The BMW Store

This was our first experience with BMW. It was the best car buying experience we have ever had. We were given plenty of time to test drive various models and Chris reviewed the numerous options on the mode car buying experience we have ever had. We were given plenty of time to test drive various models and Chris reviewed the numerous options on the model of our choice. I didn't feel the pressure to buy that I felt when making other car purchases. We spent more money on this car then any other car we've purchased but we were so comfortable with the car and the way Chris handled the transaction, it was really easy. Chris has been great following up with us to make sure we are happy and have all of our operational question answered. We are happy BMW store customers More

Chris could not have been more helpful. He made sure that the whole process went smoothly, took the time to explain and demonstrate everything about the car and offered to meet with me again(knowing that aft the whole process went smoothly, took the time to explain and demonstrate everything about the car and offered to meet with me again(knowing that after driving the car for awhile I would have more questions!). I was very happy with my experience. More

Dean was great the whole way through our experience. He Dean was great the whole way through our experience. He answered all of our questions straight forward with a matter of fact approach. He offered a Dean was great the whole way through our experience. He answered all of our questions straight forward with a matter of fact approach. He offered all options so that we could explore what would be best for our needs. In the end with Dean's guidance, I/we ended with the exact car we wanted, a car that is so much fun to drive and that is beautiful! More

Dean Stathes was a very friendly, knowledgeable and helpful. I did not feel any pressure to buy, he did not act as a salesperson, rather as an expert on this type of cars. All other staff that was invo helpful. I did not feel any pressure to buy, he did not act as a salesperson, rather as an expert on this type of cars. All other staff that was involved was also very friendly and easy to communicate. So far so good and I absolutely love my car! More

Great buying experience, treated fairly and professionally at all times and with a minimum of hassle and inconvenience. Would definitely shop here again in the future. professionally at all times and with a minimum of hassle and inconvenience. Would definitely shop here again in the future. More

I purchased a 2011 BMW 328i. We located the car online and went to the BMW Store with the intent of purchasing. This is the 4th car I have purchased from the BMW Store. I am used to getting good service and went to the BMW Store with the intent of purchasing. This is the 4th car I have purchased from the BMW Store. I am used to getting good service so this is a bit of surprise to find myself writing this review. Locating a car was easy and the buying process was very easy as we paid cash. My disappointment is due to the quality of the work that was to be done to the care before I picked up the car. There were scratches that were to be buffed out of the car before I took delivery of the vehicle. The work was only satisfactory upon our taking delivery of the car. The car was to be detailed and cleaned before I took delivery. It appeared to me that the car had not been cleaned or detailed as there were makeup stains on on the steering wheel and other parts of the car. Also, there was a razor blade left on the shifter console when I picked up the car. This had been used to remove the window sticker and left in the car. It was as if the sales person didn't even check the car to see if the work had been done. Also at the time of delivery the sales person informed me at the that the tow hook cover could not be found for this car so he had to order it. It has been two weeks since I picked up my car and I have not received the part. Also, the day after I brought the car home the trunk latch did not work. I had to call and schedule a service call within a week of me picking up the car. The service tech told me this was an issue on these cars and that there was a recall out for this make and model. I would have appreciated the sales person looking up this information and informing me of any pending recalls prior to purchase, considering this was a CERTIFIED PREOWNED vehicle. I was disappointed in the overall process. More

Chris and the BMW team made looking for a new car simple. The customer service is unbeatable. The employees are friendly and accommodating. As for the car, nothing compares to a BMW. It's beautiful, drives g The customer service is unbeatable. The employees are friendly and accommodating. As for the car, nothing compares to a BMW. It's beautiful, drives great and is essentially maintenance free. My family has been buying cars from this dealership for over 10 years and will continue to do so in the future. You will not regret purchasing a car from them. More

After working for several weeks trying to find a car that would fit my needs a gave a call to The BMW Store in Cincinnati and was put in contact with Chris. Chris was very unconventional as he did tell me wh would fit my needs a gave a call to The BMW Store in Cincinnati and was put in contact with Chris. Chris was very unconventional as he did tell me what I should look for but asked me what I needed in a car. After I told him what I was in need of he then asked me what I wanted in a car which until then I wasn't aware that there was a difference. He never seemed pushy and wanted to make sure that I had information and options rather than just picking out a car for me. Well a few days later i walked away with a "new to me" car. I am very thankful for him and he made the process painless and I actually had fun buying the car. More

This is the fourth car I've purchased from the BMW store. Three of them were purchased from Paul. He works with integrity and I have been completely satisfied with my experience with the BMW Store a store. Three of them were purchased from Paul. He works with integrity and I have been completely satisfied with my experience with the BMW Store and Paul. More

I found the car that I was looking for online and I made a trip on a Saturday to look at the car. I found the team easy to work with and the process drama free. They gave me a fair price for my trade and a trip on a Saturday to look at the car. I found the team easy to work with and the process drama free. They gave me a fair price for my trade and after a friendly negotiation I was driving home in a 328i that had been certified by the dealer. My only negative was that the inventory had to be brought to me vs. allowing me to walk and review the cars in one place. I know that they're under some construction/modifications that will eliminate this in the future. All in all a good experience. More