Team Chevrolet Buick GMC of Salisbury

Justin went out of his way to find me a vehicle and was willing to negotiate a win-win scenario for both. We spoke for the first time the morning of 12/23 and he found me a vehicle by that afternoon. A l willing to negotiate a win-win scenario for both. We spoke for the first time the morning of 12/23 and he found me a vehicle by that afternoon. A little bit of discussion and we had a deal. More

The team over there went above and beyond to help me get into a car. I have poor credit and they were still able to get me into a pretty good match for all of the features I wanted and get me a reasonable m into a car. I have poor credit and they were still able to get me into a pretty good match for all of the features I wanted and get me a reasonable monthly payment. Keith even came in on his day off to help me out and make sure I got into a vehicle. They were a great group and went well beyond expectations. More

I had a wonderful experience buying my new vehicle at Team Auto Group. I live in Chapel Hill which is 90 miles away and ended up at Team Auto because the Internet Manager, Keith Brown, responded quickly Team Auto Group. I live in Chapel Hill which is 90 miles away and ended up at Team Auto because the Internet Manager, Keith Brown, responded quickly to my request for information. I wasn’t sure exactly which make or model I wanted and he spent a lot of time with my on the phone explaining the differences in models and packages. Even though it was a bit of a drive, I felt compelled to drive to Salisbury to work with Keith. When I arrived, he was super helpful, friendly and attentive. We must have test drove 5 or 6 cars. He really helped me figure out which vehicle was the right one for me and would suit my needs. Keith and the managers were very patient with me explaining the differences in payments and incentives for each vehicle I drove. They were also very fair on how much they gave me for my trade-in. Once I decided which vehicle worked for me, they actually found me the exact vehicle and got it from another dealership. I am very happy with my entire experience dealing with Team Auto Group and would definitely recommend them to anyone looking to buy a vehicle. They were absolutely worth the trip from Chapel Hill. More

Horrible buying experience, they tried to sell us a rolling coffin at first, ended up buying another vehicle. So we take our vehicle for its first service which was to include an oil change and a recal rolling coffin at first, ended up buying another vehicle. So we take our vehicle for its first service which was to include an oil change and a recall service. The vehicle was recalled due to a possible water pump shaft seal leak, the dealer stated they found no leaks or problems and topped off coolant, the next day coolant is low so I take it back and again no problems supposedly. So we took the vehicle to another Chevy dealer and guess what, the water pump had to be replaced as well as the timing chains and MAP sensor, also the other dealership informed us that Team did not even change the oil when we took it in for service with them. Also Team tried to charge a diagnostic fee for the CEL being on even though the vehicle is under warranty and then went as far as to say that every dealer does it, well sorry to inform you but not every dealer does, the dealer that actually repaired the vehicle did not charge a dime. Also on the first service visit I witnessed first hand a service advisor and the cashier talking badly about and laughing at other customers. This is a horrible dealership and I could keep going about my experience as well as the experience of others that have dealt with them. STAY AWAY from these incompetent liars. More

My husband and I purchased our 2013 Hyundai Sonata from Team Chevrolet on October 2 of this year. Both Keith and Weston were very polite and helpful while dealing with us and were actually quite a pleasur Team Chevrolet on October 2 of this year. Both Keith and Weston were very polite and helpful while dealing with us and were actually quite a pleasure. However, we decided to take the vehicle home for a 24 hour test drive at which time I asked that gas be put in the vehicle due to the odometer reading 64 miles to empty and the fact that we lived in Lexington. I explained that would not be an adequate amount for us to drive it home, and a couple places to make sure we liked it the following day, before driving it back to Salisbury. I was told that it would be plenty and they would fill it up with gas when I bought the car the following day. When I left the dealership the gas light came on, therefore I had to pay for my own 24 hour test drive by putting enough gas back into the vehicle. We loved the car and returned to buy it the following day with a few requirements. It had some cosmetic issues that we were told could be fixed by the body shop. We asked that the dents be fixed and the scratches be covered with touch up paint, as well as the hub cap to be replaced because it has obviously encountered some type of collision and was bent off of the rim. Keith and Weston were off so another man helped us to close the deal, Cameron was also very friendly and helpful considering he had not been present on all our conversations with the initial sales associates. However, the manager that was on duty the day we purchased the vehicle was not as friendly. I heard him telling Cameron that he wasn't going to fix the dents from the processing office along with some other comments. I asked Cameron what the issue was and after trying to dismiss what I heard the man came out himself and told me. He really wasn't going to fix the cosmetic issues with the car but since we were already told it could be done he would see what he could do. He told me numerous times how they were already losing money on the car selling it to my husband and I. After walking out to inspect the dents and telling me they probably couldn't get it just right in the body shop he told me again how they were going to be losing $800 on the car fixing "all this". My father was a body man for 40 years, the three very small dents would not be that difficult to fix...maybe a little more than they were wiling to cover, but not difficult. We ended up signing a we owe sheet stating our cosmetic requests would be met and we purchased the vehicle. When I asked about gas I was told they never put over $25 in a used car sell and they just weren't going to put more, regardless of what I had previously been told and regardless of the fact I had to pay for my own test drive. I thought that was really unprofessional and inconsiderate especially when we as customers had just given the dealership 17 thousand dollars worth of business. I really wish I had gotten the gentlemen's name so I could list it on here but I lost his card and his picture is not on the site under employees. We were also told our car would be detailed and after waiting for over an hour for that and receiving it, there was an inch of dust still on the uncleaned dash and the back window was still covered in cigarette smoke. Brian Romas did manage to get us gap insurance for only a dollar more a month and he was very kind and pleasant as well. I have since taken the vehicle to the body shop up there and am waiting to hear back. The body man was irritated that I did not have a copy of the we owe agreement, however we were told we were given a copy of everything we signed in our envelope and that was not included. I try to be an honest, intelligent, and kind person. And when making such an important purchase I try to make sure that everything is taken care of. I did not feel that the manager I dealt with had the same agenda. Overall I loved the sales people we worked with and the gentlemen in the finance department. I'd recommend this dealership only if you are prepared to be a little insulted by management and to drive off in your new purchase with under a half a tank of gas. More

Keith Brown & the team @ Team Auto Group in Salisbury, NC are wonderful people & made my car buying experience a pleasure & I would recommend them to anyone. This was a process that spand a cou Salisbury, NC are wonderful people & made my car buying experience a pleasure & I would recommend them to anyone. This was a process that spand a couple of months & we stayed in constant communication until he found the right vehicle for me. I'm a satisfied customer for life as Keith would say. More

Team is good to me and my family. This is second time I purchased two (2) vehicles in one day. Nat Venning is the best salesman they have. Jamie, the new car sales manager, was upfront with us, as I was up purchased two (2) vehicles in one day. Nat Venning is the best salesman they have. Jamie, the new car sales manager, was upfront with us, as I was up front with he and Nat. Even their two finance young men were good to be with, knowledgable, friendly, and polite. We could not ask for a finer group of people to work with and could not find a better deal than I got on June 26th. It was a great experience. It pays to be nice and considerate. When you are, the return is great!!!, as it was for me, my wife, and m,y daughter. Kudos to Nat Venning and Team Chevrolet. Kevin Gilliam More