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The BMW Store
Cincinnati, OH
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Sarah was fabulous to deal with and I have been in contact with many many BMW sales professionals over the years. I rate Sarah as number one and will most definitely be retuning to The BMW Store as lo contact with many many BMW sales professionals over the years. I rate Sarah as number one and will most definitely be retuning to The BMW Store as long as she is employed there. She is a great communicator by phone and E-mail. She even came in on her day off to show me my X5M. I felt important to her and the others who I interfaced with there were very friendly and efficient. Stop in and say hi to Sarah. You will be glad you did. A true professional and an honest intelligent young lady. I would send my wife or daughters into her in a second. Mike Bonahoom More
Paul was very professional and knowledgeable about the vehicles. I appreciated the extra research he did of the cars available and I never felt hounded to buy on the spot. I also liked the fact that no on vehicles. I appreciated the extra research he did of the cars available and I never felt hounded to buy on the spot. I also liked the fact that no one there tried to sell the extra warranties etc. that some dealerships want you to buy. More
My overall experience was great! The staff was always very friendly. My husband and I were there in the snow and while I'm sure they were not pleased, they managed to get the mini I really wanted to dri very friendly. My husband and I were there in the snow and while I'm sure they were not pleased, they managed to get the mini I really wanted to drive clean and warm with a big smile. The only issue I have would be that the dealership removed my decals as I requested and now there is a scratch on my bumper. The job was rushed and there are still remnants of the decals on the car. Chris said he himself had some sort of heat device attempting to remove things. Well I'm a nurse and I wouldn't want someone from the cafeteria assisting me in patient care. I don't know if that scratch was there before, but he's no longer employed there so I really don't feel that I have a leg to stand on to complain about it. I do know that I will return for future service/parts because of their excellent customer service and to one day purchase that MINI Clubman when our family grows! More
This was my first experience with The BMW Store. Paul was very professional as well as fun to work with. Making the right car purchase is extremely important to me because I keep a car for 10 years or m was very professional as well as fun to work with. Making the right car purchase is extremely important to me because I keep a car for 10 years or more. Paul was very knowledgeable about the cars and could answer any question I asked. I look forward to getting to know the BMW team over the next ten years! More
The BMW Store, through Sarah Ahmed, provided several suitable high-quality used cars. Sarah presented them in a efficient, friendly, courteous, and professional manner. Aaron Pardue provided an accept suitable high-quality used cars. Sarah presented them in a efficient, friendly, courteous, and professional manner. Aaron Pardue provided an acceptable price and expedited paperwork to facilitate the sale and delivery of the BMW. Chico Robinson executed the final paperwork, explaining all options and conditions in a clear and concise manner. This purchase and delivery transaction ranks as one of my most pleasant car buying experiences. More
Chris did an excellent job of finding the exact car I wanted. He gave me a thorough tour of all of the car's features, volunteered to walk me through setting the garage door opener, and followed up with wanted. He gave me a thorough tour of all of the car's features, volunteered to walk me through setting the garage door opener, and followed up with me after a week to see if I had any questions. Excellent service though the entire process. More
Great experience on my purchase of a new vehicle. Paul Kolleck was great to work with, follow up was complete and efficient. transition to finance (Chico Robinson) was easy and Chico was totally prepared Kolleck was great to work with, follow up was complete and efficient. transition to finance (Chico Robinson) was easy and Chico was totally prepared and we went through the paperwork details in a quick and easy fashion. More
This is the second BMW that I have acquired. Given my excellent experience with Paul Kolleck with my first BMW purchase and because of my excellent experiences with this BMW Dealership in general, I made excellent experience with Paul Kolleck with my first BMW purchase and because of my excellent experiences with this BMW Dealership in general, I made sure that Paul handled the acquisition of my new/second 2014 BMW. One of the things I especially appreciated during the 3 years that I have owned my first BMW has been that Paul kept in contact and did not disappear after the car has been sold (as I have experienced with other Dealers). I am happy to say that my experience with Paul was again outstanding. J. Bleesing More
Chris did an outstanding job of putting this deal together via email while I worked outside the country. He communicated promptly and honestly and helped us get the car we wanted at a fair price. together via email while I worked outside the country. He communicated promptly and honestly and helped us get the car we wanted at a fair price. More
TO whom it may concern, In my years of purchasing TO whom it may concern, In my years of purchasing many new vehicles (30+) I was very impressed with the folks at BMW They explained ever TO whom it may concern, In my years of purchasing many new vehicles (30+) I was very impressed with the folks at BMW They explained everything to me and treated to my utmost satisfaction. I am really please to have purchased my new BMW from them. Sincerely, John Kolleck More