
The BMW Store
Cincinnati, OH
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My experience at The BMW has been a positive experience. I received excellent service from Paul Kolleck and Susan Ward and I recommend them. This is my first BMW and I am very pleased with the purchase. I received excellent service from Paul Kolleck and Susan Ward and I recommend them. This is my first BMW and I am very pleased with the purchase. More
I drove 2 hours to look at a BMW 540i that I had found online. However, when I arrived I was told that it was sold about 30 minutes prior to my arrival. Matt Swartz, salesman extraordinaire, found another online. However, when I arrived I was told that it was sold about 30 minutes prior to my arrival. Matt Swartz, salesman extraordinaire, found another 540i for me to test drive. It had just came in and had not even gone through detailing yet. I actually ended up liking it better than the one I had originally came to see. Matt and the rest of the team at The BMW Store were terrific to work with and made my buying experience so easy. I would definitely recommend this excellent dealership. , More
Impressed is an understatement! Emily Blose created an absolute first class experience. From start to finish, I felt that my voice was heard and needs were understood. The BMW Store creates a boutique con absolute first class experience. From start to finish, I felt that my voice was heard and needs were understood. The BMW Store creates a boutique consultative feel that leaves you knowing you made an excellent decision. Eric in finance was also an amazing resource and made sure I understood all my options (the most seamless finance experience I’ve experienced to date). Susan was informative and intuitive and addressed every concern. I couldn’t be happier with my experience and decision. I truly feel as though The BMW Store is a family. Louis Velazquez made I was connected to a fabulous team of people. More
Drove two hours to purchase the wife a new X5 with the options and color she wanted. Worked with the sales rep Jonathan Kumar, and was listed as the BMW Genius, and he was just that. Walked through all th options and color she wanted. Worked with the sales rep Jonathan Kumar, and was listed as the BMW Genius, and he was just that. Walked through all the features of the car, took care of a lot of the paperwork before hand, answered ALL the questions we had, and was patient. The dealership was extremely accommodating, helped with our two kids and showed them where to hang out and offered them snacks and drinks while we finalized everything. John spent time showing my son the M cars in the show room, and couldn't have been any nicer. Our finance guru had us laughing and answered the few questions we had. The dealership treated us as if we have bought 50 cars from them, even though it was our first. I am beyond happy with the car, and beyond happy with the service we received. My next BMW will be bought from them. More
Hi,The purchase & delivery of my new X3 couldn’t have Hi, The purchase & delivery of my new X3 couldn’t have been any better. I got so lucky to have my perfect build come in 2 days later on a truck! Pa Hi, The purchase & delivery of my new X3 couldn’t have been any better. I got so lucky to have my perfect build come in 2 days later on a truck! Paul Kolleck was awesome as was his colleague Susan Ward that showed me all the features of the X3. Thanks BMW Store team for getting me back to the BMW family! Regards, Benita Ross More
Dean Stathes was my sales person. He was very Dean Stathes was my sales person. He was very professional and very helpful in finding me the perfect car. He and Susan (the BMW genius) were very h Dean Stathes was my sales person. He was very professional and very helpful in finding me the perfect car. He and Susan (the BMW genius) were very helpful and I would highly recommend hthem both.i More
Great experience. Paul Kolleck and Susan Ward could not have made the process easier. Went in for a pre-lease inspection and left with a new car. have made the process easier. Went in for a pre-lease inspection and left with a new car. More
Mr. Kumar was very professional and helpful while helping me find the right vehicle to fit my needs. I would recommend him to anyone in the market looking for a new or used BMW. me find the right vehicle to fit my needs. I would recommend him to anyone in the market looking for a new or used BMW. More
Very good experience all around. Jonathan was friendly, helpful, and patient. I was looking for a smaller SUV with all the bells and whistles. The X3 was the most comfortable of the 10 brands I drove tha helpful, and patient. I was looking for a smaller SUV with all the bells and whistles. The X3 was the most comfortable of the 10 brands I drove that week and Jonathan was just the guy to point out all the technical details of the features as we ran the test drive. Susan followed up with an individualized detailed introduction to the specific car when I returned for the purchase. Jonathan has also followed up and answered several questions after the sale. Thank you for helping to make this an easy decision. More