The BMW Store
Cincinnati, OH
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Over the years, my wife and I have purchased four new BMWs and two Mini Coopers from the BMW Store. Since we have been having our cars serviced there for thirty years, we already knew how great the new c BMWs and two Mini Coopers from the BMW Store. Since we have been having our cars serviced there for thirty years, we already knew how great the new car sales and service departments were. We just bought our first pre-owned BMW through Julian Lambert. It's a 2011 BMW X5. We love it! And now we know something about the used cars department. Julian could not be a better sales person to deal with. He's extremely personable and knowledgeable about the cars he sells. He went far beyond his job description by helping us find exactly the accessories that we wanted to go with the vehicle. He also helped us greatly with our trade-in. Pick Julian as your sales person. You won't regret it. More
Sarah was fabulous to deal with and I have been in contact with many many BMW sales professionals over the years. I rate Sarah as number one and will most definitely be retuning to The BMW Store as lo contact with many many BMW sales professionals over the years. I rate Sarah as number one and will most definitely be retuning to The BMW Store as long as she is employed there. She is a great communicator by phone and E-mail. She even came in on her day off to show me my X5M. I felt important to her and the others who I interfaced with there were very friendly and efficient. Stop in and say hi to Sarah. You will be glad you did. A true professional and an honest intelligent young lady. I would send my wife or daughters into her in a second. Mike Bonahoom More
Paul was very professional and knowledgeable about the vehicles. I appreciated the extra research he did of the cars available and I never felt hounded to buy on the spot. I also liked the fact that no on vehicles. I appreciated the extra research he did of the cars available and I never felt hounded to buy on the spot. I also liked the fact that no one there tried to sell the extra warranties etc. that some dealerships want you to buy. More
My overall experience was great! The staff was always very friendly. My husband and I were there in the snow and while I'm sure they were not pleased, they managed to get the mini I really wanted to dri very friendly. My husband and I were there in the snow and while I'm sure they were not pleased, they managed to get the mini I really wanted to drive clean and warm with a big smile. The only issue I have would be that the dealership removed my decals as I requested and now there is a scratch on my bumper. The job was rushed and there are still remnants of the decals on the car. Chris said he himself had some sort of heat device attempting to remove things. Well I'm a nurse and I wouldn't want someone from the cafeteria assisting me in patient care. I don't know if that scratch was there before, but he's no longer employed there so I really don't feel that I have a leg to stand on to complain about it. I do know that I will return for future service/parts because of their excellent customer service and to one day purchase that MINI Clubman when our family grows! More
This was my first experience with The BMW Store. Paul was very professional as well as fun to work with. Making the right car purchase is extremely important to me because I keep a car for 10 years or m was very professional as well as fun to work with. Making the right car purchase is extremely important to me because I keep a car for 10 years or more. Paul was very knowledgeable about the cars and could answer any question I asked. I look forward to getting to know the BMW team over the next ten years! More
The BMW Store, through Sarah Ahmed, provided several suitable high-quality used cars. Sarah presented them in a efficient, friendly, courteous, and professional manner. Aaron Pardue provided an accept suitable high-quality used cars. Sarah presented them in a efficient, friendly, courteous, and professional manner. Aaron Pardue provided an acceptable price and expedited paperwork to facilitate the sale and delivery of the BMW. Chico Robinson executed the final paperwork, explaining all options and conditions in a clear and concise manner. This purchase and delivery transaction ranks as one of my most pleasant car buying experiences. More
Chris did an excellent job of finding the exact car I wanted. He gave me a thorough tour of all of the car's features, volunteered to walk me through setting the garage door opener, and followed up with wanted. He gave me a thorough tour of all of the car's features, volunteered to walk me through setting the garage door opener, and followed up with me after a week to see if I had any questions. Excellent service though the entire process. More