Tasca Ford Midlothian

great experience Everyone was very friendly and the service great! I was in and out within an hour! I will definitely be coming back for my future car maintenance. Everyone was very friendly and the service great! I was in and out within an hour! I will definitely be coming back for my future car maintenance. More

If I could give zero stars I would The poor service started when my band new custom ordered mustang was vandalized in bill kay fords service lot. I was never notified while I was on va The poor service started when my band new custom ordered mustang was vandalized in bill kay fords service lot. I was never notified while I was on vacation and only found out when I called to check the status of my repair. The police were never notified. I was told the Midlothian police were notified, but when I went to the police station, there was nothing filed by the dealership. Sub par repair work was done on my car and after MULTIPLE attempts to get my car fixed, I was treated incredibly poorly. I had to make several trips into bill kay and made multiple phone calls trying to resolve this. I took pictures as did the service department only to be told that "we don't use pictures" Then why did they take pictures? JT says he doesn't remember my wife and I going into the show room, sitting at his desk and talking directly to him. PJ was the most incompetent, rude and nasty person I have ever encountered. In the last 5 years, I bought a ford escape, and 3 mustangs all from bill kay ford. I WILL NEVER GO BACK TO BILL KAY FORD AGAIN. I was threatened with police action the last time I went into the showroom trying to get the damage repaired to my car. BILL KAY FORD, YOU HAVE LOST ALL MY BUSINESS AS A DIRECT RESULT OF JT'S AND PJ'S POOR SERVICE. More

The Works PJ. Robert . And Tom were very polite and helpful with questions and work. Pertaining to my vertical. Good service. And scheduled my car reasonably qu PJ. Robert . And Tom were very polite and helpful with questions and work. Pertaining to my vertical. Good service. And scheduled my car reasonably quick. More

NEW TRUCK WENT INTO DEALERSHIP TALK JT HE WAS VERY HELPFUL WILL TOOK OVER WAS VERY FRIENDLY ATTENTIVE JUST A GREAT PURCHASE NOT MY FIRST ALWAYS GO TO BILL KAY WENT INTO DEALERSHIP TALK JT HE WAS VERY HELPFUL WILL TOOK OVER WAS VERY FRIENDLY ATTENTIVE JUST A GREAT PURCHASE NOT MY FIRST ALWAYS GO TO BILL KAY HAS WHAT I WANT BEST OF THE BEST More

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New radio done correct Had problems with new radio installation but tom Delaney stayed with us until it got corrected Was there all day but they kept us updated and got it Had problems with new radio installation but tom Delaney stayed with us until it got corrected Was there all day but they kept us updated and got it fixed More

Good job! Worked with us to stay keep the payment low for my son - who is in school and not working full time. Will was great to work with and not pushy !!! Worked with us to stay keep the payment low for my son - who is in school and not working full time. Will was great to work with and not pushy !!! More

The Works Was asked to comeback for additional work on a leak I had asked about . Not sure why we couldn't resolve it then, was told a massive leak but not d Was asked to comeback for additional work on a leak I had asked about . Not sure why we couldn't resolve it then, was told a massive leak but not documented on paperwork Other than that , normally great service. More

Service review My experience with the service dept was good. The cost was high but that was expected. My car is fixed and running/sounding great. Thank you! My experience with the service dept was good. The cost was high but that was expected. My car is fixed and running/sounding great. Thank you! More

Service with a smile I brought my car in and it was serviced in a timely fashion. Robert was very courteous and professional. The only complaint I have is when I went to p I brought my car in and it was serviced in a timely fashion. Robert was very courteous and professional. The only complaint I have is when I went to pick up my car it took more than 30 minutes to get my car. The lady at the desk requested a porter and 20 minutes went past before I had to remind her to request another porter. She had completely forgotten about me.. More