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The BMW Store
Cincinnati, OH
1,653 Reviews
Here at The BMW Store we’ve done a lot in over 4 decades and are very proud of our past and looking forward to an incredible future. Our customers have taken us a long way but here’s a little bit about how it all started!
It was in 1979 that Tom Schwartz obtained his franchise from BMW. Prior to that, he had been deeply involved with BMWs as a technician. From 1971 – 1976, Tom ran an independent service repair business called The BMW Store. With those roots, his dealership has always placed a premium on customer service with the goal of assuring customers a hassle-free ownership experience. Today, nearly 125 employees at The BMW Store are dedicated to helping people discover the joys of driving a BMW.
There’s a highly trained, knowledgeable sales staff for both new and pre-owned BMWs, an inventory of over 100 new and pre-owned BMWs is maintained to provide excellent selection, and master technicians head service teams specialized in the various operating systems of BMWs. Our extensive assortment of well-maintained pre-owned cars are showcased in our state-of-the art Cincinnati showroom. These include BMW models, as well as those made by other marques. If you find it here, rest assured it’s carefully chosen. If you don’t see a particular vehicle, visit our Vehicle Finder Service and complete the form. We will gladly inform you when a matching car arrives.
We provide competitive BMW financing and lease options available for drivers from Cincinnati, Hyde Park, Oakley, Mariemont, Madeira, Indian Hill, Blue Ash, Montgomery, Loveland, Mason, Milford, Newport, KY, Ft. Thomas, KY, Ft. Mitchell, KY, Covington, KY, Newport, KY, Villa Hills, KY, Edgewood, KY, Florence, KY, and Northern Kentucky. Our finance managers work hard so that you are provided the best BMW financing available to you.
A recently expanded service bay features 28 lifts. More than three quarters of a million dollars in parts are kept on site for quick service, and there’s a fleet of well maintained courtesy vehicles for your servicing convenience…not to mention our new state-of-the-art facility that opened in October 2016!
Providing state-of-the-art support for BMW drivers is the natural culmination of The BMW Store’s passion for the marque. And for thousands of BMW customers in the Tri-State area, it’s one more reason why they choose to drive a BMW.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 1,653 reviews
June 24, 2013
Just purchased my second x-6 from The BMW Store. It was Just purchased my second x-6 from The BMW Store. It was a great experience and Dean made sure the car was delivered on time. It was a pleasure to do Just purchased my second x-6 from The BMW Store. It was a great experience and Dean made sure the car was delivered on time. It was a pleasure to do business with him. More
by Cvirg
June 20, 2013
Great experience. Darrin provided excellent customer service. Picked me up at the airport and brought me to the dealership. The staff got me in and out in record time. I would highly recommend The B service. Picked me up at the airport and brought me to the dealership. The staff got me in and out in record time. I would highly recommend The BMW Store. More
by Joe1247
Employees Worked With
Darrin Penrod
June 20, 2013
I had been saving to get a new car towards the end of 2013 or early 2014, but mechanical issues with my old car called for an expedited upgrade. I stopped by The BMW Store to talk to Chris about leasing 2013 or early 2014, but mechanical issues with my old car called for an expedited upgrade. I stopped by The BMW Store to talk to Chris about leasing a new 3 series convertible, and before I left, I had it all spec'd out and put down my deposit on an order. Throughout the order process Chris was very helpful. Everything from keeping me updated on the status of my car (even telling me the name of the boat it was on so I could obsessively stalk it), to giving me a loaner car for a few days when I needed one, to getting me some BMW swag and coordinating everything with the tint shop to get the windows taken care of. I went in frustrated with my old car, and without having the amount saved to be where I wanted to be with regards to purchasing a new one, and Chris worked with me every step to make sure I had an amazing experience. I've recommended The BMW Store to friends for years now, and will definitely continue to do so in the future. More
by AaronInCincy
Employees Worked With
Chris Lykins, Chris Lykins
June 17, 2013
Fourth consecutive BMW purchased from John. He is a seasoned and experienced representative. He is exceedingly fourth right and an advocate to the buyer. I would highly recommend him. seasoned and experienced representative. He is exceedingly fourth right and an advocate to the buyer. I would highly recommend him. More
by Grouan
June 15, 2013
Jay was really great to deal with. Not your typical car salesman. We found the used mini we were looking for and Jay was VERY helpful with the process. He showed us the car on his day off, and even deliver salesman. We found the used mini we were looking for and Jay was VERY helpful with the process. He showed us the car on his day off, and even delivered it from cinci to Columbus! More
by J4433220
Employees Worked With
Jay sofranec
June 13, 2013
I went to the BMW Store In Cincinnati looking to compare diffrent SUV's. Mind you my mind was set on the X6. I met Mr Stathes and he took the time to take me through the whole process of not only acquirin diffrent SUV's. Mind you my mind was set on the X6. I met Mr Stathes and he took the time to take me through the whole process of not only acquiring the X6 but customizing it to my taste. After going through the many alternatives and previewing the car on-line (great feature), I decided to proceed. Dean and the BMW Store team took care of every detail of this normally lengthy process. I travel constantly for work and it was a great feeling to get an e-mail and a phone call from Dean at the begining of the week to let me know my car was ready for pick-up. I came home from e red-eye and went to the dealer, all the energy that was lost in the flight came back when I arrived and saw my new car. They put a bow on it, I dont know if they knew it was my birthday that week but it is and was the little things and the ease of the transactions that made this experience such a Great One! Thank you, More
by jjaner8
June 13, 2013
Darrin Penrod was a friendly sales person to work with. He had a wide breadth of knowledge about BMW. The price was high but it seemed to be a well maintained vehicle. He had a wide breadth of knowledge about BMW. The price was high but it seemed to be a well maintained vehicle. More
by windjammer222
Employees Worked With
Darrin Penrod
June 10, 2013
I made an appointment with Darrin Penrod to look at a car.Everyone I encountered was friendly and professional.I really liked the car(330ci),made an offer to buy, and they were able to make the numbers w car.Everyone I encountered was friendly and professional.I really liked the car(330ci),made an offer to buy, and they were able to make the numbers work for me. The entire transaction was smooth and efficient. It can't get much better. More
by mickey67
Employees Worked With
Darrin Penrod
June 01, 2013
This was my 3rd purchase of a used 5 series from this dealership and my experience with darrin was my best overall. He took the time to explain everything on my 2012 BMW 535i. Great experience! dealership and my experience with darrin was my best overall. He took the time to explain everything on my 2012 BMW 535i. Great experience! More
by Rcarpenter45243
Employees Worked With
Darrin Penrod
May 30, 2013
The BMW Store in Cincinnati made my first BMW experience a pleasurable one. My sales person Brad went out of his way to make me happy, and provided a very thorough overview of the car upon delivery. I wou a pleasurable one. My sales person Brad went out of his way to make me happy, and provided a very thorough overview of the car upon delivery. I would recommend you shop here. More
by kriegel
Employees Worked With
Brad Weinstock
