The BMW Store

I purchased a new BMW 135i from The BMW Store. This is my first BMW, and purchasing it from The BMW Store was a terrific experience. I found The BMW Store to be professional, friendly, courteous, and ver my first BMW, and purchasing it from The BMW Store was a terrific experience. I found The BMW Store to be professional, friendly, courteous, and very responsive to my requests. An overall great experience. My salesperson (Jack Benedett) and the entire sales staff provided outstanding customer service, and they also provided me with an excellent price and a great deal on a brand new 2011 BMW 135i. They did not use some of the typical slimy car dealership sales tactics that you might find at other dealerships. Jack Benedett and Ric Koresky were professional and easy to work with. They didn't play games with me, they told me the truth, and they worked with me very easily and very quickly to find the best price they could for me. They were very professional and courteous, and did not pressure me into trying to purchase something I didn't want. I also had to trade-in my leased Toyota that I was still locked into a lease, and they provided a great, fair deal in helping me get out of my lease. My BMW had to built and delivered from Germany, and Jack provided me with responsive updates and answers to my questions as I waited for the car to be delivered. The car was delivered ahead of schedule and was in fantastic condition when I picked it up. They took their time in taking me through an orientation of the vehicle and the features and controls. Overall, it was the best car buying experience I've ever had at The BMW Store, and I will certainly be coming back to The BMW Store to purchase my next BMW X5 for my wife. More

This is my second BMW from this dealer. My first experience with my 335 was excellent. Todd in service always took care of any issues I had. Loaner car always available. If they were not able to experience with my 335 was excellent. Todd in service always took care of any issues I had. Loaner car always available. If they were not able to find a problem I complained about, a tech rode with me and soved the issue. I just took delivery on my second BMW and Ian went out of his way to find the color combination I wanted. Delivery was timely and the car was ready when promised. Ric the Sales manager followed up on my delivery and was very helpful. I expect this experience to be as good as the last one I had. I recommend Ian very highly as well as the dealership. Service has always been outstanding. I am extremely critical of how my car is handled while in service and the personnel involved. I have not been disappointed. More

I recently picked up my 2011 335i, that i ordered in March. It was agreat delivery experience again. This is my 8th BMW that I have leased or purchased from The BMW Store, and my 6th with Ed. In my m March. It was agreat delivery experience again. This is my 8th BMW that I have leased or purchased from The BMW Store, and my 6th with Ed. In my mind BMW is the perfect car to drive -- and Ed does a great job in meeting my needs -- 8 BMW's speaks for itself More

I have a 5 series BMW and tried Jake Sweeney service because it was closer to my house - what a mistake - it was a very horrible experience and no where near the level you would expect from a BMW servic because it was closer to my house - what a mistake - it was a very horrible experience and no where near the level you would expect from a BMW service center. I then promptly called the BMW Store and I noticed a huge difference right from the start! Starting from the phone call which was more professional and curteous - they found the time to get me in the same day and priced the service lower (they also had loaner service option dates if I wanted to wait for a loaner car and they also have a fast service team that can get you in and out under 90 minutes). When I arrived (I was even late) they greeted me right away and made me feel like I was the only client of the day. Steve quickly gathered all of my information and loaded all of the data from the key fob into the system, he went over all of the items to be serviced and made sure I understood each of the items. He gave me an estimated time and then I proceeded to wait for the service to be complete. The waiting area is very comfortable with several tables, snacks, drinks, internet available (you could also get a portable dvd player to watch movies if you so choose). My only suggestion here would be to have a tv on the smaller side of the waiting area where people could watch news, etc. for yet another otpion while you wait. When my car came back (within the time and cost estimated) it was clean inside and out and everything was completed as promised. If you are in the Cincinnati area and are looking to buy a BMW or have one serviced, please take my advice and only shop at the BMW store. Even if you purchased from another dealer - I would highly receommend you give them a shot and experience the huge difference like I did. They will get all of my business going forward. Many Thanks! More

