The BMW Store

Service charges are one of the highest in the nation of all BMW dealerships. Second, I had to bring my car back because it was not repaired properly the first time. Third, this dealiership is unethical-the all BMW dealerships. Second, I had to bring my car back because it was not repaired properly the first time. Third, this dealiership is unethical-they refuse to honor their warranty. More

Great purchase experiance. Great salesman, great service dept., incredibly happy with my new Mini Cooper. Actually a better car than I dreamed it would be. Have wanted a Minui for over 40 years. Now it's a dept., incredibly happy with my new Mini Cooper. Actually a better car than I dreamed it would be. Have wanted a Minui for over 40 years. Now it's a reality :-) Would HIGHLY recommend !!! Two thumbs up. Way up !!! More

I had an exceptional buying experience at the BMW Store. Dean provided service worthy of the ultimate driving machine. I enjoyed the buying process as much as my new 3 series. Many thanks! Dean provided service worthy of the ultimate driving machine. I enjoyed the buying process as much as my new 3 series. Many thanks! More

Having worked with Dean on a previous purchase, I found him again to be very professional and willing to go above and beyond for great service. him again to be very professional and willing to go above and beyond for great service. More

This was my first time in this dealership and the experience was outstanding. The personnel are knowledgeble and the customer service is first class. Dean answered all our questions and helped us to experience was outstanding. The personnel are knowledgeble and the customer service is first class. Dean answered all our questions and helped us to find the car that fit our needs. I am looking forward to keep doing business with Dean and this dealership. Five stars service ! More

I waited over a year for a particular car, and they came through. The customer service was excellent, I would recommend this dealership to anyone. through. The customer service was excellent, I would recommend this dealership to anyone. More

Chris did a good job making sure that I understood which "deal" would be better for me--buying or leasing. As it turned out I ended up leasing an X5 for 39 months. The cost of the car was about 61k and I wa "deal" would be better for me--buying or leasing. As it turned out I ended up leasing an X5 for 39 months. The cost of the car was about 61k and I was allowed 18k on my 2005 X5. Financially speaking, the deal was not the greatest one but I wanted out of the current car and I was willing to give up my equity just to be rid of a real lemon of a car. Overall I would rate Chris as a 4 plus. He has only been selling for two years and again he did a good job recognizing what I needed to do and I would recommend him to anyone wanting to deal with an honest young man. More

Darrin was helpful, professional, responsive and even picked me up at the airport. Great service all the way around. A pleasure to do business with. picked me up at the airport. Great service all the way around. A pleasure to do business with. More

I was sold a "warranty extension" and 2 1/2 years later told it really was only a "maintenance plan". I have left a message with the person (Chico) service recommended I talk to. I was tol 1/2 years later told it really was only a "maintenance plan". I have left a message with the person (Chico) service recommended I talk to. I was told he would help me with this issue. He never returned my call. I sent a letter to my salesperson (Jay Sofranec) and the Mini manager (Michael Ingram) to get help. They never contacted me. Then I sent a letter to Richard Winterman, general manager of the BMW Store. He had sent a generic email asking about my recent trip with service. I replied using the "No, your team has not attempted to contact me to get my concern resolved.". Still no contact. So I sent letters directly to his office and to this date no one has called me. This can only lead me to believe that it is common practice for them to sell the "maintenance plan" as an "warranty extension" plan. Not impressed. More

Paul is a friendly, experienced professional who exceeded my expectations as a salesman. This was my first time buying a BMW so I had many questions about the new X3. He was patient answering my questions my expectations as a salesman. This was my first time buying a BMW so I had many questions about the new X3. He was patient answering my questions about safety features, gas efficiency, and resale value. He helped me obtain financing, and demonstrated all the new equipment, including Serius radio, gps, etc. Overall an excellent experience buying my first BMW. More