The BMW Store

I went to the dealership to purchase a new car. Overall I rate the experience as 'good' and will service my car at the dealership and purchase car{s} in the future from them. The only reason why I don't I rate the experience as 'good' and will service my car at the dealership and purchase car{s} in the future from them. The only reason why I don't rate the experience as 'great' is because my salesrep,Darren didn't go into detail explaining the amenities/options with the car when I was looking at them. I ended up buying a Mini which has a number of controls/features that Darren flew threw explaining some of them after I purchased the car. Afterwards, I watched several YouTube videos that went into detail about the car's options and I learned about several things that Darren didn't mention {ie, hidden compartment in dash} that have made me fall in love with the car even more. Outside of that, I was very pleased with the service by Darren and the dealership. My only feedback to future car owners is to do some research on the car before you purchase it so that you know what it has to offer if the sales staff does not go into detail on all of the bells and whistles. More

Darrin was great to work with. He provided excellent information for me to travel 4 1/2 hrs to come to The BMW Store to buy a beautiful used Mini Cooper S Clubman I am extremely happy with my purchas information for me to travel 4 1/2 hrs to come to The BMW Store to buy a beautiful used Mini Cooper S Clubman I am extremely happy with my purchase. Darrin and his fellow team members worked out a nice deal for me and I was able to return home to Pittsburgh in a new car. Thanks so much, Gary F More

Both Dean and Tammy at the BMW Store made my car buying experience delightful. I purchased 2 Mini Coopers from the dealership in the past but this was my first experience with the BMW staff and I couldn't experience delightful. I purchased 2 Mini Coopers from the dealership in the past but this was my first experience with the BMW staff and I couldn't have been more pleased. I highly recommend them. More

Darrin Penrod was very knowledgable of the features of our X5 and was very professional in his treatment of us. There were a few items that needed to be addressed prior to our purchase and Darrin put for our X5 and was very professional in his treatment of us. There were a few items that needed to be addressed prior to our purchase and Darrin put forth a great effort , including returning eamils on a Sunday, to satisfy us and to get the deal done. I would highly recommend The BMW Store and Darrin to a prospective customer. More

Dean really went the extra mile to find the exact vehicle we wanted, which was on a boat coming over from Germany. He listened to what our needs were and made certain that the vehicle we purchased met those we wanted, which was on a boat coming over from Germany. He listened to what our needs were and made certain that the vehicle we purchased met those needs. I would highly recommend Dean and the BMW Store is you are considering purchasing a BMW/Mini. More

We were very pleased with our salesman,Dean Stathes. He answered all our questions and helped us get a satisfactory price on our new X1. When our new car arrived, Dean spent a great deal of time showing u answered all our questions and helped us get a satisfactory price on our new X1. When our new car arrived, Dean spent a great deal of time showing us all the features of the car. He has followed up with phone calls to see if we have any questions. Overall we are very pleased. More

I was looking for an X1 with a certain set of options. Chris searched the system and found a good match still on a ship on its way to another dealer in the US. He was able to get the car re-assigned, and Chris searched the system and found a good match still on a ship on its way to another dealer in the US. He was able to get the car re-assigned, and a few weeks later, I took delivery. The trade-in and pickup was great! Chris accomodated my schedule with an evening pickup, and quickly went over the car's features. Since I was already trading in an E90, Chris focused on the differences between the cars. Great job! More

I was looking quite a while for a quality used vehicle and when I came across the Toyota Highlander online at the BMW store I quickly went into action. I emailed the dealership on a Thursday evening and w and when I came across the Toyota Highlander online at the BMW store I quickly went into action. I emailed the dealership on a Thursday evening and within 10 minutes I received a call from Darren at the BMW Store. I had e-mailed many dealerships inquiring about certain cars and no one responded as fast and as promptly as Darren had. Being very polite we talked about the vehicle and arranged to meet so I could test drive the car. That Saturday the car was parked outside of the used car building waiting for my test drive. Darren met me outside before I got a chance to get into the building. I drove the car and love it and then we went inside to talk price and the deal he gave me was tremendous. I gave him a down payment on the Highlander and arranged to finance the rest through my Credit Union. The Whole experience from A to Z was fast friendly and hassle free. The F & I director was also great to deal with as well. If you are looking for a great car buying experience look no further than Darren Penrod at the BMW Store. Bob Bell More

The purchase experience was excellent. I thought Chris was excellent to work with and felt that he was the perfect sales person for me. He understood my car needs and was able to keep me informed/updated was excellent to work with and felt that he was the perfect sales person for me. He understood my car needs and was able to keep me informed/updated regularly on the purchase process. He a natural at his job. It's pretty early in the game, to rate the entire BMW experience for me. I think that the total experience would be the life of the lease. I hope the BMW Store does keep this positive relationship up at the maintenance times. I have heard and seen some bad stories about how they do not live up to their customers expectations. More

Chris is fantastic to work with and my new car is beautiful! Working with the BMW Store was straight forward. I would recommend Chris to my friends. beautiful! Working with the BMW Store was straight forward. I would recommend Chris to my friends. More