BEWARE!! Ed Besl was a wonderful sales person, but after trying to go through him to get Dave Bruegge's (Business Manager) poor performance resolved, even Ed started ditching my contacts. SCAMMED on a vehi trying to go through him to get Dave Bruegge's (Business Manager) poor performance resolved, even Ed started ditching my contacts. SCAMMED on a vehicle service contract (extended warranty) that I purchased and failed to ever receive, I promptly cancelled it after numerous failed contacts to get my warranty information. It has now been 6 months of lies about paperwork being completed and the check going to the right place. There is NO management help or support whatsoever. I have had my calls screened and avoided, and sent to voice mail repeatedly. I guess I am one of the few they couldn't stall long enough to get me to forget about it. What a scam! More

A WORD OF CAUTION... Avoid service at this dealership. I have now had two awful experiences and will not ever return. They play up their focus on customer service / satisfaction but only care about the alm have now had two awful experiences and will not ever return. They play up their focus on customer service / satisfaction but only care about the almighty dollar. When things do not go as planned, they put the blame on you. In the most recent instance, I dropped my car off for some routine work. They had a week to complete the job. When I returned to pick up the car, after being told "everything's all set", I was shocked to learn that the job had not been started. They made poor excuses and were not at all apologetic over the great inconvenience that this caused me and my family. BMW Store store puts on a great facade, with their service people wearing white lab coats and the free internet and sodas. But what really counts is their ability to deliver defect free work, on time, at cost.... And this is where they fail miserably. They are rude, they lie, they bully and their prices are among the highest in the region. They think they have a monopoly on the BMW market in greater Cincinnati and I believe this is what fuels their actions. But they don't and I have found several other service providers who do better quality work, with a smile at much better prices. More

I bought a 2007 MINI Cooper with four miles on it from this facility, and at 441 miles, it quit. At this time they've had the car for two weeks (I had it for one), and no one is keeping me informed of its this facility, and at 441 miles, it quit. At this time they've had the car for two weeks (I had it for one), and no one is keeping me informed of its status. I've been promised the car numerous times only for me to call and find out it's still not fixed. Scott Klien, the service manager, is absolutely terrible (agreeing with a previous rating). He seems to want nothing to do with customers (also as stated earlier). Pam in service keeps making promises, but never follows through. To make matters worse, I traded a car in and they botched that transaction too, leaving a balance on the loan. Now I can't get Gerald Perea, the finance "consultant," to call me back either. This has been, without question, the worst car buying experience I've ever had (and this MINI is my 36th car). I would absolutely NOT recommend this dealership to anyone. In fact, for future service, I'll make the hour long drive to Columbus or Lexington - the next two nearest MINI dealers. Assuming the car doesn't explode, should I ever get it back. More

Our sales rep was phenomenal. He was knowledgeable and took time to answer any and ALL questions, even if he had to do research and get back to us. He was patient as we figured out the fine details and he took time to answer any and ALL questions, even if he had to do research and get back to us. He was patient as we figured out the fine details and helped make the whole process as easy as possible. It was obvious that The BMW Store is committed to their customers and this shows in the quality of their work and the attitudes of all of the employees. The service department is fair, professional and prompt. As long-time BMW fanatics, we wouldn't even consider going anywhere else- there's nothing that compares! More

My 2001 330 convertable had to be towed in for stalling and a severe oil leak. The roadside assistance was great. The issue turned out to be a damaged valve head gasket which caused problems with the spark and a severe oil leak. The roadside assistance was great. The issue turned out to be a damaged valve head gasket which caused problems with the spark plugs. During the check up the waterpump showed damage as well. I was glad that this was a certified preowned vehicle to the whole ordeal was only $50 for copay. The service rep was super helpful, offered to bring a loaner car. When my car was finished earlier then expected he offered to have it brought to my job site. Since I rather talk to a person to ensure everything is clear and followed up on, I choose to pick the car up myself. There was no reason for any complaints. More

I have had my issues with the BMW Store, but have to say the last visit made up for a lot of earlier shortcomings.<br><br>Scott, the service manager, arranged for me to meet with a factory rep on a nagging the last visit made up for a lot of earlier shortcomings.<br><br>Scott, the service manager, arranged for me to meet with a factory rep on a nagging bearing noise. He was very patient about taking a liong test drive and identifying the problem As well, he readly agreed to handle some door scratches that seems to have been related to an earlier visit.<br><br>Very pleased with how this issue was handled. <br><br> More