
The BMW Store
Cincinnati, OH
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Paul and Suzan made it really easy to return my old BMW and get me into a new one. My relationship with Paul and this dealership has been there for over 10 years. Every single detail is always covered with and get me into a new one. My relationship with Paul and this dealership has been there for over 10 years. Every single detail is always covered with perfection. More
Dealership is conveniently located, well equipped, and staffed with kind and helpful folks. There is no pressure to buy and there is an aim to meet your desired car goals. Paul was helpful in navigating a staffed with kind and helpful folks. There is no pressure to buy and there is an aim to meet your desired car goals. Paul was helpful in navigating a tough car market and even despite initial challenges accepted responsibility and strived to deliver a positive experience for me. Susan made the car demo experience so fun. She was patient explaining all of the features and providing thorough tutorials. More
Paul and team were so professional and pleasant to work with. I am probably on the younger end of their traditional customer demographic, but they treated me with so much respect, took me seriously, and we with. I am probably on the younger end of their traditional customer demographic, but they treated me with so much respect, took me seriously, and were honest through and through about the entire process of ordering my new X3. The day I walked in, Paul noticed I was interested and dug through the inventory so I could test drive the X4 M40i to get a good feeling for how the X3 would drive. I was hooked and we ordered it that day. I checked in a few times over email, and Paul was very accommodating with all of my questions and status updates. I'm so happy with my new car and the experience! More
Made the buying process easy and delivered on all promises made during the negotiation process. The pre-owned X5 looked brand new, when we picked it up. Thanks, promises made during the negotiation process. The pre-owned X5 looked brand new, when we picked it up. Thanks, More
Great service, great follow up, honest finance people. This is the experience we should all expect from a car dealer or any business dealing. Will return to the BMW store. Also, BMW makes a great car! This is the experience we should all expect from a car dealer or any business dealing. Will return to the BMW store. Also, BMW makes a great car! PS. Paul Kolleck is my primary contact. He is excellent. More
Everyone was outgoing, helpful and friendly. Process was easy and hassle-free. Definitely recommend them. Excited about our new car! easy and hassle-free. Definitely recommend them. Excited about our new car! More
They listen they are courteous and the experience is hassle free. Overall the best car purchasing experience I have had. If your in the market to purchase a BMW see these people first. hassle free. Overall the best car purchasing experience I have had. If your in the market to purchase a BMW see these people first. More
Emily is great! Over the top customer service. Highly recommend working with her and the whole BMW Store. Very professional and will help you with anything you need. Definitely 5 stars! recommend working with her and the whole BMW Store. Very professional and will help you with anything you need. Definitely 5 stars! More
Great people to work with. Very professional. They know their product. I would buy another BMW from them. their product. I would buy another BMW from them. More
I've been buying cars there since '96 the previous one I had some specific requirements. When that car got about 6 years old Paul Kolleck phoned me and said they had another one I might like. I did and I had some specific requirements. When that car got about 6 years old Paul Kolleck phoned me and said they had another one I might like. I did and we completed the transaction in a few days. More