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The BMW Store
Cincinnati, OH
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Overall, the experience was really good. Sarah was professional and friendly. She was very easy to talk to. I really liked that when we were waiting, there were free food and drinks. Only thing that w professional and friendly. She was very easy to talk to. I really liked that when we were waiting, there were free food and drinks. Only thing that was kind of negative was the price. There was no wiggle room. However, they did give a 2 year extended warranty on the car. More
John worked very hard to find us the car we wanted, even coming in on his off day to meet with us so he could show us what they had available. He didn't waste our time showing us cars that were outside the coming in on his off day to meet with us so he could show us what they had available. He didn't waste our time showing us cars that were outside the specs of what we asked to see. He showed us a number of options in each car class, each with distinct features that might appeal to us. When we decided on a car to buy, the process was quick and easy. BMW offered financing at .9% and made the process of getting the financing easy. The only hiccup we experienced was that the car had a scratch on the bumper from apparently hitting something during a test drive. John got us into a loaner car, and had the dealership repair the damage to the point that it looked good as new. I feel like we got extremely good value for the car we purchased, and would definitely visit John Beam and the BMW Store again when we look for our next car. More
This was one of the best car buying experiences I have had, if not the best. My sales person was friendly and not pushy. My test ride with my sales person, Sarah Ahmed was very much like taking a ride wit had, if not the best. My sales person was friendly and not pushy. My test ride with my sales person, Sarah Ahmed was very much like taking a ride with a friend. I liked the car I was planning to buy and to be honest Sarah was a person that acted like I was important and enjoyed her job. I would visit this dealership again and recommend them to my friends. It was an all around a very friendly place and a great experience. Can't say enough. Fred Davis More
The reason for my ratings are; Negotiations were easy, I felt the purchase price and trade in price were very fair. I asked for some add on which were accomplished quickly and without flaws. Both Paul and felt the purchase price and trade in price were very fair. I asked for some add on which were accomplished quickly and without flaws. Both Paul and the finance guy (can't remember his name)made feel comfortable throughout the transaction. More
BWM is my car of choice! The purchase/sale was a very smooth process. The salesman was in tune with my needs and seemed to be interested in making the best fit for me & my family regarding the purchase. smooth process. The salesman was in tune with my needs and seemed to be interested in making the best fit for me & my family regarding the purchase. My girls were patient as we worked through the dtails of the purchase. I would definitely recommend the BWM Store to others! More
Knew we wanted an SUV, so we called John in advance, and he has several for us to look at once we arrived. We quickly found the one we liked and within a couple hours drove it home. Excellent service in a he has several for us to look at once we arrived. We quickly found the one we liked and within a couple hours drove it home. Excellent service in a professional environment. More
Dean helped me as I was deciding whether to buy my 335xi off-lease or get a new car, and he did an outstanding job. He was incredibly patient as I drove and considered several new BMWs over several weeks a off-lease or get a new car, and he did an outstanding job. He was incredibly patient as I drove and considered several new BMWs over several weeks and was great in taking time with me and answering my questions with expert knowledge. Even when I decided to buy my current car instead of getting a new one, he remained incredibly helpful and made the purchase process easy. Thanks Dean! I'll definitely be back for a new BMW at some point from Dean. More
After trying out a ton of dealerships this one was bay far the best. I was very comfortable and never felt pushed or pressured. I was able to comfortably purchase a used car and fell like i was going to b far the best. I was very comfortable and never felt pushed or pressured. I was able to comfortably purchase a used car and fell like i was going to be taken care of in the long run. Finding exactly what i wanted was really important to me so it meant a ton to be treated the way I was. More
I have purchased or leased 3 BMW's from BMW Store. I have also serviced a fourth BMW at The BMW Store. I'm always impressed with the high quality work and excellent customer service provided to me on ea have also serviced a fourth BMW at The BMW Store. I'm always impressed with the high quality work and excellent customer service provided to me on each occasion. The entire staff is always very courteous, helpful and knowledgeable. Appointments are always obtained in reasonable period of time. Free BMW loaner vehicle is a very generous perk during my car's service at The BMW Store. If you are interested in a new BMW purchase or lease, I highly recommend Paul Kolleck. I've had only the very best customer service from Paul. His honesty, knowledge, work ethic and friendly demeanour have helped make for a great car buying experience. -M Moore. More
I was interested in leasing a BMW and worked with Chris Lykins. He was very helpful and answered all my questions and made me feel very comfortable. This is my second time working with BMW and I would high Lykins. He was very helpful and answered all my questions and made me feel very comfortable. This is my second time working with BMW and I would highly recommend then and Chris to anyone.I am extremely happy with my purchase and the experience was awesome!!!!! Lisa Star More