The BMW Store

It was time for me to go from a Mini Cooper to a BMW! The minute I walked into the dealership and was greeted by Susan my ease of transition was incredible. Everyone I came into contact with at the dealershi minute I walked into the dealership and was greeted by Susan my ease of transition was incredible. Everyone I came into contact with at the dealership made my experience simple, fast and excellent service. Once all the details were done I explained I needed to get my car on a specific day and Susan made sure it happened. Kudos to Susan, Rick and Chico. Absolutely would recommend this dealership. More

Our family bought our second BMW from the BMW Store recently. My wife got an X3 last year and I picked a 528 this year. We bought from Chris Lykins both times. Chris was a true professional. He lis recently. My wife got an X3 last year and I picked a 528 this year. We bought from Chris Lykins both times. Chris was a true professional. He listened to what I wanted and then made suggestions. Once we built a common vision he worked tirelessly to produce the car I wanted at a great value. I never felt like I was being sold. My experience felt more like he was advocating in my best interest to deliver the right car for me. He was fun to buy from and made me feel like I was buying from a friend and that's pretty much how it turned out! Chico Robinson extended another personal touch that enriched my experience. Chico and I talked like we were sitting on his front porch sipping ice tea. I felt right at home. We swapped stories and shared laughs all the while Chico worked out the financial details. He was genuinely interested in connecting with me and making what is usually an unpleasant aspect of car buying enjoyable. They took my money and I thanked them for it--go figure! Last year when inked the deal for the X3 Chris arranged for us to pick it up from the BMW factory in South Carolina. We were treated like long-time prestigious customers--which we are becoming! They put us up in a nice hotel, fed us well and then let us go wild on the BMW test track with professional trainers and some fine cars. We learned how to drive better, under more control and then got the green light to learn what the "Ultimate Driving Machine" is all about. It was amazing, exhilarating and we won't forget it--ever! I have been hooked on BMW cars since I rented an old 5 series in Germany in the 90's and hit the autobahn! The buying experience at the BMW store hooked me too. It was a different then driving flat-out but still an enjoyable "Ultimate Buying Experience". Thanks for the memories! More

Over the years, my wife and I have purchased four new BMWs and two Mini Coopers from the BMW Store. Since we have been having our cars serviced there for thirty years, we already knew how great the new c BMWs and two Mini Coopers from the BMW Store. Since we have been having our cars serviced there for thirty years, we already knew how great the new car sales and service departments were. We just bought our first pre-owned BMW through Julian Lambert. It's a 2011 BMW X5. We love it! And now we know something about the used cars department. Julian could not be a better sales person to deal with. He's extremely personable and knowledgeable about the cars he sells. He went far beyond his job description by helping us find exactly the accessories that we wanted to go with the vehicle. He also helped us greatly with our trade-in. Pick Julian as your sales person. You won't regret it. More

Purchased a 2014 x3 for husband in 2013. Came back and did a lease for a 2014 x1 for myself. Hassle free and very friendly. did a lease for a 2014 x1 for myself. Hassle free and very friendly. More

Dean shared the BMW technologies with us and video of the XDrive road tests. This made our decision to buy the BMW with XDrive easy. XDrive road tests. This made our decision to buy the BMW with XDrive easy. More

Sarah was fabulous to deal with and I have been in contact with many many BMW sales professionals over the years. I rate Sarah as number one and will most definitely be retuning to The BMW Store as lo contact with many many BMW sales professionals over the years. I rate Sarah as number one and will most definitely be retuning to The BMW Store as long as she is employed there. She is a great communicator by phone and E-mail. She even came in on her day off to show me my X5M. I felt important to her and the others who I interfaced with there were very friendly and efficient. Stop in and say hi to Sarah. You will be glad you did. A true professional and an honest intelligent young lady. I would send my wife or daughters into her in a second. Mike Bonahoom More

Chris was a great guy to work with as well as the finance department. Made the experience quick and painless and I love my new car!!! department. Made the experience quick and painless and I love my new car!!! More

Paul was very professional and knowledgeable about the vehicles. I appreciated the extra research he did of the cars available and I never felt hounded to buy on the spot. I also liked the fact that no on vehicles. I appreciated the extra research he did of the cars available and I never felt hounded to buy on the spot. I also liked the fact that no one there tried to sell the extra warranties etc. that some dealerships want you to buy. More

My overall experience was great! The staff was always very friendly. My husband and I were there in the snow and while I'm sure they were not pleased, they managed to get the mini I really wanted to dri very friendly. My husband and I were there in the snow and while I'm sure they were not pleased, they managed to get the mini I really wanted to drive clean and warm with a big smile. The only issue I have would be that the dealership removed my decals as I requested and now there is a scratch on my bumper. The job was rushed and there are still remnants of the decals on the car. Chris said he himself had some sort of heat device attempting to remove things. Well I'm a nurse and I wouldn't want someone from the cafeteria assisting me in patient care. I don't know if that scratch was there before, but he's no longer employed there so I really don't feel that I have a leg to stand on to complain about it. I do know that I will return for future service/parts because of their excellent customer service and to one day purchase that MINI Clubman when our family grows! More

This was my first experience with The BMW Store. Paul was very professional as well as fun to work with. Making the right car purchase is extremely important to me because I keep a car for 10 years or m was very professional as well as fun to work with. Making the right car purchase is extremely important to me because I keep a car for 10 years or more. Paul was very knowledgeable about the cars and could answer any question I asked. I look forward to getting to know the BMW team over the next ten years! More