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The BMW Store

Cincinnati, OH

5.0
1,565 Reviews

6131 Stewart Road

Cincinnati, OH

45227

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Showing 1,565 reviews

May 04, 2022

Excellent buying experience. Felt like I was supported in looking at the various options and understanding the trade-offs. Buying process was easy, finance was ready for me, ov More

by Matt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Blose
May 03, 2022

This transaction went really well. It was difficult since my previous lease ended at a time when it was almost impossible to order a new car. Paul did a great job of keeping up on th More

by gbitzenhofer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Kolleck, Susan Ward, Jemar DuBose
May 03, 2022

I have been driving BMW's for 30 years and very pleased with my experiences with the BMW Store. More

by jimmcfarland19@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Kolleck, Susan Ward, Jemar DuBose
May 01, 2022

Emily was fantastic to work with from the first minute I inquired about a vehicle. She knowledgeable and responsive and was able to answer every question I had about multiple vehicles I was interested in. I More

by Varunvarma13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Kolleck, Susan Ward, Emily Blose
April 22, 2022

Very easy to get the information from. My salesperson was helpful and knowledgeable. Negotiations were fair with no pressure. Very pleasant experience More

by wwheeler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Ward , Paul Kolleck
April 21, 2022

It is a pleasure to work with Paul. This is the second car in two years. Everything works flawless and it is a pleasure with the whole crew. More

by Peter7438
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Kolleck, Susan Ward, Jemar DuBose
April 17, 2022

Paul provided excellent service and made the process of purchasing a new car very easy. Susan was helpful and knowledgeable when teaching me about the vehicle’s features. More

by ER
Recommend Dealer
Yes
Employees Worked With
Paul Kolleck, Susan Ward
April 16, 2022

I took my car for a Dinan tune and was quoted as it being 5 business days tops. It took them a month to get my car back to me. The entire process they kept blamed Dinan for everything and took no responsibil More

by 513mds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Durbin
Apr 18, 2022 -

The BMW Store responded

Hello Mr Geyman, Thank you for taking the time to review your service experience. I apologize that we did not meet your expectations, this is not how we want our customers service experience to go. We are always striving to improve our experience and feedback like yours gives us tangible issues to address and coach our staff on. Should you have any further questions or concerns, please reach out to Nick Walsh, BMW Service Manager, at nwalsh@bmwstore.com or via phone at (513) 271-8700.

April 16, 2022

Everyone has been so helpful over the past 3 years in regards to any issues or questions having to do with my 330XI. I especially appreciate the help I’ve had from Tim Morrison, Susan Ward, and Joe Get More

by Jskroeger
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ric Koresky, Susan Ward, Joe Gettler, Timothy Morrison, Eric Fender
April 07, 2022

Purchased my second new BMW from Paul. He is knowledgeable and helpful. Susan was excellent helping me learn my car's features and adjusting settings. Great job! More

by fciha7
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Kolleck, Susan Ward
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