staircase leading to the cars. About halfway down he motioned to a white convertible, the turntable in the floor it was sitting on started to turn, and he proudly announced that it was ours. Driving away down the exit ramp out of that huge building was a treat; it felt like we were doing more than just picking up a car. Special thanks to Ric and Dean for helping make the process easy. They let me know what to expect, how long it would take, the advantages - all of it. I'm very glad I did European Delivery. It was a something I will remember for awhile. More

Outstanding From beginning to now, as I know I will continue to utilize the BMW Store; the experience exceeded expectations. There was never any pressure, just From beginning to now, as I know I will continue to utilize the BMW Store; the experience exceeded expectations. There was never any pressure, just a willingness to help. Brian D, my sales rep was friendly, knowledgable, and always available to answer any questions throughout the process; and when he didn't know, he got me to the right person. After the purchase, everyone else I dealt with from the manager to the genius to financial did everything they could to continue making my experience great. I have had my BMW a little over a week, and there is no question, it is the most amazing vehicle I have owned. I would not hesitate to recommend Brian and the BMW Store to anyone interested in a BMW. More