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The BMW Store
Cincinnati, OH
1,569 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 22, 2021
Dating back to 2000 I have bought 8 cars from the BMW Store. The service you get is professional and excellent and it is has not changed in all these years. It was an absolute pleasure to work with Ric Store. The service you get is professional and excellent and it is has not changed in all these years. It was an absolute pleasure to work with Ric again in securing my 2021 530 xDrive. Special thanks to Dean and Susan as well for their assistance. There is not a better place to buy a BMW in Cincinnati. More
by Ram Sivakumaran
Employees Worked With
Ric Koresky, Dean Stathes, Susan Ward, Joe Gettler, Eric Fender
August 18, 2021
I had the pleasure of buying my BMW X6 and I could not have been more pleased with the customer service that Johnathan provided. His consistent follow-up and before and after purchase of my vehicle don't have been more pleased with the customer service that Johnathan provided. His consistent follow-up and before and after purchase of my vehicle don't go unnoticed. I have already told several friends about him. Thanks again Johnathan More
by Walkercarlos
Employees Worked With
Jonathan Kumar
August 15, 2021
Emily was wonderful to work with and was very professional. Answered all of our questions and showed great patience while we tried to decide what color vehicle we wanted. The rest of the staff we professional. Answered all of our questions and showed great patience while we tried to decide what color vehicle we wanted. The rest of the staff were very responsive. More
by lark1051
Employees Worked With
Emily Blose
August 12, 2021
Paul was exceptional to work with regarding the selection and delivery of our new car. Very engaging, professional and efficient. Well done and thank you! and delivery of our new car. Very engaging, professional and efficient. Well done and thank you! More
by myritapcraig
Employees Worked With
Paul Kolleck
August 02, 2021
I have been very pleased with this dealership, in all aspects specifically sales and service. I have had the opportunity to work with Paul Kolleck with the purchase of 2 vehicles, and he’s done a wonder aspects specifically sales and service. I have had the opportunity to work with Paul Kolleck with the purchase of 2 vehicles, and he’s done a wonderful job! He’s personable,, knowledgeable, and very easy to communicate with on all aspects of purchasing a car. I would highly recommend Paul and The BMW Store of Cincinnati. More
by Lesliekari81
Employees Worked With
Paul Kolleck, Susan Ward
August 02, 2021
Well, where do I start? it’s been a month, HAPPY ANNIVERSARY to me……that MY CAR HAS BEEN IN THE SHOP with no firm date of resolution. For what you might ask? Well I don’t know, and neither does BMW. ANNIVERSARY to me……that MY CAR HAS BEEN IN THE SHOP with no firm date of resolution. For what you might ask? Well I don’t know, and neither does BMW. I bought a 2019 X6 May 2020 and before I even had the luxury of making my first car payment it was already in the shop, twice, for shutting off while I was driving, in mid route, how scary. I received the car back within the week and they reassured me “the car was fixed” I took it back and within the 25 mins it took me to get home, IT CUT OFF AGAIN. I had another situation where it was in the shop, the car was running oddly louder than normal in the engine area. Took it in because the trunk rattles, all this within less than 30 days, SERIOUSLY?? I would think a premium vehicle like BMW should run, they fixed it, but I brought it back again because a hose of some sort wasn’t plugged in correctly. Now 2021 here we are AGAIN, car in the shop going on 30 days this week and BMW has no idea what’s wrong with there PREMIUM LUXURY, well over $50,000 vehicle. Get a BMW they say, it will be fun they say. This is my FIRST BMW and I am NOT feeling the PREMIUM LUXURY experience that I thought I would have. It was between THIS or a Mercedes GLC coupe, I should have went with Mercedes. I’m starting to have some doubts, I wonder if this is a Friday lemon model? I paid premium dollar for this car and for sure have a premium car payment, YET, I’m not getting that “premium car experience.” What resolution could BMW provide to get its, first time buyer back to that “SHEER DRIVING PLEASURE” they claim to have? Im just feeling defeated at this point and this “premium” car, at best is just average. More
by Missla213
Employees Worked With
Matt carelock, I don’t have any issues with him
