
The BMW Store
Cincinnati, OH
Filter Reviews by Keyword
By Type
Showing 1,571 reviews
Paul is a pleasure to work with. This is our 3rd purchase with Paul and the team at the BMW store. Susan did a great job helping us navigate through all the great features. The service department always trea with Paul and the team at the BMW store. Susan did a great job helping us navigate through all the great features. The service department always treats you like family. Matt Carelock is a pleasure to work with. We are customers for life. More
Paul and Susan done an excellent job. Both very good knowledge about the product. They were helpful in finishing the transaction. Would do business with both of them again. knowledge about the product. They were helpful in finishing the transaction. Would do business with both of them again. More
Great customer service and efficient internet sales process. I was able to find the car I wanted while maintaining social distancing. The email exchanges were quick and efficient. process. I was able to find the car I wanted while maintaining social distancing. The email exchanges were quick and efficient. More
I was happy with Paul and Susan. Paul was diligent in returning emails by answering all my questions about vehicles that I was interested in looking at. He worked to ensure I was able to purchase the car returning emails by answering all my questions about vehicles that I was interested in looking at. He worked to ensure I was able to purchase the car I loved. Susan is very knowledgeable and helped me understand the car no matter how silly my questions may have seemed to her. Eric in Finance was also helpful and easy to work with on completing the purchase. Also, I just want to mention that no dealership has ever been so kind! Everyone I spoke to was so friendly and helpful. I was impressed with the level of professional service. I hope we can work together again! More
Paul did a great job securing the vehicle and keeping me apprised along the way. Susan is very knowledgeable regarding the technology of the vehicles and delivery. apprised along the way. Susan is very knowledgeable regarding the technology of the vehicles and delivery. More
Paul was very helpful with working within my budget to get a vehicle that I am happy with. Everyone I came across was friendly and supportive. Felt very comfortable during the entire purchasing process. get a vehicle that I am happy with. Everyone I came across was friendly and supportive. Felt very comfortable during the entire purchasing process. More
Dean and the whole team at the BMW store are true pros. Special call out to Susan Ward for her meticulous walk thru of all the outstanding features of my wife’s new X5. Special call out to Susan Ward for her meticulous walk thru of all the outstanding features of my wife’s new X5. More
I was very impressed by the whole dealership.Paul and I was very impressed by the whole dealership. Paul and Susan were great to work with. I will be back to purchase my next car from Paul. I was very impressed by the whole dealership. Paul and Susan were great to work with. I will be back to purchase my next car from Paul. More
Nick Norman and the entire staff are top notch! Great doing business with such a nice organization! Looking forward to a continued relationship during service of the vehicle! doing business with such a nice organization! Looking forward to a continued relationship during service of the vehicle! More
My first time purchase of a BMW 430i Convertible Car My initial experience with Paul Kolleck was awesome. He quickly got me out to test drive the car and then was able to spend the time to review all the My initial experience with Paul Kolleck was awesome. He quickly got me out to test drive the car and then was able to spend the time to review all the options that were available on my car. He also did a wonderful job working with me on a great price for my trade-in which greatly simplified my decision to purchase the car. On the day of the purchase I was able to work with Daniel Wright and Eric Fender in Finance to complete the necessary paperwork which was a straightforward and seamless process. Finally to complete the circle, Jonathan Kumar was endlessly patient and clear as he reviewed the many upgrades and features that comes with my new BMW car. The customer service was one of the best I have ever had and I could not be more happy joining the BMW family with my new car. More