The BMW Store

Susan Ward & Steven were both wonderful. I walked in looking for a convertible, changed my mind about the model at least 20 times; after driving everyone crazy running all over finding options & keys I looking for a convertible, changed my mind about the model at least 20 times; after driving everyone crazy running all over finding options & keys I decided on the Countryman. Steven was an excellent stand-in with Susan busy helping another customer; he spent a lot of time showing us me lot of options. I must have driven 10 cars that evening. Susan was as excited as I was when I finally reached a decision, we both love the car; she has been so helpful, patient and generous with her time. I’m very happy with my selection and now that the rear bike rack is attached summer is perfect. More

Dean was informative, friendly and helpful with car that I was interested in. A smooth simple transaction professionally completed by everyone involved, with very detailed instructions on the car's idriv I was interested in. A smooth simple transaction professionally completed by everyone involved, with very detailed instructions on the car's idrive system. Thanks! More

Susan Ward was not only helpful and informative during our visit but after she got the sale her attention to the small details, follow up, and customer care were exceptional. I will recommend her to ever our visit but after she got the sale her attention to the small details, follow up, and customer care were exceptional. I will recommend her to everyone I know looking for a new car. More

I ordered a brand new Mini Cooper Roadster and it came in three weeks earlier than promised. I appreciate the dealership working with me to get my car as quickly as possibe. three weeks earlier than promised. I appreciate the dealership working with me to get my car as quickly as possibe. More

The Cincinnati BMW Store Sales Associates are very customer focused. I always feel welcome each time I visit. Eric was very knowledgeable about vehicle and options (given the number of different opt customer focused. I always feel welcome each time I visit. Eric was very knowledgeable about vehicle and options (given the number of different options available that is impressive). Eric helped me navigate through these various options when placing the order, explaining the differences between individual choices versus package choices which typically provide a better value. This was after I attempted to make selections on the Mini website. It was good to talk with an expert versus just relying on a written explanation. Eric was realistic on order timing and the car arrived ahead of schedule. I traded in a 2009 coupe and felt I received a fair trade. More

Paul was very respectful, helpful and knowledgeable about BMW cars and cars that are comparable price-wise. The car was delivered earlier than promised. The pick up day explanation about the car basics wa BMW cars and cars that are comparable price-wise. The car was delivered earlier than promised. The pick up day explanation about the car basics was given at an easy to understand level. More

A pleasant dealership experience, no pressure, no BS. Easy from start to finish. The Mini Coupe is an amazing vehicle, and Eric made the delivery and checkout quick and easy to comprehend. Easy from start to finish. The Mini Coupe is an amazing vehicle, and Eric made the delivery and checkout quick and easy to comprehend. More

The lease of my Mini was a great experience for me. I was warmly welcomed by Whitney who did a great job determining my wants and needs. Everything was thoroughly explained and discussed.I was able to test d warmly welcomed by Whitney who did a great job determining my wants and needs. Everything was thoroughly explained and discussed.I was able to test drive the exact car I wanted to lease, by myself, which is appreciated as test driving with a sales person can be too distracting. I wish I'd received more on the trade-in (but isn't that always the case?). Chico in the finance department was a delight even though it was the very end of the day. Whitney did a great job demonstrating the car's functions to me, and helped me with the settings before I drove it home. I received a follow up call from her the next day - just checking in to make sure I was happy and to see if I had any questions. Then Chico phoned to let me know I qualified for a rebate, which was a nice surprise. When I stopped out to sign the new paperwork, I was greeted by name and made to feel like a special customer. I will definitely recommend both Whitney and Cincinnati Mini to others! More

Oh My Gosh Darren Deserved Five Stars For His Salesmenship / Customer Service Technique. Darren Was There To Answer Every Question Promptly And He Explained Every Thing To Me In Great Detail. Salesmenship / Customer Service Technique. Darren Was There To Answer Every Question Promptly And He Explained Every Thing To Me In Great Detail. Darren Showed A Great Deal Of Finesse When It Came To Dealing With Me Throughout The Whole Car Buying Process. In The Future When I Do Decide To Purchase A Vehicle I Will Definitely Look For Darren. More

I have had a wonderful experience ordering my new BMW with Chris!! I came to him recently (Chris worked with my husband, Bill Cordes, when Bill bought his BMW) when I was shopping for a new car. I hav with Chris!! I came to him recently (Chris worked with my husband, Bill Cordes, when Bill bought his BMW) when I was shopping for a new car. I have had two Saab convertibles and I have been very happy with both cars. Eventhough I had under 60,000 miles I was concerned that parts are "drying up" for Saabs since they have gone out of business. By the time I got to Chris I had pretty much narrowed my shopping down to BMW, and specifically the BMW 128 convertible. It replicated the size that I was comfortable with and it offers a peppy fun car that I thought I would enjoy driving. After meeting with Chris, he helped me recognize that to get the color combination that I wanted and to get the xenon headlights I would have to special order the car. Chris made the process so easy and he stayed on top of the order throughout so that I was able to pick up my car and head to Michigan for the summer right on schedule! I love my Bimmer! The ride is great, the performance at high speed is excellent, and the upgrade for me for hands free phone, satellite radio, and Pandora is a big plus. The seats are very comfortable and I love the look of my car. Many of our friends and family members have been awed by the color combination and the look of the car, and I feel the same. I would most definitely recommend Chris to others!! A happy customer! Paula Cordes More