The BMW Store
Cincinnati, OH
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Emily knew what vehicle I wanted and for over 3 months was reaching out to me with vehicle after vehicle. The last vehicle she sent to me I decided to go see. While that didn’t fit the bill she did mentio was reaching out to me with vehicle after vehicle. The last vehicle she sent to me I decided to go see. While that didn’t fit the bill she did mention another vehicle they just got in but it was out of my price range. Wow, it was worth the difference and ended up burying the car. Emily is the best salesperson I’ve come across in years. And that’s saying a lot at 63 years old!! More
I've been working with Paul for 6 years and he continues to provide outstanding service. The purchase of my lease was hassle-free, convenient and efficient. Eric completed all of the finances with experti to provide outstanding service. The purchase of my lease was hassle-free, convenient and efficient. Eric completed all of the finances with expertise and efficiency. More
Would not recommend this location the service provider, Matt insisted that the wheel speed sensor part on my 2021 X4 w/ 13,000 miles was not covered under warrenty b/c it was cut due to outside influences. Matt insisted that the wheel speed sensor part on my 2021 X4 w/ 13,000 miles was not covered under warrenty b/c it was cut due to outside influences. When I viewed the part, it was clear that the part was worn and damaged/defected. The cost of the part should have been covered under my warranty instead of me paying out of pocket. More
Emily is amazing, there was no pressure what so ever, which I love. She is knowledgeable and very professional. At one point we told her we were going to look at a couple of other places we were interest which I love. She is knowledgeable and very professional. At one point we told her we were going to look at a couple of other places we were interested in as well, and ended up coming back and buying from her the same day, her customer service is great. The other places we visited cannot compare to BMW’s service. And they check on you after you leave as well to make sure everything is going well. More
Paul makes the buying process easy and quick. This is our second sale with him and he continues to provide knowledgeable insights about updates and features of the car. As always, Susan is hel This is our second sale with him and he continues to provide knowledgeable insights about updates and features of the car. As always, Susan is helpful in getting it set up to work the way we want it to. More