The BMW Store

Excellent and timely customer service. Straight forward buying process and financing. Vehicle delivered as promised. Straight forward buying process and financing. Vehicle delivered as promised. More

Great customer service from everyone. Even despite some delays in getting the car that was out of the dealers hands, everyone was great in communicating and going out of their way to get Even despite some delays in getting the car that was out of the dealers hands, everyone was great in communicating and going out of their way to get it to us as soon as they could. More

Great customer service. Very efficient. Everything delivered as promised. Planning on buying my next car from them as well. Very efficient. Everything delivered as promised. Planning on buying my next car from them as well. More

I had a fantastic experience at the BMW Store. I purchased an i4 in August 2023. I had an incredibly positive experience across the board. Jonathan Kumar was my salesperson and he did a great job I purchased an i4 in August 2023. I had an incredibly positive experience across the board. Jonathan Kumar was my salesperson and he did a great job—always communicating with me, answering my many questions and never pressuring. Susan explained all the technology to me in a simple and easy-to-understand way. Finally, Eric in Finance helped me structure the purchase in the best way for me, which was much appreciated. Each person I met was genuinely nice and supportive. Highly recommend! More

Great purchase experience at The BMW Store in Cincinnati. Worked with Jonathan Kumar to order an X3M...lapse time between order placement to delivery was about 5 weeks. The whole process was low pressure and Worked with Jonathan Kumar to order an X3M...lapse time between order placement to delivery was about 5 weeks. The whole process was low pressure and enjoyable. Jonathan was very knowledgeable and provided option advice during the vehicle order process. Jonathan was very responsive to email questions (even after business hours) and thorough in providing answers. Finance through BMW was very transparent NO HIDDEN/SURPRISE FEES/NO ADM...the number they quote you at day one of the process remained unchanged. Highly recommend Jonathan and The BMW Store for your next purchase. More

I have been a customer of the BMW store since 2007. I've never had anything but exceptional service from every facet of the dealership. Paul Kollek has worked with me for over 10 years and I will never I've never had anything but exceptional service from every facet of the dealership. Paul Kollek has worked with me for over 10 years and I will never go anywhere else. The vehicles are of course, superb, but the service, professionalism, and outstanding attention to detail, keep me coming back again and again. In addition, Susan went over all the technical features of the new car in detail which was extremely helpful. The financial process with Eric took just a few minutes and was super efficient. More

Outstanding on all fronts. From management to sales the dealership is a first class operation. I will continue to buy/lease our cars at the BMW store. From management to sales the dealership is a first class operation. I will continue to buy/lease our cars at the BMW store. More

The folks from the BMW Store made the lease of our iX, super easy from the moment we test drove through the ordering process, the paperwork and delivery. They answered every question and offered great a super easy from the moment we test drove through the ordering process, the paperwork and delivery. They answered every question and offered great advice. More

We love the BMW Store. Paul is the best salesman, he is knowledgeable and very attentive. Susan did a great job teaching us how to use our new car. She is so smart! Paul is the best salesman, he is knowledgeable and very attentive. Susan did a great job teaching us how to use our new car. She is so smart! More

I had the best experience with Paul Kolleck and Susan at the BMW Store. It was hard to get the new X1 but Paul stayed on my order ensuring that I had it before my lease was up. Susan was so great at expla the BMW Store. It was hard to get the new X1 but Paul stayed on my order ensuring that I had it before my lease was up. Susan was so great at explaining all the new features of the car as well. A++ experience, highly recommend. More