Tate Dodge Chrysler Jeep RAM

My husband and I had a wonderful experience with Tate Dodge and our salesperson, Ron. He listened to what we were looking for and what we had to work with. He was honest and had a great sense of humor wh Dodge and our salesperson, Ron. He listened to what we were looking for and what we had to work with. He was honest and had a great sense of humor which made the experience even more enjoyable. We will diffently return to Tate for our next car purchase. More

This experience was bad from the very beginning. I wanted to purchase a used Chrysler 300. I found the car on line a Auto Trader.com. When I arrived at the dealership the first thing I noticed was that the c to purchase a used Chrysler 300. I found the car on line a Auto Trader.com. When I arrived at the dealership the first thing I noticed was that the car was very dirty inside. After test driving the car I liked the performance and decided to purchase the vehicle. I told the salesman that I had applied for a loan through my credit union and I would be back the next day to finalize the deal. The very next day I contacted the salesman Joe Holden and informed him I was approved by my credit union and wanted to come in to purchase the vehicle I asked him what I needed to bring he said "all we need is you". My credit union told me to provide a purchase order and they would cut the check. Upon my arrival at the dealership the saleman Joe Holden said, we need to make certain you are who you say you are. He asked that I complete a form. He assured me that every customer completes this form for security reasons since 911. So I completed the form. Joe Holden told me that I was next in line to see the finance manager. I waited over 45 minis. When my turn came I walked in the finance manager's office she was sitting behind her desk she barely even looked up at me, nor did she extend her hand to introduce herself. She just sat behind that desk looking as if she was mad at the world. She starts out saying that she had run my credit and of course I was outraged. Joe Holden had lied to me and used his form to obtain my SS#. He provided the information to the finance manager and she ran my credit after I specifically told the salesmen not to because I had already been approved by my credit union. She said she had no proof that I was approved by the credit union. She said I would not be able to take delivery of the car unless I went with her finance company at a much higher rate. I explained to her that my credit union had already approved me at 4.75%, why would I take delivery at a higher rate. At his point she was even more rude and mean spirited. I asked to speak with the manager Shawn Frick. I explained to him that I was quite upset and that I may get a little loud he replled, "Well there's the door you can leave right now". I was appalled. I explained that I was upset over the treatment I was receiving from the salesman and the finance manager that my credit was run against my wishes and the salesmen obtained my social security number under false pretenses the finance manger was trying to sell me a vehicle at a much higher interest rate after I had already been approved by my credit union at a much lower rate. Shawn Frick said " There are many places to buy a car you do not have to buy one from Tate". He was quite rude and condescending. I left the dealership feeling angry and humiliated This dealership is cold has no ambiance. My feeling is all they want to do is sell cars and they could care less about how they treat their customers. I did purchase a car the very next day from another dealer and the experience was great. More

I had my truck worked on by Tate Dodge; the pinion seal on my 07 Dodge Ram had started to leak, which I found out is a common failure on these trucks; so since I was under warranty (20K Miles); I took the on my 07 Dodge Ram had started to leak, which I found out is a common failure on these trucks; so since I was under warranty (20K Miles); I took the car in to have it repaired; got the truck back spick and span; but I noticed like I normally do when I put the car into the dealer for servicing, I ususally turn the stereo/hvac off, lift up the center console/3rd seat and put my personal things away. This time I got the truck back, my console was down and my rear power window was open; remind you that it was also raining outside. This really pissed me off, cause I have people messing with my things. I got a post card in the mail rating there work and complained about the window being open and the truck being dirty inside (grease stains on carpet) from sloppy mechanics (my truck is absolutely mint). OK, now.... 3 months have passed and the pinion seal is leaking again; I call up my SA (John Erbe) and tell him whats happening; he tells me to drop it off. Again I do the samething; turn off the radio/hvas and lift up the 3rdseat/console; drop the truck off to Tate Dodge Service of Glen Burnie, MD. A week later they call me, and tell me the car is ready and explain to me why it started leaking again. I pick the car up , and right away I notice my console is down again and this time it has some nasty as* grease stains on it as well as the carpet, door panel and steering wheel; xxx these guys don't know to clean the car up after they service it and why the f*(^ was my console down? I am very particular about my vehicles especially when it comes to asthetics. Someone in the service dept of tate needs to tell there mechanics to return the vehicles as they were picked up. More