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The BMW Store
Cincinnati, OH
1,565 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,565 reviews
July 11, 2023
Everyone at the dealership is friendly and helpful. The facility is located on a ‘difficult’ piece of ground, but the operations seem to work very smoothly. The facility is located on a ‘difficult’ piece of ground, but the operations seem to work very smoothly. More
by John
Employees Worked With
Ric Koresky, Paul Kolleck, Susan Ward, Eric Fender
July 07, 2023
Excellent car buying experience. Purchased a 2023 X5 and selected the ‘Performance Center Delivery’ at the BMW plant in Spartanburg, South Carolina. The experience of test drives, Purchased a 2023 X5 and selected the ‘Performance Center Delivery’ at the BMW plant in Spartanburg, South Carolina. The experience of test drives, building order features, finalizing price and order, and scheduling the Performance Center Delivery was outstanding, with knowledgeable and courteous staff. The Performance Center Driving Experience at the BMW track was an amazing and informative experience on the capabilities of BMWs! It was a pleasure working with Dean, our Client Advisor, valuing his product knowledge, open and low-pressure manner, his advice on features, and advice on the Performance Center Delivery. Dean made sure everything was coordinated between management, our insurance, title, factory, and Performance Center. I thought the final deal price from Ric was very reasonable. Thanks. We have been customers at The BMW Store since 2006, buying our first preowned BMW. Since then, we have bought two new cars, and all our service at this dealer. The service advisors are knowledgeable and give trustworthy advice on maintenance. Assume the mechanics and other staff are equally knowledgeable and focused on meeting customer expectations. The service department deserves top ratings. Compliments to the management and employees at The BMW Store for outstanding sales and service. More
by Frank G
Employees Worked With
Ric Koresky, Dean Stathes, Jemar DuBose
July 06, 2023
This was my first BMW purchase at the BMW store. Julian was professional and answered every question. The entire team made the experience special. We will be back! Julian was professional and answered every question. The entire team made the experience special. We will be back! More
by bfields
Employees Worked With
Julian Lambert, Eric Fender
June 30, 2023
I have used BMW Store since 2005, they always go above and beyond with customer service, maintenance and the staff is always friendly, knowledgeable and make it a easy process. Thank you Lisa and beyond with customer service, maintenance and the staff is always friendly, knowledgeable and make it a easy process. Thank you Lisa More
by Lisvog4
Employees Worked With
Rick Koresky/ Sales Manager , John Beam, Paul Kolleck, Susan Ward, Timothy Morrison, Katelyn Linnemann, Emily Blose, Amy Ludlum
June 27, 2023
Jonathan was very kind, understanding, and personable. I will definitely be working with him for any future car purchases. His responses were quick and he was very knowledgeable. Jonathan made the whole c I will definitely be working with him for any future car purchases. His responses were quick and he was very knowledgeable. Jonathan made the whole car buying processes enjoyable. The BMW store also helped make the process easy and quick. They took time to make sure I felt important and valued. Their customer service is exceptional and I loved the gift bag I received after my car purchase. More
by emaloudesigns
Employees Worked With
Ric Koresky, Susan Ward, Jemar DuBose, Jonathan Kumar, Emily Blose
June 23, 2023
Great service from Paul Kolleck keeping me informed of best time to update lease and making it simple and easy to get car I love! Susan such a help too! best time to update lease and making it simple and easy to get car I love! Susan such a help too! More
by Massafamily1
Employees Worked With
Ric Koresky, Paul Kolleck, Susan Ward, Eric Fender
June 23, 2023
I cannot express how fantastic our experience was at the BMW store. Mat was super organized and helpful. He had all the requested vehicles ready for us to look at and test drive. He was honest and upfront BMW store. Mat was super organized and helpful. He had all the requested vehicles ready for us to look at and test drive. He was honest and upfront and answered all the questions that we asked. Jemar was so helpful and efficient during the finance process. We will continue to give BMW Store our business! More
by KGB1976
Employees Worked With
Mat Schwartz, Jemar DuBose
