The BMW Store
Cincinnati, OH
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Excellent service. Developed an issue that would not be covered under CPO warranty to the tune of $2500. I was disappointed in BMW at this point. After discussion with Developed an issue that would not be covered under CPO warranty to the tune of $2500. I was disappointed in BMW at this point. After discussion with Matt my service writer a solution was proposed. He discussed this issue with the service manager. He agreed that BMW NA would cover the cost. This is exceptional goodwill to keep me a happy customer. More
This has been my best experience buying a car. My sales agent Amy was outstanding!! Frank the manager was great!! so was Susan and Eric. From the time we entered the door of the store all the staf My sales agent Amy was outstanding!! Frank the manager was great!! so was Susan and Eric. From the time we entered the door of the store all the staff members were welcoming. The reception was very warm. Our car was delivered on time, with all the options we selected. The car was beautiful!! The service at 'The BMW Store was outstanding'. Makes me want to buy another car from them. More
Great experience with John, Susan and Jemar! Knowledgeable, courteous and helpful. I feel that I got a good deal on a great car! I’d buy from the BMW Store again. Knowledgeable, courteous and helpful. I feel that I got a good deal on a great car! I’d buy from the BMW Store again. More
The has been the best customer experience I ever had while buying a car. Attention to me was 200%, special thanks to Paul, Eric and Susan for their dedication and competence. while buying a car. Attention to me was 200%, special thanks to Paul, Eric and Susan for their dedication and competence. More
Tim was excellent and professional during my buying process. Sat with me to discuss what I wanted in a car, options, and kept in contact through delivery from the factory. process. Sat with me to discuss what I wanted in a car, options, and kept in contact through delivery from the factory. More
Paul was very attentive, pleasant to deal with, and extremely knowledgeable of the vehicle. He and Susan tended to our needs and made the purchase experience pleasant. extremely knowledgeable of the vehicle. He and Susan tended to our needs and made the purchase experience pleasant. More