The BMW Store

Wonderful Experience Paul Kolleck was very knowledgeable about the different models and the option packages available. He listened to what I was saying and somehow even m Paul Kolleck was very knowledgeable about the different models and the option packages available. He listened to what I was saying and somehow even managed to hear what I wasn't saying. He recommended keeping me in a 335i even though I was and saying "328". Turns out he was right and I haven't looked back!. Another thing worth mentioning was that this was my 2nd lease and I did not know what to expect for the end of the first lease. The BMW Store communicated with me clearly and well in advance on what to do and how to prepare for lease end. They made it as painless as possible. Listening to Mr. O'Somachain's Irish brogue while signing the paperwork was simply icing on the cake. As long as I can afford to have the Ultimate Driving Machine, I plan to be a BMW Store customer for life. More

Great experience Over the years buying cars from different dealers ships BMW store experience surpasses any experience that I had in the past. They defiantly what the Over the years buying cars from different dealers ships BMW store experience surpasses any experience that I had in the past. They defiantly what the extra mile in my opinion. They definitely earned my business for years to come. I appreciate the help Sarah & Mark & Chico!!! thanks again Todd S More

Get your BMW here !!! Our decision went from BMW back to Mazda because of a dealership near us.Then we decided to check few more BMW dealers through calls and visit them ( Our decision went from BMW back to Mazda because of a dealership near us.Then we decided to check few more BMW dealers through calls and visit them (even though they are a little far away). When we visited The BMW store, it was very welcoming even though we were not dressed for a occasion. We decided on X3 and had specific requirements.Chris listened to what we wanted and the team suggested options that will increase the resale value of our car just in case. They had one slot and were willing to wait a couple of days for us to decide before they put in their order. The finance department was very helpful, else our BMW dream would still be a dream. We were updated on the progress of our car by Chris via email and calls. When we went to take our car, it was waiting on the front for us with a bow. The whole process was a smooth experience. Definitely recommend The BMW store, Cincinnati. More

Great experience, would recommend to anyone I recently bought a new car from the BMW Store, and top to bottom the entire experience was fantastic. I was impressed with the entire staff, but wor I recently bought a new car from the BMW Store, and top to bottom the entire experience was fantastic. I was impressed with the entire staff, but worked primarily with Chris Lykins, who I couldn't recommend more. Prior to deciding on BMW, I had visited a few other dealers in the area and got the typical hard sell. It wasn't that way at all at the BMW Store, and they really want to make sure you love your car. I am also impressed with how much they've followed up with me after I made the purchase to make sure everything was going well and that I was happy with the car. As stated in the title, I would recommend to anyone. More

Great Experiences One of my least favorite things to do is buy cars. Chuck Wiener made my wife and me feel comfortable in the process. He was very low pressure, candi One of my least favorite things to do is buy cars. Chuck Wiener made my wife and me feel comfortable in the process. He was very low pressure, candid, and fair. Not my usual experience. And Matt Long in the service department was patient and worked with me to help me get the feel and operational comfort level most needed to deal with the complexities of this car. And Conor was very helpful and efficient in closing the deal. Great Experiences! More

Very Pleased! We have purchased three vehicles from this dealership, the most recent for our son, a new driver. We have been greatly pleased with the sales and fina We have purchased three vehicles from this dealership, the most recent for our son, a new driver. We have been greatly pleased with the sales and financing experience each time. The employees are courteous and helpful. We feel like we have been treated respectfully and fairly with each transaction. The customer service is beyond compare and the service department goes above and beyond to make servicing vehicles actually an enjoyable experience. We drive from north of Dayton to access this dealership and their service department. We will return again and again! More

Certified Pre-Owned Excellence My wife had been looking for a certified pre-owned small SUV for a few weeks. We have owned Volvos in the past and, on a whim, decided to go with BMW My wife had been looking for a certified pre-owned small SUV for a few weeks. We have owned Volvos in the past and, on a whim, decided to go with BMW. My family has owned several, and we decided to take the plunge. After test driving Volvos & Audis, I never thought there was a discernible difference in handling/performance/etc. Enter BMW. Wow. What a fun experience! My wife is THRILLED with her X3! We got a great deal on a 2011 just off the lease. We have been through various certified-pre-owned cars in the past. The aforementioned Volvo experience varies GREATLY from my current Land Rover...but that's another story. ANYWAY...we couldn't be more impressed with the professionalism of the ENTIRE staff at the BMW store. Our salesman, Nick Norman, was fantastic from the get go. I'm looking forward to a long relationship with the BMW service staff, and I mean that in a GOOD way! So convenient and professional. The only problem is a little rift I'm having with my wife. "Can I drive it today?!?!" More

Pleased with the whole experience. We recently purchased a 2014 i3 from The BMW Store. The entire experience was very pleasing from start to finish. Our salesman, Chris Lykins, was ver We recently purchased a 2014 i3 from The BMW Store. The entire experience was very pleasing from start to finish. Our salesman, Chris Lykins, was very knowledgeable about the new all-electric car. He guided us through the ordering process and the car was delivered on time and exactly as ordered. We couldn't be happier with everything. Thanks, Chris and the staff at The BMW Store ! We love the car! More

Building a new car It was fun to iron out the details on my new X3. After doing a little reseach myself, I took a test drive and was very happy with the way the car hand It was fun to iron out the details on my new X3. After doing a little reseach myself, I took a test drive and was very happy with the way the car handled. Ordering a car is confusing, but Paul was very helpful and patient with all the details associated with building a new 2015 vehicle. It was exciting to finally drive the car when it arrived. There is still a learning curve for all the new technology, and I expect to have another training session with Paul, so that I can fully enjoy my new X3. More

Purchase of 2013 328i - Smith I recently purchased a 328i from this store. I live in Indianapolis, IN and drove to Cincinnati to buy the car. Why, because they made the process I recently purchased a 328i from this store. I live in Indianapolis, IN and drove to Cincinnati to buy the car. Why, because they made the process easy and I got a good deal. I used the web to find the car and then worked with Julian Lambert to finalize the deal. The process was extremely smooth, quick and efficient. The experience was excellent and I will in the future and have already recommended the dealership and Julian to others in the office. My fiancee loves the car and will definitely look this direction next time. More