Texan Buick GMC

Very poor communication With the customer doesn't explain in detail. What is covered under extended warranty? Or what will have to pay out-of-pocket every time? Even time i called it was a different price. D in detail. What is covered under extended warranty? Or what will have to pay out-of-pocket every time? Even time i called it was a different price. Does not offer loner vehicles? My truck was there over 3 weeks. More

Had the airbag replaced on factory recall. Noticed on the way home that the airbag service light was on. Called the next day. They made a note on the ticket and said I’d get a call from the se Noticed on the way home that the airbag service light was on. Called the next day. They made a note on the ticket and said I’d get a call from the service department with a good time to bring it in. Still haven’t heard from them. I left for 6 weeks in Alaska the following Monday. I return late on May 15th and would like an appointment on the 16th or 17th. There should be “NO charge. More

I find it a real inconvenience when your car has to kept over multiple days and they do not offer a loaner car. I have never experienced this with any other dealer. over multiple days and they do not offer a loaner car. I have never experienced this with any other dealer. More

Great customer service. Polite and great price. I would recommend this dealership to any family member. Polite and great price. I would recommend this dealership to any family member. More

I come as a very satisfied customer. I had to take in my truck for a same day/no appointment oil change service, and Texan GMC was able to get me in and out with no issues. I’m highly s I had to take in my truck for a same day/no appointment oil change service, and Texan GMC was able to get me in and out with no issues. I’m highly satisfied due to them not necessarily having to take me and did it without any hesitation. I’m glad too see they’re still great customer service out there. Thank you Texan GMC. More

Great people that work inside that will help you walk out with a car the same day. with a car the same day. More

I was told by the salesman that they would do a complete detail of the vehicle I purchased since it was late when the deal was completed. When I called the individual to advise him I was coming int to drop detail of the vehicle I purchased since it was late when the deal was completed. When I called the individual to advise him I was coming int to drop off my vehicle Saturday morning he acknowledged and said just bring it in. I did not hear back from the dealership so I called and inquired about my vehicle and was told that they got busy and forgot to call. He informed me that they closed in 30 minutes of course that was not going to give me enough time to pick it up which I was not very happy with the dealership. I had to wait until Monday to get my vehicle back upon picking the vehicle up I was unpleasantly surprised that they had not detailed the vehicle. My wife called your salesman and he lied about the detailing of the vehicle. He further stated that the was a misunderstanding of a complete detail and would have to get with management to get it approval. As of today we have not gotten a response . If this is the way your dealership treats your customer I will not buy another vehicle from you and will let individuals know about my experience with your dealership. More

I have used the service department multiple times and have been disappointed by their efficiency every time. I always had an appointment, arrived prior to my time, and had simple oil changes and tire rot have been disappointed by their efficiency every time. I always had an appointment, arrived prior to my time, and had simple oil changes and tire rotations. It has never taken less then an hour and a half, and I have tried morning, noon, and afternoon visits. The last time over two hours. I will not return for service visits. More

Victor the Service Consultant was very knowledgeable, helpful, and polite. It was easy to make the appointment and all went well as scheduled. helpful, and polite. It was easy to make the appointment and all went well as scheduled. More

the worst customer service. I bought a truck last year and the grill was stained. They told me they were going to order the grill and it took 4 months so I called to make an app I bought a truck last year and the grill was stained. They told me they were going to order the grill and it took 4 months so I called to make an appointment and asked if I could make the appointment for 2 months and HUMBERTO told me yes, surprise when it arrived. The dealer told me we had to return the part because it had been 2 months and I asked for an explanation and he just laughed and told me ok, I live 90 miles away and that's inconvenient and they told me they were going to reorder the grill and until now I have not received any calls and it has been 8 months since I bought the truck More