
The BMW Store
Cincinnati, OH
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Repeat customer for a reason I have been buying cars from Paul Kolleck since 2011 for a reason. Paul is extremely trustworthy and honest. He cares about the product he represents I have been buying cars from Paul Kolleck since 2011 for a reason. Paul is extremely trustworthy and honest. He cares about the product he represents and is extremely knowledgeable. Susan Ward helped me understand the technology features of my new 7 and that helped shorten the learning curve. You will not be disappointed with a purchase or service with the BMW Store. More
First BMW purchase Starting with our initial contact with Nick, then meeting with Mat and inspecting and trying out the X5, and completing our purchase with Jemar everyt Starting with our initial contact with Nick, then meeting with Mat and inspecting and trying out the X5, and completing our purchase with Jemar everything was done with the utmost professionalism. Thanks to all for a great experience. More
Great Experience I've had previous experience with this dealership which is the reason I went there to look for a new car. I was not disappointed. Knowledgeable, fri I've had previous experience with this dealership which is the reason I went there to look for a new car. I was not disappointed. Knowledgeable, friendly and professional staff. Very happy with my new purchase! More
Select and purchase new X5 The tag team of Paul Kolleck with Susan Ward provided the best experience selecting , ordering, and starting new 2020 X5 journey. Received all the att The tag team of Paul Kolleck with Susan Ward provided the best experience selecting , ordering, and starting new 2020 X5 journey. Received all the attention and expertise, as expected since this is the second x5 ordered ( in 2014). We hope to have Rodney Steadman again as our excellent service tech/advisor. Could not be more satisfied. More
Excellent experience. Paul and Susan were fantastic. Eric was as well. Great car. Love it. Facility is fantastic. I felt appreciated and got the proper attention Eric was as well. Great car. Love it. Facility is fantastic. I felt appreciated and got the proper attention More
Great Experience I had a great experience working with Paul. He made the whole process of buying a car easy and painless from start to finish. We were impressed with I had a great experience working with Paul. He made the whole process of buying a car easy and painless from start to finish. We were impressed with his approach and knowledge. We were equally impressed with the post-sale experience, where Susan walked us through the key features of our new car and helped us get everything set up the way it would be most functional for us. She gave us her contact info in case we had any additional questions too. More
Great experience. Friendly ,knowledgeable,helpful staff from the salesman,new care sales manager , genius to the parts department. Love my new x5 we also bought a new x3 in April. So happy with the experie from the salesman,new care sales manager , genius to the parts department. Love my new x5 we also bought a new x3 in April. So happy with the experience we subsequently bought the x5 More
New car sales Excellent sales experience with Dean. Knowledgeable in the product and offered many good suggestions in terms of options.Would definitely have him as Excellent sales experience with Dean. Knowledgeable in the product and offered many good suggestions in terms of options.Would definitely have him as my sales guy for my next purchase. Jemar was very thorough in closing the deal. Pleasant and no pressure finance manager. Susan provided excellent after sales experience with the X3. Provided in-depth knowledge for us to get used to the new technology on the vehicle. More
Helpful and easy to deal with My experience with Paul and Susan was spot on excellent. The last time I bought a car was 13 years ago. This experience was great with communication My experience with Paul and Susan was spot on excellent. The last time I bought a car was 13 years ago. This experience was great with communication and no hassles. Susan was very helpful showing me how the car worked with the new technology. Both Paul and Susan were very helpful with the car buying experience. More
Uncomplicated We knew what wanted when we arrived and everyone made sure we got it. Everyone was easy to do business with. All questions were answered. And the We knew what wanted when we arrived and everyone made sure we got it. Everyone was easy to do business with. All questions were answered. And they all have offered to be there for future questions or concerns. We are most happy. More