Texan Buick GMC

Don't acknowledge you, they just keep doing there computer work...pretty much ignore you computer work...pretty much ignore you More

The service dept had my vehicle a week and didn’t address the main issue why I brought it to them in the first place. Then gave me the runaround trying to diagnose my transmission issues, I felt if I took it the main issue why I brought it to them in the first place. Then gave me the runaround trying to diagnose my transmission issues, I felt if I took it back to them they were going to charge me the service fee and accomplish nothing. And to top it off my Oakley sunglasses were missing from my truck afterwards. Probably won’t go back unless I know 100% that it’s covered under my warranty, and probably won’t buy another gmc from Texan. More

Everyone is kinda and courteous. As long as the work is covered under warranty everyone is happy. The video explaining the fault was really good! Keep that up! As long as the work is covered under warranty everyone is happy. The video explaining the fault was really good! Keep that up! More

Texan, GMC was very easy to work with. The staff was very nice, and they were very quick and processing my vehicle. The staff was very nice, and they were very quick and processing my vehicle. More

Thing went well. Travis kept me up dated about the part that has been order Travis kept me up dated about the part that has been order More

I had the service done for installation of the chip that controls the heating and cooling of the seats. (At the time the car was manufactured, the chip was not installed due to the global chip shortage.) Wh controls the heating and cooling of the seats. (At the time the car was manufactured, the chip was not installed due to the global chip shortage.) When the chip was available, Texan Buick GMC service department installed the chip in one service appointment. I am very glad to have this done, and the service department did a great job of communication with me. More

They were very nice and professional. It was a welcoming environment The workers were helpful It was a welcoming environment The workers were helpful More

I felt like Texan GMC finessed me on my free oil changes. Is this how Texan GMC treats high valued customers? Is this how Texan GMC treats high valued customers? More

They have by far the best dealer and customer service in Houston, Tx so don’t go elsewhere! Houston, Tx so don’t go elsewhere! More

Bringing my new car for covered service was very …. .I can’t even think of a word. I got there at 845 for a 9am appt and was unsure as to which lane I needed to be in. Sat for 10-15 min in a lane that s .I can’t even think of a word. I got there at 845 for a 9am appt and was unsure as to which lane I needed to be in. Sat for 10-15 min in a lane that said “appointments express lane”, which since I had an appointment seemed the most logical place to be. When nobody was coming to ask me anything, I called the service dept to see if I was in the correct lane for an appt I was told yes just wait there. When someone finally got up and walked over to my car they said I needed to be in another lane so at this direction I moved my car over a lane. Sat there another 10 min, employees walking all around looking at me nobody and came to check me in and now, already late for the 9am appt. A girl who had been there the entire time finally came to see what I needed. She told me I needed to go inside to let them know I was there. Ok. Finally got checked in by 915 or so. Overheard them tell another customer the shop closed at 11 and everyone went to lunch. Lo and behold, my car was finally ready by 11. I was there for an oil change. Other than a feee service I can’t see wanting to come back here. I really had to pack my patience that morning. I do need to come back for a microchip that was not available when I purchased the car and I am dreading that. They have already said they need the car for 2 days. 2 DAYS? Not looking forward to that. Who can put their life on hold for 2 days with no car in a large city for something that should have been included in the car to begin with? , More