The BMW Store

When I arrived at the BMW dealship I was overwheelmed with the pressures of selecting a used BMW. I had previously never driven a BMW so I didn't know where to start. I meet with Jarrod Vaughan, a Pre- with the pressures of selecting a used BMW. I had previously never driven a BMW so I didn't know where to start. I meet with Jarrod Vaughan, a Pre-Owned Client Advisor and he quickly made me feel comfortable. Jarrod described the models available to me and we were quickly looking at Certified Pre-Owned 328I sedans. I test drove a 328i sedan and then a 335i sedan. Having never owned a sedan Jarrod suggested that we look at a couple. I test drove a Certified Pre-Owned 328i coupe, this car was more my style. I really enjoyed driving this car and could see myself purchasing it. Jarrod and I continued to talk about my priorities and what I wanted in a car. Jarrod suggested that I drive the 2011 328I xdrive with sports package and premium audio. As soon as I stepped on the gas and drove around the first corner the seats felt like they wrapped around me and the premium HD music was on I was in love with the car. I knew this was the car for me. I had been to several other local dealers (Mercedes, Audi, Infinity, Ford) and did not feel comfortable with making a purchase. With Jarrod and his customer service I was ready to purchase my 1st BMW and my dream car. I really apprieacate all the great customer service that Jarrod and the rest of the BMW staff provided me during the purchase of this car. I will be a repeat customer for sure and will refer all my friends to see Jarrod. Thanks Again!!! More

Paul was very friendly and knowledgable. He took his time helping me, and also he went out of his way to make sure that I was happy. helping me, and also he went out of his way to make sure that I was happy. More

My husband and I traveled to Cincinnati and purchased my BMW. Julian and his team provided exceptional service. I felt comfortable and non-pressured to buy. Great experience! BMW. Julian and his team provided exceptional service. I felt comfortable and non-pressured to buy. Great experience! More

My BMW lease was up and I was looking to lease a 2013 model. I met Chris in the showroom. He showed me the model I was interesed in leasing, answered all of my questions, and took me on a test drive. My model. I met Chris in the showroom. He showed me the model I was interesed in leasing, answered all of my questions, and took me on a test drive. My new BMW was built in Germany, and Chris kept me up to date all along the way. He gave a great orientation when I picked up my car, and he has followed up to make sure that I am one hundred percent happy. (I am!) The support staff was great, and it made the paperwork a breeze. More

A great car buying experience from start to finish. The knowledge of the sales staff and the ability to get me what i was looking for. Would highly recommend to anyone. knowledge of the sales staff and the ability to get me what i was looking for. Would highly recommend to anyone. More

This dealership has one of the highest labor charges in the nation. They make their money off of warranty work but as soon as your car's warranty has expired, you are out of luck. (light bulb, their char the nation. They make their money off of warranty work but as soon as your car's warranty has expired, you are out of luck. (light bulb, their charge $35 for one; 2 for 8.50 at any auto store Phillips OEM). As a pharma rep, if you don't think you pay for the cashews, coffee, donuts, and candy, you are naive. This dealership is about turning cars over before they get mileage on them, they are incredibly customer unfriendly if you need out of warranty work. Don't be fooled by the phony white coats-try any of the numerous independent BMW repair shops in town. In every one of the independent shops, they will all tell you the reason they no longer work at the BMW Store. If you must use a dealer, go to Jake Sweeney they are more honest and their prices are more reasonable. More

Paul, Rick and Tammy, hands down, made this one of the easiest purchase decisions I have ever made, hence why I came back and leased for the second time. Their professionalism and persistence to make my l easiest purchase decisions I have ever made, hence why I came back and leased for the second time. Their professionalism and persistence to make my life easy is why I will keep coming back. A big THANK YOU to the BMW Store Cincinnati team! More

Darrin did a very good job of presenting cars to me until there was one that "clicked". There was a snafu with one car he showed me that had already been sold, unbeknownst to him. He was apologetic and qui there was one that "clicked". There was a snafu with one car he showed me that had already been sold, unbeknownst to him. He was apologetic and quickly suggested another one that had just come in. I drove it, liked it, and they offered it at a price that I felt good about. This is my first BMW and so far the driving (and purchase) experience has been all I hoped it would be. Kudos to Darrin and the BMW Store! More

Paul Kolleck is an outstanding sales professional. He understands a customer's needs and desires in a vehicle, and he works tirelessly to meet those needs and desires in a vehicle. I bought my last two understands a customer's needs and desires in a vehicle, and he works tirelessly to meet those needs and desires in a vehicle. I bought my last two vehicles from Paul, and #3 will be from him too! More

My overall experience was great and I would highly recommend Jarrod Vaughan. He was professional and extremely accomodating, working diligently to satisfy my needs. He has continued to provide quali recommend Jarrod Vaughan. He was professional and extremely accomodating, working diligently to satisfy my needs. He has continued to provide quality service and follow-up after the sale. More