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Terry Reid Hyundai

Cartersville, GA

4.7
412 Reviews

816 Joe Frank Harris Pkwy SE

Cartersville, GA

30120

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412 Reviews of Terry Reid Hyundai

September 17, 2020

Car taken in as scheduled, serviced and returned in a timely manner. Service personnel friendly. Department clean and appealing. Prices are extremely reasonable. Will bring my other vehicle in for servic More

by jimk428
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
McKensie Dover
September 15, 2020

Austin had knowledge of your cars and which ones had what . I liked that Austin listen to my wants and needs in a car and answered all my questions.he was very polite and made the car buying experience smoot More

by beaniehiggins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Taylor, JT Laughridge, Austin Nichols
September 11, 2020

Worst description of a salesman. I literally had the worst service and experience not only with him, but Terry Reid dealership. They claim to be Christians... but Christians don't treat people like the More

by Misty Roberts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Austin Nichols
Sep 11, 2020 -

Terry Reid Hyundai responded

Misty, I’m sorry you’re describing your experience this way on several social media sites. Austin asked you to please come in so manager could help you. He’s a sales person he needs his manager to take care of this for you.We have reached out to you. We hope that you will contact us come in and see the manager in order to help you with your dilemma. very sorry that you’re stressed out over the loss of your job if you’d like to keep the car Hyundai has a lost job forgiveness program that will be happy to help you so that you can keep the car you love. Either way we are happy to help you anyway we can and we welcome and look forward to seeing you at the dealership.

September 11, 2020

I have always had a good experience with your Customer Service until Wed 9/2 and was very disappointed that day; however, on Wed 9/9 I regained respect back for that department. Michael took charge of my More

by m.white1938
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael (forgot last name), McKensie Dover, Joshua Miller
September 09, 2020

Miles was an excellent salesmen. I was open to any car did not go in with a specific car in mind. I did have a specific budget so we started with that then he gave me options of what cars would fit and I More

by mjmoyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Taylor, Eric Stallworth, Miles Patterson
Sep 09, 2020 -

Terry Reid Hyundai responded

We're very grateful for your review and kind words. It was a pleasure selling you your Venue. Welcome to the Terry Reid family!

September 08, 2020

Everyone was great, and addressed my needs. Currently I am waiting for a replacement steering column to come in which during this turbulent times might be a minute! More

by DAVIDLEEPRENTICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
McKensie Dover, Joshua Miller, Charlena Williams
Sep 08, 2020 -

Terry Reid Hyundai responded

Thank you for the great review and kind words. We're glad you're a part of the Terry Reid family!

September 08, 2020

Mckenzie Is a Great service adviser! I never have a problem anytime i have a service woth them! Everyone is friendly and great at what they do More

by zachtaylor543
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
McKensie Dover
Sep 09, 2020 -

Terry Reid Hyundai responded

Thank you for the great review and kind words. We're glad you love our service dept and we love you too! Thanks for being a part of the Terry Reid family.

September 07, 2020

The appt. took longer than I thought it would. I guess I didn’t spend enough to get a car wash. Disappointing! Two clients came in without a mask More

by ejhcartersville
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
McKensie Dover, Joshua Miller, Charlena Williams
Sep 07, 2020 -

Terry Reid Hyundai responded

Thank you for the review! We're sorry it was not as prompt as you'd like, we're always trying to be more efficient in our work. As to the masks, we recommend wearing masks but have no authority to force people to wear one if they choose not to for personal, religious, or medical reasons. Come see us again!! Thank you and email me with any further questions or comments at estallworth@terryreidgroup.com

September 07, 2020

McKensie and the Service Manager did a great job diagnosising a bad blind spot sensor. Not surprising, they always do a great job!!! i will buy my next Genesis from this dealership More

by USMC1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Manager , McKensie Dover
Sep 07, 2020 -

Terry Reid Hyundai responded

Thank you for the great review and kind words. When you're ready to get your next Genesis, email me at estallworth@terryreidgroup.com and we'll get you taken care of. Thanks for being a part of the Terry Reid family.

August 20, 2020

Great experience! Very easy and laid back. Easy experience to get a car. Christain was a very good salesman and made sure we were happy the whole time! More

by rainepalmer33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Laughridge, Teresa Bellamy, Joshua Miller, Christian Taylor, Carrie Tucker
Sep 07, 2020 -

Terry Reid Hyundai responded

Thank you for the great review! We enjoyed being able to help y'all out! Come see us again and send all your friends and family! Email me with any other questions or comments at estallworth@terryreidgroup.com

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