Texan Buick GMC

Helpful,friendly, do not rush you. Explain everything that was going on and how long it would take. Explain everything that was going on and how long it would take. More

This dealership service department is a complete disaster. The SUV was left for one week to have radio rear speakers volume fixed, park assist repaired, oil change w/ tire rotation. Repairs to the b disaster. The SUV was left for one week to have radio rear speakers volume fixed, park assist repaired, oil change w/ tire rotation. Repairs to the body that the sales representative said were to be repaired as per the approval of the General Manager. The oil was changed tires were not rotated RR tire was low on air at pick up. Radio issues were said to be normal because the rear speakers are too small, and the computer said it’s all good. The park assist was originally broken then missing a chip then to now on a recall. Body repairs was not done. Sales manager stated I purchased a used car in AS IS condition. My SUB is a leased vehicle that was a demo. When I asked for my vehicle service could not find it. I looked up my vehicle location on the My Buick app and walked to it. BTW my vehicle never moved according to the App since I checked it every day when it was in service. Since this service the Graff Automotive has been aware of the many issues. The General Manager of Texan has email me but has never responded to how they will resolve this matter. The General Manager has never answered any of my phone messages an or phone calls. More

Dealership wrecked my truck after washing post maintenance and still made me pay for the maintenance following body repairs and did not re-wash my truck.Had a lot of mud outside and inside the tru maintenance and still made me pay for the maintenance following body repairs and did not re-wash my truck.Had a lot of mud outside and inside the truck. They took very good care of me. Had to have the body repairs done twice at dealership because they took pride in the quality of work. More

The employees are very professional and respectful of your time. The service is quick and easy to schedule. your time. The service is quick and easy to schedule. More

As good as expected I guess kind of rude everyone walking fast looking worried trying to avoid you asking them for help fast looking worried trying to avoid you asking them for help More

Best dealer. Got the truck i wanted. Got the price i wanted. In and out within 3 hours Got the truck i wanted. Got the price i wanted. In and out within 3 hours More

Everything is good and me and my wife stay very happy for the work they do the work they do More

I wouldn’t want anyone to go there for service mechanics walk around on phones and reception don’t listen to customer concerns properly. While the service manager backs poor work ethics that’s what that sho walk around on phones and reception don’t listen to customer concerns properly. While the service manager backs poor work ethics that’s what that shows to me. With the lack of leadership in hearing customers out and listening to understand there issues. Not listening to ignore. More

I had a good experience but I think I would have look better at the truck I purchase as it had lots of scratches and I should have looked at this better. better at the truck I purchase as it had lots of scratches and I should have looked at this better. More

Simply takes too long to complete services. . always has a long queue and does not provide a loaner car . always has a long queue and does not provide a loaner car More