The BMW Store
Cincinnati, OH
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I recently purchased my 5th BMW from this dealership. Outstanding service throughout the years! Customer service and satisfaction have always been evident to me. I will be back for #6. Julian was wonderf Outstanding service throughout the years! Customer service and satisfaction have always been evident to me. I will be back for #6. Julian was wonderful to work with, above and beyond assistance, my second BMW purchase with him. Susan is fantastic and very knowledgeable about the vehicles. The BMW store is the best! More
One of the most pleasant car-buying experiences I’ve had to date. The whole process was seamless and low pressure. I got a fair deal and delivery was quick & informative. Thanks Emily for making it such a b to date. The whole process was seamless and low pressure. I got a fair deal and delivery was quick & informative. Thanks Emily for making it such a breeze! More
Paul Kolleck was very thorough and helpful when buying my car. He spent a lot of time answering all of my questions. My experience in buying the car was very positive. All of the people at the dealership wer car. He spent a lot of time answering all of my questions. My experience in buying the car was very positive. All of the people at the dealership were so pleasant. Susan Ward did an incredible job in re-explaining all the things of the car when I went to pick my car up. All in all this was a pleasant experience. More
Hank Stallings did a great job taking care of my needs. He treated my wife very well and had everything ready to go upon our arrival. Excellent experience. He treated my wife very well and had everything ready to go upon our arrival. Excellent experience. More
Buying/leasing a new car is not one of my favorite things to accomplish. For me, however, every 12 to 14 years, it becomes a necessity. This past November 2023 after reading Consumer Reports magazine and see to accomplish. For me, however, every 12 to 14 years, it becomes a necessity. This past November 2023 after reading Consumer Reports magazine and seeing that BMW models were rated number one out of about 20 manufacturers, I decided to visit The BMW Store on Stewart Road, off of I-71. Emily, the salesperson who worked with me, was a joy. She was friendly, knowledgeable, patient and helped to put me at ease regarding the whole car buying/leasing process… and with no pressure. She listened to my new car goals and helped to locate a BMW X1 that fit my needs and timetable. Other BMW Store employees who I worked with me through the process (Susan at the front desk) were also courteous, patient and knowledgeable. Emily continues to be my helpful “go to” contact at the dealership should I need anything. My experience working with The BMW Store has been a pleasure. I recommend them to anyone considering a luxury car purchase or lease. I’ve been surprised, in a good way, and impressed. Good Customer Service is still alive and it’s succeeding at The BMW Store. More
I came back to The BMW Store for their competency, expertise and excellent service. My vehicles are awesome and the purchases and service experiences have been pleasant and rewarding. expertise and excellent service. My vehicles are awesome and the purchases and service experiences have been pleasant and rewarding. More
Jonathon Kumar, so helpful and knowledgeable. Did not make fun of a 63 year old lady who wants a manual transmission before they aren't made anymore. Everyone from the dealership was so nice. Loo Did not make fun of a 63 year old lady who wants a manual transmission before they aren't made anymore. Everyone from the dealership was so nice. Looking forward to learning all the bells and whistles on my car and going back for my orientation. Easy sales process, understandable options and knew the price going in. Eric in finance was hysterical and easy going. More