The BMW Store

I wanted a professional experience with outstanding customer service which I received. Best experience ever in my 10 cars I have purchased over my car driving years next to Saab whose customer service customer service which I received. Best experience ever in my 10 cars I have purchased over my car driving years next to Saab whose customer service at that time was unbeatable. Chris was exactly what I wanted and thought no longer existed in my car buying. I loath the process but he made it exceptional. thank you Chris and to the BMW store Claudia herdin More

Chris was incredibly helpful in my search for a new car. I was very specific about my needs and he helped me find exactly what I was looking for. The test drive experience was very helpful and Chris's knowl I was very specific about my needs and he helped me find exactly what I was looking for. The test drive experience was very helpful and Chris's knowledge about the features of the car we drove as well as the car I had been driving were impressive. He was able to clearly outline the pros and cons of the car (and he admitted to a few cons, which I found valuable). They were willing to negotiate with me to ensure that we found the right car at the right price. The delivery experience was also quite exceptional. Chris sat with me for more than 30 minutes, setting up the instruments in the car to my liking. Chris has continued to be very helpful, answering questions I had after I took possession. Overall, the prices are just slightly higher than the local competitor, but their service more than makes up for this. More

I had found the car I was interested after searching dealerships in the area. I emailed Susan who promptly got back to me regarding the car and price. Was at the store the next morning and it was sitt dealerships in the area. I emailed Susan who promptly got back to me regarding the car and price. Was at the store the next morning and it was sitting in front, ready for a test drive. Susan and Ric worked with me on price and trade and I felt like they were going the extra mile to make the deal happen. Chico was excellent as well, having all the paperwork prepared ahead of time so we were in and out of the finance office in less than ten minutes. A great team and a great experience. I also purchased some accessories (roof crossbars etc...) and was thrilled that they were in stock and no need to order. The parts department followed the same excellent service example. More

This is our second BMW purchase from The BMW Store and Julian in particular. At every turn in both experiences, they were professional, solution-oriented and had awesome customer service. They truly wor Julian in particular. At every turn in both experiences, they were professional, solution-oriented and had awesome customer service. They truly worked on my behalf to find the car I wanted, at the price I wanted and with an interest rate that I couldn't beat. I also live 3 hours away from the dealership and anytime service is needed, I can make an appointment and they meet over half way and bring me a courtesy car! That is tremendous and something that is very rare for dealer's to provide, especially the proximity they are driving to benefit me! Overall, this dealership is tremendous. They stand behind their brand and their customers. I would highly recommend them overall regardless of the type of vehicle you purchase. Thanks again and we'll be back when it's time to upgrade from this BMW More

Dean was great to work with! He walked me through the entire process and answered all of my questions honestly. He followed up in a timely manner and kept me informed of updates to my car production. W entire process and answered all of my questions honestly. He followed up in a timely manner and kept me informed of updates to my car production. Would definitely return to the BMW Store and work with Dean again. Thank you for the great car buying experience. More

Chris was great. He was incredibly responsive and provided all the details I needed to be comfortable with my first BMW. Provided great patience and necessary information we needed to make the decis provided all the details I needed to be comfortable with my first BMW. Provided great patience and necessary information we needed to make the decision to go with BMW. Thanks so much for a great experience. More

I had the best car buying experience at BMW Store! They offer 5-star, exceptional customer service. Chris Lykins, Client Advisor was very helpful and informative. He exceeded my expectations by answering a offer 5-star, exceptional customer service. Chris Lykins, Client Advisor was very helpful and informative. He exceeded my expectations by answering all my questions; being attentive; and making the process so seamless. He is very knowledgeable of the features of the different models. I absolutely love my 320i. This is my first BMW. And I must say BMW is more than a car. It is an experience! More

The 5 series car I wanted was unusual and not available in the US; Susan and her manager Ric immediately checked for ordering those specs on a new car and had it made and delivered in 7 weeks, beautiful an in the US; Susan and her manager Ric immediately checked for ordering those specs on a new car and had it made and delivered in 7 weeks, beautiful and ready to drive away. Susan stayed in contact just enough to keep me informed, but not too much or too often. She and everyone at the dealership have been great to work with. Even as a new order I got a discount, and the manager added another discount that started after I ordered the car! The sales people including Susan have checked to make sure the car is performing well (by far the best car I have owned) and to make sure I understand all the details of the car, the idrive, etc. Thanks again for the whole experience, and the car. More

This was our first experience with BMW. It was the best car buying experience we have ever had. We were given plenty of time to test drive various models and Chris reviewed the numerous options on the mode car buying experience we have ever had. We were given plenty of time to test drive various models and Chris reviewed the numerous options on the model of our choice. I didn't feel the pressure to buy that I felt when making other car purchases. We spent more money on this car then any other car we've purchased but we were so comfortable with the car and the way Chris handled the transaction, it was really easy. Chris has been great following up with us to make sure we are happy and have all of our operational question answered. We are happy BMW store customers More

Chris could not have been more helpful. He made sure that the whole process went smoothly, took the time to explain and demonstrate everything about the car and offered to meet with me again(knowing that aft the whole process went smoothly, took the time to explain and demonstrate everything about the car and offered to meet with me again(knowing that after driving the car for awhile I would have more questions!). I was very happy with my experience. More