The BMW Store

Daniel was fantastic and can best be described as a consultative rep. He truly was exceptional. He listened attentively and remained the true professional as I was trying to make a decision between the consultative rep. He truly was exceptional. He listened attentively and remained the true professional as I was trying to make a decision between the BMW and another competitive alternative. He never once put down the competition and helped me make a well informed decision. Fantastic experience. More

efficient, quick, no-nonsense transaction The whole transaction was pretty smooth. Dean responded quickly over text and addressed any concerns I had. He respected Covid19 guidelines to the let The whole transaction was pretty smooth. Dean responded quickly over text and addressed any concerns I had. He respected Covid19 guidelines to the letter. Even in the midst of the pandemic, he went out of his way to present different options and was willing to search for the right vehicle for me. I greatly appreciated the no pressure sales and straight forward finance department (Eric). More

Third car we have bought from The BMW Store. Service is always excellent. We also always have our cars serviced here and also had a great experience. always excellent. We also always have our cars serviced here and also had a great experience. More

I had a wonderful buying experience. The entire team was attentive, friendly, and constantly updating me throughout the process. For once, I actually felt like a true partner in the buying experience. attentive, friendly, and constantly updating me throughout the process. For once, I actually felt like a true partner in the buying experience. More

Wonderful buying experience So pleased with the excellent customer service from day 1. Initially contacted Paul Kolleck via e-mail to inquire about a 2017 BMW ///M3 (CPO). So pleased with the excellent customer service from day 1. Initially contacted Paul Kolleck via e-mail to inquire about a 2017 BMW ///M3 (CPO). Quick response to my inquiry. Paul was indeed professional, knowledgeable and made himself available via phone and e-mail to all my questions. Scheduled test drive went very well. Paul took genuine interest in my possible (and ultimate) purchase as well as our trade-ins. Paul proactively and upon request, provided information that assisted me in making the purchase. From Day 1 and until the date of purchase, Paul always made himself available to my inquiries and 2nd test drive. Various interactions with some of Paul's colleagues (from Day 1) reinforced The BMW Store's level of excellent customer service, attention to details, and desire to serve the customer. For the delivery date, my son (Joseph - age 13) and I were very impressed with the vehicle delivery. A bright red bow and positioned in the 2nd floor showroom. Delivery was indeed an exciting day. Paul, Susan and Jemar shared in our excitement. For my 1st test drive appt, I also met Susan Ward. She was instrumental on delivery day - spending time with me and my son - setting up our phone to the car, highlighting some of the many features as well as answering all our questions. A delight to work with. A tip of the hat to Jemar DuBose. The paperwork and process to take delivery was effortless. Jemar displayed genuine interest in answering my son's various questions - Joe had not yet experienced the administrative side of purchasing a vehicle. I look forward to visiting The BMW Store and visiting my new friends soon. More

Very professional and efficient experience ordering my new BMW. Easy to do business with. Everyone I interacted with was responsive and customer-focused. Dean and Jon make a great team. new BMW. Easy to do business with. Everyone I interacted with was responsive and customer-focused. Dean and Jon make a great team. More

Very professional team, excellent service!!! The folks at the BMW Store are hands-down the best in the Midwest. John Beam knows his product and his team very well! He personally has gone the extr The folks at the BMW Store are hands-down the best in the Midwest. John Beam knows his product and his team very well! He personally has gone the extra mile to make sure my experience was nothing short of EXCELLENT. Susan was very patient with me in the walk-through and super knowledgeable about my car ….. Well done John, Susan and the BMW Store! More

This BMW store has top rate customer service in every department. They are so easy to work with. We’ve been extremely happy since leasing our first car several years ago! department. They are so easy to work with. We’ve been extremely happy since leasing our first car several years ago! More

Third BMW From The BMW Store Worked with Dean again starting in February to configure and order my 2020 X3. Process went smooth and took delivery about 3 weeks later, The buying a Worked with Dean again starting in February to configure and order my 2020 X3. Process went smooth and took delivery about 3 weeks later, The buying and service experience has always been great here. More

Smooth and easy Dean did a great job in helping me locate and pick my new X3M. The delivery was smooth and well organized. Dean did a fantastic job in keeping me upda Dean did a great job in helping me locate and pick my new X3M. The delivery was smooth and well organized. Dean did a fantastic job in keeping me updated. And by the way the car is awesome!! More