The BMW Store

I had been searching for a used car for several weeks. I found one I was interested in at the BMW Store. It was no problem getting someone to help me take a look and a test drive. Sarah Ahmed was my service found one I was interested in at the BMW Store. It was no problem getting someone to help me take a look and a test drive. Sarah Ahmed was my service representative. She was very knowledgeable about the car and was quick to answer all my questions about the bells and whistles on the car. She wasn't pushy at all. I would be very happy to purchase another car from her. Overall a very satisfactory experience, one that I would very highly and happily recommend. More

Great experience! I live in Dayton but well worth the trip down to work with them. Have been using them for service for the last 6 years. trip down to work with them. Have been using them for service for the last 6 years. More

This is the fourth BMW Julian has sold me. His knowledge and honesty are amazing. I would not by a BMW from any other Sales person or dealership. As for Conner the finance manager he will work to get you th and honesty are amazing. I would not by a BMW from any other Sales person or dealership. As for Conner the finance manager he will work to get you the best possible rate More

I was in need of a new car. My existing car has close to 400,000 miles on it. I kept looking at mini coopers. New and Used ones on their website. I called and Darrin and I set up a day to look at cars. H 400,000 miles on it. I kept looking at mini coopers. New and Used ones on their website. I called and Darrin and I set up a day to look at cars. He brings me the mini I wanted to test drive and the drivers side is doors is not is perfect condition. I mention the door, but take a test drive anyway. I want this car. So I told him i like this car but' the door was an issue. He suggested we look at some other mini's. I told him I like his one because the interior. He offered to fix the door! Off I was in my (new to me) mini! I returned it before vacation. They fixed the door while i was on Vacation! Even better! Their Service Department helped track down the keys early in the morning before the service area was 'open for service! More

The entire experience was pleasant and everyone was easy to work with. I would recommend Darrin and the dealer to anyone looking for a vehicle. to work with. I would recommend Darrin and the dealer to anyone looking for a vehicle. More

I went in to look at CPOs (certified per-owned), but I had very specific ideas about the car and options that I wanted. Unfortunately, there was nothing on the CPO lot that met the criteria I was looking had very specific ideas about the car and options that I wanted. Unfortunately, there was nothing on the CPO lot that met the criteria I was looking for. I was open to the idea of purchasing a new car and Paul worked with me to get exactly what I wanted. I got, what I consider a favorable deal. Paul, along with Rick and Chico ensured that they were able to offer me the options for extended warranty, wheel/tire warranty, etc. at the best possible prices. I was a little sad trading in my 2005 325i, but I absolutely LOVE my new BMW!! Thank you, Paul for helping obtain my dream car! More

The BMW Store offered a first class experience and Darrin was a pleasure to work with. The sales staff was of courteous and genuine people whose professionalism was unparalleled. During the tour, the service was a pleasure to work with. The sales staff was of courteous and genuine people whose professionalism was unparalleled. During the tour, the service center was a huge selling point and its quality is definitely appreciated. All around fantastic experience. More

This was my second leased car and first BMW. Chris made the process as easy as possible while helping me balance the price point and features that I was after. He was extremely helpful with pricing out dif the process as easy as possible while helping me balance the price point and features that I was after. He was extremely helpful with pricing out different options and gave great recommendations throughout the whole process. From the first day I walked into the dealership until I received my car, Chris was nothing but attentive and helpful. I didn't spend much time with the other associates but everyone I met was just as friendly. I will definitely be a repeat customer as long as I am in the Cincinnati area as I know I will be well taken care of at the BMW Store. More

I've dealt with dealers in the past that either didn't know their product, don't listen to their customer or both. This was DEFINITELY not why I experienced with Chris at the BMW Store. He was didn't know their product, don't listen to their customer or both. This was DEFINITELY not why I experienced with Chris at the BMW Store. He was courteous, knowledgeable, thoughtful and hyper responsive to every request. I will be sending others o Chris and he BMW Store at every opportunity. More

When faced with a $3000 air conditioning repair on my 2008 BMW 335xi, I elected on the spot to purchase a new vehicle. My service advisor, Tim Gabbard, who has been consistently courteous and helpful ove 2008 BMW 335xi, I elected on the spot to purchase a new vehicle. My service advisor, Tim Gabbard, who has been consistently courteous and helpful over the years, quickly made immediate arrangements for me to meet with Chris Lykins, Sales Agent. I was introduced introduced to Chris, he set about determining my needs and narrowing down a selection of automobiles to consider for purchase. He had his work cut out for him as I wanted to complete the whole process in one day and be done with it. After discussing, colors, option packages, and preferences, Chris escorted me to the lot to see available units that might suit my purchase criteria. At this point, I will mention that The BMW Store was co-incidentally hosting a corporate event in which several customers had enrolled and were present during my sales experience. Needless to say, it was a busy place, but Chris was able to balance working with me as well as seeing to his additional customers and commitments for those who had registered for the event. I test drove a 528i and a 328i and settled on the 328i All Wheel Drive. Chris located a model that suited my requirements and preferences, sparing me the problem of having to wait for a suitable vehicle to be shipped from an alternate location, and we set about next steps - paperwork, financing, etc. and I returned home to retrieve my old title while Chris had the car cleaned and detailed for my acceptance. Returning to THE BMW Store at the end of the day, I got together with Chris and we quickly wrapped up the papers, financing, plate and title transfers without incident. BMW was able to obtain a very reasonable finance rate from the financial institution I had designated as preferred. After closing the sale, and after a very long day, Chris the joined me for an orientation session in my new car. He carefully went over the many options and features, demonstrating tips and techniques for security, navigation, electronic controls, audio, bluetooth and telephone functions. He was willing to sit with me patiently as long as was necessary. Chris was responsive in every way to my questions, concerns and needs. As a demonstration of Chris's further commitment to the sales process and the customer, he arranged to visit my home a couple days later to assist me personally with setting up the garage door remote opening function contained in the vehicle. To wrap up this rather lengthy review, I will close by saying I would recommend the BMW Store, Chris Lykins and Tim Gabbard for their unstinting efforts to assist me in all aspects of my problems and questions and to ensure my satisfaction before leaving the lot with my new vehicle. - Alan Chesnut More