
The BMW Store
Cincinnati, OH
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We have purchased multiple BMW’s from The BMW Store and wouldn’t consider going to any other dealership. It was our second time working with Paul and Susan, both make the process easy and enjoyable. They wouldn’t consider going to any other dealership. It was our second time working with Paul and Susan, both make the process easy and enjoyable. They are very professional, knowledgeable and friendly. We would recommend the team we worked with at The BMW Store to our friends. More
Your entire staff was terrific. We ordered my car online with John Beam’s help. When we arrived to pick it up it was ready with a big red bow on top. Perfect & exactly what we ordered. Rick kept us updated with John Beam’s help. When we arrived to pick it up it was ready with a big red bow on top. Perfect & exactly what we ordered. Rick kept us updated on it’s making & arrival from Germany. The finance department was quick & easy. Lastly Susan Ward explained all the fabulous features. It is our second BMW purchase from The BMW Store of CN. I would highly recommend them to all. More
I’ve worked with Paul Kolleck on several transactions over the years and he has always made the process easy and enjoyable. Overall great service from the entire BMW Store sales and service team! over the years and he has always made the process easy and enjoyable. Overall great service from the entire BMW Store sales and service team! More
Awesome experience. Jonathan is very knowledgeable and courteous. We just casually stopped by to look at BMW and a week later car is my garage. courteous. We just casually stopped by to look at BMW and a week later car is my garage. More
Timothy, Susan, Eric and Ric were simply amazing. They were knowledgeable and very kind. Customer service was and continues to be top notch. were knowledgeable and very kind. Customer service was and continues to be top notch. More
We purchased two BMW’s this year working closely with John, Jemar, Susan and Amy. John was expert in explaining the models, features and year differences. John is incredibly responsive to phone calls John, Jemar, Susan and Amy. John was expert in explaining the models, features and year differences. John is incredibly responsive to phone calls, questions that inevitably arise when purchasing a car, and “low pressure” at decision time. We have full confidence and trust in John, and is a major reason why we chose The BMW Store. Post sale support from Jemar (Finance), Susan and Amy (BMW Geniuses) is excellent. Jemar does a great job at simplifying a tough process. Explanations to our many questions were very informative. Susan and Amy are truly genius in explaining different settings to enhance the overall driving experience. We learned a lot during the BMW Genius discussions! Many thanks to The BMW Store for a customer centric approach and awesome Driving Machines!! More
Emily was terrific - knowledgeable, helpful, patient, great communication, and easy to work with. And the rest of the staff at The BMW Store was equally friendly and made the car buying experience simpl great communication, and easy to work with. And the rest of the staff at The BMW Store was equally friendly and made the car buying experience simple and stress-free. It was the best car buying experience I've ever had in the dozen cars I've purchased. More
Excellent experience. Paul's knowledge of the BMW line up and customer service made the process very smooth. Susan is fantastic and helped make sure we understood all the features of our new car. Business of and customer service made the process very smooth. Susan is fantastic and helped make sure we understood all the features of our new car. Business office was fast and efficient as well. Highly recommend! More
Mr Paul made the purchase an pleasant and super easy experience to purchase my X3. he worked really hard with me to get the right car. Thanks a lot for all you do paul and Susan. experience to purchase my X3. he worked really hard with me to get the right car. Thanks a lot for all you do paul and Susan. More