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Texan Buick GMC

Humble, TX

4.2
710 Reviews

18225 Eastex Fwy

Humble, TX

77338

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710 Reviews of Texan Buick GMC

October 27, 2023

i was a little early for my appointment still went to work on the oil change thanks More

by KENNETH77388
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Beth Patlan
Oct 30, 2023 -

Texan Buick GMC responded

We're thrilled to receive your positive review, Kenneth! Thank you for choosing us, and we look forward to serving you again. Sincerely, The Texan GMC Buick Team

October 27, 2023

The dealership took time to understand my needs and provided a truck that met those needs. More

by SCEMULLIS12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel
Oct 30, 2023 -

Texan Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Texan GMC Buick Team

October 26, 2023

The agent in turn was so rude and not helpful. Never contacted me. I was waiting for long tine without knowing my truck was ready. So disappointed More

by Galvatec, Inc.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department agent
Oct 27, 2023 -

Texan Buick GMC responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, The Texan GMC Buick Team

October 26, 2023

Don't acknowledge you, they just keep doing there computer work...pretty much ignore you More

by KVANGEL05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Madison Spencer, Beth Patlan
Oct 27, 2023 -

Texan Buick GMC responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Texan GMC Buick Team

October 25, 2023

The service dept had my vehicle a week and didn’t address the main issue why I brought it to them in the first place. Then gave me the runaround trying to diagnose my transmission issues, I felt if I took it More

by brownin615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Madison Spencer, Beth Patlan
Oct 26, 2023 -

Texan Buick GMC responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so we can discuss your experience in more detail. Sincerely, The Texan GMC Buick Team

October 25, 2023

Everyone is kinda and courteous. As long as the work is covered under warranty everyone is happy. The video explaining the fault was really good! Keep that up! More

by RAYDANIEL31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Humberto , Madison Spencer, Beth Patlan
Oct 26, 2023 -

Texan Buick GMC responded

We're thrilled to receive your positive review, Ray! Thank you for choosing us, and we look forward to serving you again. Sincerely, The Texan GMC Buick Team

October 25, 2023

Texan, GMC was very easy to work with. The staff was very nice, and they were very quick and processing my vehicle. More

by gpd81801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Beth Patlan
Oct 26, 2023 -

Texan Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Texan GMC Buick Team

October 25, 2023

Thing went well. Travis kept me up dated about the part that has been order More

by annjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Patlan
Oct 26, 2023 -

Texan Buick GMC responded

Thank you for this amazing review! We really appreciate your business, Ann. Sincerely, The Texan GMC Buick Team

October 25, 2023

I had the service done for installation of the chip that controls the heating and cooling of the seats. (At the time the car was manufactured, the chip was not installed due to the global chip shortage.) Wh More

by ephoust
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Figueroa
Oct 26, 2023 -

Texan Buick GMC responded

Thank you for your kind words. We feel our service department is what makes Texan GMC Buick special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Texan GMC Buick Team

More
October 25, 2023

They were very nice and professional. It was a welcoming environment The workers were helpful More

by aflowers154
Recommend Dealer
Yes
Oct 26, 2023 -

Texan Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Texan GMC Buick Team

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