Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Tate Dodge Chrysler Jeep RAM
Glen Burnie, MD
533 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
533 Reviews of Tate Dodge Chrysler Jeep RAM
February 23, 2013
On February 16, 2013, I took my 09 jeep to Tate for motor and differential oil service. During the service, they found another problem that was covered under warranty. The problem was that Tate did not have and differential oil service. During the service, they found another problem that was covered under warranty. The problem was that Tate did not have the parts to complete the service. After 3 hours I was told that they would contact me when the part came in. After notification that the part was in, I made an appointment for February 23 as early as possible. I asked the service tech how long it would be and he stated "give us about two hours." I told him I would wait for the repair in the waiting room. This started at 815 a.m. At approximately 1045 the service tech told me that the mechanic had a little issue with the install and should be wrapping up. Needless to say, it was another 2hours 1245 before it was complete. The service tech apologized and offered a free oil change for having to wait so long. I told him I did not want a free oil change, I just didn't understand why he didn't come to me when they realized it was going to take longer and advised me so I could have made arrangements to be picked up or have them shuttle me home. I now had spent 8 hours in Tate's waiting room the past two Saturdays. The comment, "What can we do to make this up to you" sounded like red hot pokers. I guess I should have told them that I would like to be paid the rate they charge per hour. I just wanted my car serviced and completed in a decent period of time. If this was a one time occurrence I probably would not be so mad. About a year ago I had my other vehicle there for warranty work on a Saturday. Atleast they told me it would take a while and I dropped it off. I was notified about 45 minutes before they closed (3PM) that the car was done. I told them that I would not be able to make it before they closed. I was told that they would leave the keys at the dealership and I could pick them up from there until 5 pm. Of course they had to have payment over the phone before they would leave the keys. I arrived at the dealership at approximately 3:25 pm and no one had a clue as to what I was talking about. They ran up to the Service area but everyone was gone. Needless to say I was without my vehicle until Monday morning. I had to take time off of work to retrieve my vehicle. When I arrived on Monday, they did not know what happened to the keys, and after a little while of asking around, it was found that the keys were locked inth e vehicle. I had to wait around until they made a key so that they could get into the vehicle to retrieve my keys. I have purchased 5 vehicles from Tate in the past 6 years and can promise you that I will never do business there again. I cannot risk that I will have a heart attack from my blood pressure boiling every time I go. You have lost a loyal customer Tate your are supposed to be service business, please take the time to learn what Customer Service Means. More
by jimprent
Employees Worked With
Jason Ladd
February 23, 2013
I initially went into the dealer just to check some vehicles for comparison purposes. The salesman (David Giddens) was very personable and very knowledgable. He showed me the three vehicles that I had vehicles for comparison purposes. The salesman (David Giddens) was very personable and very knowledgable. He showed me the three vehicles that I had come in to see and did not try to pressure me into anything. I did not buy any of the cars that I originally came in to look at. After taking another test drive in a completely different vehicle, I bought it. Thanks David. More
by kencunningham
Employees Worked With
David Giddens
February 21, 2013
Judy and the rest of the staff at Tate were friendly and offered great service. They were very accommodating to our family and we got a great minivan at a great price. offered great service. They were very accommodating to our family and we got a great minivan at a great price. More
by Kwunderlich11
Employees Worked With
Judy Longobardo
February 13, 2013
David C Giddens was very helpful and made the experience very simple! He was on point in a timely manner when we called to test drive a car and had all the necessary paper work ready. The staff and David w very simple! He was on point in a timely manner when we called to test drive a car and had all the necessary paper work ready. The staff and David were great and friendly! I would recommend Tate Dodge to a friend/family member. More
by babsdunphy
Employees Worked With
David Giddens
February 12, 2013
Fast,friendly,effective. This was a beyond quality car buying experience. David and Russell made us feel like we belonged at their dealership in one of their cars. I would recommended them to anyone looki buying experience. David and Russell made us feel like we belonged at their dealership in one of their cars. I would recommended them to anyone looking for a no worries car buying experience. More
by Nixon579
Employees Worked With
Russell Macey, David Giddens
February 10, 2013
Judy Longobardo responded promptly to my request through the USAA Auto Buying Service. Even though the used car we had hoped to purchase was sold before we arrived at the dealership, she helped us select a the USAA Auto Buying Service. Even though the used car we had hoped to purchase was sold before we arrived at the dealership, she helped us select another vehicle that fit our needs and a price that fit our budget. She was very friendly. More
by robertanw
Employees Worked With
Judy Longobardo
February 06, 2013
I like the dealership. It was a good dealership. There was good customer service, with friendly staff. I just thought to share my expeince with everyone. was good customer service, with friendly staff. I just thought to share my expeince with everyone. More
by alicekj
Employees Worked With
Ron Channell
February 05, 2013
I'm very happy with the car I chose and my wife loves it. I was most pleased with the way your detail service man came to my rescue when my battery died when I was about to leave the parking lot plus he show I was most pleased with the way your detail service man came to my rescue when my battery died when I was about to leave the parking lot plus he showed my wife and I everything about the car. That was good service More
by jcanterna
Employees Worked With
Judy Longobardo
February 02, 2013
Deal was very fair and service after the sale was excellent. I will be a repeat customer and drive from York Pa to use this dealer again. excellent. I will be a repeat customer and drive from York Pa to use this dealer again. More
by george.coughlin.79
Employees Worked With
5, Tim Shue
February 01, 2013
I had such an awesome time doing business with David, he is not only a nice person to deal with but he made me feel like he really cared about making my experience with Tate a good one and he exceeded my ex is not only a nice person to deal with but he made me feel like he really cared about making my experience with Tate a good one and he exceeded my expectations. The finance Department, Ron was also wonderful to deal with. Im am so satisified with my New Dodge Nitro and the experience I had. again many thanks to David, I would definitely refer anyone that is looking for a vehicle to him as well as myself. thank you Nancy Miller More
by nmiller0421
Employees Worked With
David Giddens
