
The BMW Store
Cincinnati, OH
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Excellent buying experience. Felt like I was supported in looking at the various options and understanding the trade-offs. Buying process was easy, finance was ready for me, ov Felt like I was supported in looking at the various options and understanding the trade-offs. Buying process was easy, finance was ready for me, overview of the car was great. There are a lot of buttons in that M4. More
This transaction went really well. It was difficult since my previous lease ended at a time when it was almost impossible to order a new car. Paul did a great job of keeping up on th It was difficult since my previous lease ended at a time when it was almost impossible to order a new car. Paul did a great job of keeping up on the latest opportunities and was finally able to get me the car I wanted - only one feature, the 360 degree top-down camera option, was not available - no fault to anyone on the sales staff. The old lease turn in and the new purchase took a total of about an hour at the dealership with no issues whatsoever. Jamar was very well prepared to quickly dispatch with the necessary transactions and was able to answer all my questions. Susan is extremely knowledgable and was very good at gettiing me going - although I will be back with questions for her as I am accumulating a list of things I'm having trouble navigating on my own (e.g., digital key options). The net is, This transaction was very professionally handled by all involved and I'm a very happy customer., More
Emily was fantastic to work with from the first minute I inquired about a vehicle. She knowledgeable and responsive and was able to answer every question I had about multiple vehicles I was interested in. I inquired about a vehicle. She knowledgeable and responsive and was able to answer every question I had about multiple vehicles I was interested in. I will certainly be referring her to my friends and will be a BMW store customer for life! More
Very easy to get the information from. My salesperson was helpful and knowledgeable. Negotiations were fair with no pressure. Very pleasant experience My salesperson was helpful and knowledgeable. Negotiations were fair with no pressure. Very pleasant experience More
It is a pleasure to work with Paul. This is the second car in two years. Everything works flawless and it is a pleasure with the whole crew. This is the second car in two years. Everything works flawless and it is a pleasure with the whole crew. More
Paul provided excellent service and made the process of purchasing a new car very easy. Susan was helpful and knowledgeable when teaching me about the vehicle’s features. purchasing a new car very easy. Susan was helpful and knowledgeable when teaching me about the vehicle’s features. More
I took my car for a Dinan tune and was quoted as it being 5 business days tops. It took them a month to get my car back to me. The entire process they kept blamed Dinan for everything and took no responsibil 5 business days tops. It took them a month to get my car back to me. The entire process they kept blamed Dinan for everything and took no responsibility. When I went to pick up the car, nobody took any time to explain what had been done to my car. Some kid handed me my keys and said “your car is somewhere out front. Let me know if you can’t find it”. More
Everyone has been so helpful over the past 3 years in regards to any issues or questions having to do with my 330XI. I especially appreciate the help I’ve had from Tim Morrison, Susan Ward, and Joe Get regards to any issues or questions having to do with my 330XI. I especially appreciate the help I’ve had from Tim Morrison, Susan Ward, and Joe Gettler. They are all three experts in the jobs they do! They have made me as a customer, feel confident that they and the dealership has my best interest in mind. More
Purchased my second new BMW from Paul. He is knowledgeable and helpful. Susan was excellent helping me learn my car's features and adjusting settings. Great job! He is knowledgeable and helpful. Susan was excellent helping me learn my car's features and adjusting settings. Great job! More