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Swickard Toyota

Edmonds, WA

4.6
1,615 Reviews

21300 Highway 99

Edmonds, WA

98026

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1,615 Reviews of Swickard Toyota

January 15, 2022

Dependable convenient local Shaylon does a great job. Customer friendly. Good service on my vehicle. More

by pmk94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaylon
Jan 17, 2022 -

Swickard Toyota responded

We are so happy your service appointment went well. We sure appreciate you taking the time to leave us feedback and we’ll make sure to pass along your great review to Shaylon! We look forward to seeing you at your next visit.

January 15, 2022

The dealer explained the service, kept me updated, and they were consistent with their explanations. More

by marshalfraser
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
Jan 17, 2022 -

Swickard Toyota responded

Marshal, thank you so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Swickard Toyota. Have a good week!

January 15, 2022

I came in for an oil change, service was quick and the met my expectations More

by Braknankls100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caspian Catha
Jan 17, 2022 -

Swickard Toyota responded

We are incredibly grateful that you took the time out to leave us a 5-Star review. We look forward to servicing you again!

January 15, 2022

clean and comfortable location while waiting for routine oil change to complete. Highly recommended if one needs to service a Toyota. More

by akan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Jan 17, 2022 -

Swickard Toyota responded

Akan, thank you so much for this great 5-star review! We really appreciate your business and helping to share the word about Swickard Toyota. Hope you have a fantastic week!

January 14, 2022

No information about the diagnosis or estimated time for my car. Disorganized pickup area leads to people getting seen out of order. The guy who finally waited on me was good, but I overheard another staf More

by fishrwmn
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tyler
Jan 14, 2022 -

Swickard Toyota responded

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Please feel free to contact me at on my direct line (425)608-4727 or by email at Kevin.Nelson@Swickard.com. Look forward to speaking with you soon. Thank you! Kevin Nelson, Service Director

January 14, 2022

Patrick was efficient and communications were great. I am pleased with timing and process All well More

by rfturk4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick , Paul Chung
Jan 14, 2022 -

Swickard Toyota responded

Seeing that you had a 5-Star experience is the best thing we could hope for! We’re thrilled to learn Patrick took good care of you. Your review means a lot to us. Thank you for choosing Swickard Toyota and we look forward to serving you again.

January 14, 2022

Thank you very much for your professional service mr. Patrick Connell and team (Visited on 01/13/2020@8:00am apt. to Rav4 vin#..xx4230). More

by David_mt_n
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr.Connell
Jan 14, 2022 -

Swickard Toyota responded

We are delighted to hear your visit to Swickard Toyota was a positive experience. Thank you so much David for this 5-star review and we will let Patrick and the team know to keep up the great work!

Jan 16, 2022 -

David_mt_n responded

Thank you! Please keep up with the "World Class Service".

January 14, 2022

Our sales rep Charlie was very knowledgeable and helpful in the process of helping us purchase our new Highlander Hybrid. We could not be any happier with our new car. More

by kmhowes68
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie
Jan 17, 2022 -

Swickard Toyota responded

We really appreciate your positive review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. Congratulations on your new Highlander HV! Makes us happy knowing you are happy and nice to know Charlie made the process a little easier. Have a wonderful week!

January 14, 2022

The only reason I gave a 3 is because Paul, the GM, was very responsive and concerned. The fact that this dealer forgot to change the oil during a 15k service is reason to give a lower score otherwise. More

by Popedj007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David. Excellent. , Paul Chung
Jan 14, 2022 -

Swickard Toyota responded

Thank you for your feedback; we take these issues very seriously. I would personally like to speak with you, if you would be willing to share more of your poor experience with me directly; my direct line is (425)608-4727 or by email at Kevin.Nelson@Swickard.com. Thank you, Kevin Nelson, Service Director

January 14, 2022

Appointments available readily. Easy and efficient check in. People willing to help on special issues. More

by Lne1135
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Jan 14, 2022 -

Swickard Toyota responded

We appreciate you taking the time to leave us a positive review—Thank You

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