Tate Dodge Chrysler Jeep RAM

I took my 2018 van to tate dodge to have the oil filter housing replaced under warranty. I have done this job myself several times on other chrysler 3.6 engines for friends. It is a common issue for that e housing replaced under warranty. I have done this job myself several times on other chrysler 3.6 engines for friends. It is a common issue for that engine and should be very straightforward. I considered doing it myself but decided since it was under warranty I would save some money and have Tate do it. I went to pick up my "completed" van. It was missing half the bolts holding the intake manifold down, the oil was 2 quarts low from them not refilling it after having the engine apart. It had several clips broken and the air intake was never tightened down. I will provide pictures of this. The van is also completely covered in several quarts of oil. I have no idea if the leak is still present right now because even after cleaning several times there is so much oil stuck down in the valleys under the intake. I brought this the the attention of the shop foreman and they took the van back in to fix it. It still isn't fixed. These pictures are of the van underneath after the 2nd attempt. I am told the mechanic that worked on my vehicle has been at tate for 30 years. There is absolutely no excuse for this type work. My van was in absolutely perfect condition except the oil filter housing when I took it in. It will never be the same now. Stay far away. If Tate responds to this review like others asking me to reach out to talk about my problems please know I have already tried with no support. More

DO NOT SERVICE YOUR VEHICLE TATE! They broke my truck & want me to pay March‘24 They broke my truck & want me to pay March‘24 More

(Pictures below show work they do for over 6000 dollars. )THIS IS BY FAR THE WORST DEALERSHIP IN MARYLAND. DO NOT BRING YOUR VEHICLE TO TATE. THEY ARE SCAM ARTIST AND THIEVES STARTING WITH THE SERVICE DIRE )THIS IS BY FAR THE WORST DEALERSHIP IN MARYLAND. DO NOT BRING YOUR VEHICLE TO TATE. THEY ARE SCAM ARTIST AND THIEVES STARTING WITH THE SERVICE DIRECTOR MIKE. HE WOULD NOT REPLACE A 50 DOLLAR INNER WHEEL LINER THAT THEY BROKE AND I SPENT OVER 6000 DOLLARS WITH THEM IN 2 MONTHS. MIKE THE OWNER OF TATE SHOULD FIRE YOU.. YOUR COSTING THEM GOOD MONEY AND GOOD COSTUMERS. (Pictures below show work they do for over 6000 dollars. ) More

Service advisor Michael sucks. Doesn't communicate at all. Was in yesterday and needed bigger service done. Left the truck. They had it goes yesterday and most of today. They Doesn't communicate at all. Was in yesterday and needed bigger service done. Left the truck. They had it goes yesterday and most of today. They told me they had the pay but they didn't. Ordered it and at 1pm still not there. Won't be done today. Advisor never even called. If i don't call to find out i hear nothing m just awful customer service. Work is always great so not the mechanics. Go with any other advisor More

Worst experience ever. Sales rep quoted and provided false information, sales manager lied as well. Sat for over two hours with no guidance and nothing to show but a horrib Sales rep quoted and provided false information, sales manager lied as well. Sat for over two hours with no guidance and nothing to show but a horrible transaction that I voided and couldn’t even get the GM Shawn to face me even after I asked to speak to him personally. They said he wasn’t there and there he was walking right in front of me. Contacted him via email and phone and nothing. Sales team did nothing but lie and scam the prices higher saying one car was cheaper but applying the discounts to the price and “dealer fees” to make up for lost money. If you want to sell a car that has sat for two years and no one has shown interest why scam and finagle your pockets to screw the customer. We walked out, went down the street and bought a brand new car within two hours. This dealership is not MILITARY SUPPORTIVE or appreciative of our sacrifices to keep them free, in business and able to enjoy their life. DO NOT GO HERE IF YOU ARE MILITARY! More

Frederick store service department is trash. Snakeoil salesmen and woman to the end. My wife needed a check engine light handled and they "convinced" her that she need all sorts of extra servi Snakeoil salesmen and woman to the end. My wife needed a check engine light handled and they "convinced" her that she need all sorts of extra services, immediately. They were extremely disrespectful to me when I called in to sort out why they told my wife she needed all the extra work performed immediately. They tried to convince me that my wife "requested" them to perform the services. They tried to convince me that I didn't care about my wife's safety, because I questioned their sales tactics. Evan was the most worthless manager I've ever spoken with. He tried to convince me that they never would have performed certain work, had my wife not asked them to. He tried to convince me that my wife's explanation of high pressure tactics from christine was merely heresay, and asked if I knew what that meant. Great customer service from a service department manager. Also, the little things, like changing documentation to current names and addresses seem to be a challenge as the edit and backspace button in a computer seem to be a daunting task. My wife said that that was a bigger deal breaker for her than feeling like they took advantage of her. I would like to that them for the very unprofessional exchange, it has convinced my wife and I to never again shop at their establishment. It has also convinced us that we need to rethink our Dodge and Jeep purchases in the future. Remember, first time shame on you, second time shame on me. I've been driving ram trucks for the last 15 years... any suggestions of what brand I should try now? Bye Dodge and Jeep. More

Very poor service when it comes to performing recalls. Took my car in at 8:15 after waiting a year for my part. They kept my car and after calling 3 times I find out at 2:30 that they need to order the pa Took my car in at 8:15 after waiting a year for my part. They kept my car and after calling 3 times I find out at 2:30 that they need to order the part. This part was suppose to be there and I verified that when I made my appointment. They acted like this was a normal way to treat customers. No apology and they totally blew me off. The response was we will call you when the part comes in. This is my second bad experience with them when it comes to recall maintenance. More