Back

The BMW Store

Cincinnati, OH

5.0
1,550 Reviews

6131 Stewart Road

Cincinnati, OH

45227

Directions

By Type

Showing 1,550 reviews

April 21, 2022

It is a pleasure to work with Paul. This is the second car in two years. Everything works flawless and it is a pleasure with the whole crew. More

by Peter7438
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Kolleck, Susan Ward, Jemar DuBose
April 17, 2022

Paul provided excellent service and made the process of purchasing a new car very easy. Susan was helpful and knowledgeable when teaching me about the vehicle’s features. More

by ER
Recommend Dealer
Yes
Employees Worked With
Paul Kolleck, Susan Ward
April 16, 2022

I took my car for a Dinan tune and was quoted as it being 5 business days tops. It took them a month to get my car back to me. The entire process they kept blamed Dinan for everything and took no responsibil More

by 513mds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Durbin
Apr 18, 2022 -

The BMW Store responded

Hello Mr Geyman, Thank you for taking the time to review your service experience. I apologize that we did not meet your expectations, this is not how we want our customers service experience to go. We are always striving to improve our experience and feedback like yours gives us tangible issues to address and coach our staff on. Should you have any further questions or concerns, please reach out to Nick Walsh, BMW Service Manager, at nwalsh@bmwstore.com or via phone at (513) 271-8700.

April 16, 2022

Everyone has been so helpful over the past 3 years in regards to any issues or questions having to do with my 330XI. I especially appreciate the help I’ve had from Tim Morrison, Susan Ward, and Joe Get More

by Jskroeger
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ric Koresky, Susan Ward, Joe Gettler, Timothy Morrison, Eric Fender
April 07, 2022

Purchased my second new BMW from Paul. He is knowledgeable and helpful. Susan was excellent helping me learn my car's features and adjusting settings. Great job! More

by fciha7
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Kolleck, Susan Ward
April 05, 2022

Highly recommend Amy and the BMW store at Stewart Ave for your BMW purchase. Amy helped me build my 2022 X5 45e end of 2021 and I picked it up end of Feb 2022 and have put just a little over 1000 miles on it More

by nh.zhang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Ward, Amy Ludlum
April 02, 2022

Easy to work with, clear and transparent pricing. Was our first car with them, won't be our last. More

by scott8schrader
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Koresky, Paul Kolleck, Susan Ward, Timothy Morrison, Eric Fender
April 02, 2022

Jonathan provides excellent service. He is beyond knowledgeable about the vehicles he sells, and helps you make an educated purchase. Always eager to answer questions and go above and be More

by Zach S.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Kumar
April 01, 2022

Johnathan was great to work with. He loves BMWs, even has his own BMW driving group. His passion translates to his desire to find the right BMW for his customers More

by Chris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Koresky, Jonathan Kumar
April 01, 2022

It's always a very pleasant experience working with both Paul and Susan. They are very knowledgeable/professional as well as great to work with. More

by Chicho
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Kolleck, Susan Ward
...
39
...