Tasca Ford Midlothian

Great service! With having many bad experiences at an other dealership service center I decided to give Bill Kay Ford a chance. Best decision ever! Even though the s With having many bad experiences at an other dealership service center I decided to give Bill Kay Ford a chance. Best decision ever! Even though the service I needed was simple they didn't make me feel like I wasted their time. Everyone that worked there that I encountered were super nice. I will definitely use them again for service on my cars. More

Good experience, would return. This my 3rd car purchased from Bill Kay and I would go back for a 4th when the time comes. They have done what was needed to get the sale done. This my 3rd car purchased from Bill Kay and I would go back for a 4th when the time comes. They have done what was needed to get the sale done. More

Best Dealership and service Department I highly recommend Bill Kay Ford if your looking to purchase a new or used vehicle and their service department is second to none! Again the service d I highly recommend Bill Kay Ford if your looking to purchase a new or used vehicle and their service department is second to none! Again the service department was professional, courteous, and affordable! More

Survice is top notch at Bill Kay Ford I own 3 Ford vehicles. I get all of my service done at Bill Kay Ford. It is convenient and everone there is friendly. I cannot remember ever having an I own 3 Ford vehicles. I get all of my service done at Bill Kay Ford. It is convenient and everone there is friendly. I cannot remember ever having an issue with any of the services performed there. They are prompt and value my time. They call to explain any issues and keep me up to date with the status of any work being performed. I would easily give them 5 stars. More

Excellent Charles(Chuck) and Michael Jackson (MJ) provided excellent service and they took the time to truly listen . My husband and I appreciate it. Thanks fo Charles(Chuck) and Michael Jackson (MJ) provided excellent service and they took the time to truly listen . My husband and I appreciate it. Thanks for the popcorn....... More

New 2018 Ford Explorer Limited This is the 2nd new car I purchased here had a great experience both times. One of the fastest new car purchases from start to finish. This is the 2nd new car I purchased here had a great experience both times. One of the fastest new car purchases from start to finish. More

After just doing an oil change it was discovered that my and Because the ford team discovered that my brakes needed work and I did not know it. So I was very pleased that they found the problem and were able to Because the ford team discovered that my brakes needed work and I did not know it. So I was very pleased that they found the problem and were able to take care the next Saturday More

Fast and friendly service Carlos was excellent I came in with a problem and he was determined to quickly resolve the issue. He ordered my part and the next day called me to bri Carlos was excellent I came in with a problem and he was determined to quickly resolve the issue. He ordered my part and the next day called me to bring my car back in to have it fixed. The staff at this location is very friendly. This is definitely my go to place for service on my vehicle. More

Great service, friendly. The best dealer in town , great experience buying a new vehicle.. Mr . Brunt was so helpful and all of his staff . Mena Karas my salesmen was awesome. The best dealer in town , great experience buying a new vehicle.. Mr . Brunt was so helpful and all of his staff . Mena Karas my salesmen was awesome.. professional, friendly & Honest!!!!! Thank you ... More

Left Wanting This meant to show dissatisfaction with Mr. Thomas Mackey, or the work preformed, but with the lack of concern of the Ford Motor Company with a part d This meant to show dissatisfaction with Mr. Thomas Mackey, or the work preformed, but with the lack of concern of the Ford Motor Company with a part design flaw. On the 2nd of January 2019 I took the vehicle in for an oil change and the works package, which includes tire rotation. The service manager came back to me telling me he couldn't rotate the tires because of your lug nuts being disfigured from driving. (In as the swell up). He indicated the tires could not be rotated unless all the lug nuts were replaced, at my cost. As this is a design flaw I suggested that they change them at no cost. All the service manage would offer is the number of Ford Customer Service. That number was called within the next 2 days and taken by a call-center located probably in India. They listened, put me on hold several times and came back with the same line, that they could not do anything. Asked to talk to a supervisor and they declined to do that. I asked what options were left and they said write customer serve. They were customer service and now they are telling me to write customer service. As the owner of a Ford Fusion, there has been a consistent problem with the lug nuts on the vehicle, which is in a design flaw. Your company has seen fit to put an covering over the steel portion of the part, which under normal driving swells up. As a result if you get a flat tire you cannot change the tire as the tools that come with the vehicle, as they won't fit anymore. This has been an ongoing problem since I purchased the vehicle, more often than not the service depart don't even have them on hand, have complained to the service departments each time the car has been serviced, which has only been done by your own dealerships. This vehicle was bought and only serviced at Bill Kay Ford, located at 14633 S. Cicero Ave, in Midlothian, IL. 60455. As it is a part design problem (flaw) common sense would indicate that if said part needs to be replaced, this should be done not at the cost of the customer, but the manufacturer. More