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Swickard Toyota
Edmonds, WA
1,611 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,611 Reviews of Swickard Toyota
March 31, 2022
I would say that my experience with the service center of this dealership is a nightmare. I brought in my Toyota Rav4 for a safety recall 20TA02 and instead of the approximated two and one half hours repair this dealership is a nightmare. I brought in my Toyota Rav4 for a safety recall 20TA02 and instead of the approximated two and one half hours repair time it took them 8 hours, and when I went to get my car, as soon as I left the service center parking ground my fuel gauge lights up “fuel too low” so I drive back in to their service area and asked the advisor what happened to my fuel because I am sure when I get my car in my fuel gauge shows more than ¼ but instead of finding out what happened I immediately got blamed that I brought my car in on low fuel, and of course I argued it, and so the service manager came in to the rescue, and instead of addressing the issue right away he went on to blaming me that I should have read the safety recall letter that says I need to bring in my car with about ¼ of a fuel, but assuming I brought it in with that much of a fuel, I still need to know what happened to it, why it went to ¼ to lower than the lowest line of the gauge and the message that say fuel too low on the dashboard. I feel like they tried to scam me of my fuel because after listening to their blame game for maybe 30 minutes, my car was brought back with gas in the tank and with a lot of excuses. More
by mrcl
Employees Worked With
Service manager, Advisor
March 31, 2022
What I can say, utterly useless Toyota Dealership Service department ever. Only guarantee I can give you is, they can't even fix little thing and they fail 100% all requests to fix the issues. Never bothered department ever. Only guarantee I can give you is, they can't even fix little thing and they fail 100% all requests to fix the issues. Never bothered to call me when Service is done, didn't bother to call back when I asked what has been done. When I checked invoice, they have warranty items charged Toyota, but they have not fixed a thing in the list. They also put line item for Loaner Recovery when they have not provided any loaner and find my ride to go there to pick up the car. Matt Stroud, the Service Manager sounded reasonable, but when he claims the problem can't be fixed on 3 months old car, I asked him to put in writing. Nope, he tries to escape. Also, buzzing noise coming from Steering column cover, I identified with help of friend and figured out how to stop it, showed then how it is stopping and what needs to fixed. But nope they did not do a squat, it has exact same buzzing as it was given, but still have warranty line item. When I called back, they simply cut off the line. Tried gain, claims he is not at the dealership. I asked them to show what they have attempted on the invoice, but claims they can't and they will tell if Toyota calls them. Can't believe how long these guys are like this, and these kind of dealers are still in business. Hope not too long. I wonder why Toyota is tolerating these kind of dealers. More
by Srini N
Employees Worked With
Matt Stroud, Taylor
March 30, 2022
They can sell you a brand new Toyota Prius but they can’t return a phone call. I’ve been trying to call this dealership and email them regarding cancellation of GAP and the Shield insurance they pressured me return a phone call. I’ve been trying to call this dealership and email them regarding cancellation of GAP and the Shield insurance they pressured me into buying and they will not return my calls or emails. I will be going in person to demand to speak with someone today. $45,000 and they can’t even return a simple call or email. I will steer clear of any future personal or business endeavors here and recommend others do the same. More
by Isabella Johnson
Employees Worked With
Arturo, Paul Chung
March 30, 2022
The dealership was great to deal with for buying a new car. The salesman - Bryce was the best salesperson I have ever dealt with and I hav been buying cars for over 40 years from several different makes car. The salesman - Bryce was the best salesperson I have ever dealt with and I hav been buying cars for over 40 years from several different makes (Honda, Toyota, Mazda, and Chevrolet to name a few. Dave More
by Dave
Employees Worked With
Paul Chung
March 30, 2022
Was in between moving back to the States from Canada and Edgars was super helpful, patient, and incredibly communicative. Overall an excellent experience. Edgars was super helpful, patient, and incredibly communicative. Overall an excellent experience. More
by wlcolvin
Employees Worked With
Edgars Plorinsh
March 30, 2022
Dealership is great. Brandon was very nice and explained in detail that my car checked out and there were no problems. The person that vacuumed the floor didn’t do a Brandon was very nice and explained in detail that my car checked out and there were no problems. The person that vacuumed the floor didn’t do a very good job. Messy job. Thank you! More
by sharonredak
Employees Worked With
Brandon
March 29, 2022
Professional, but they focused on the transaction and not the condition or quality of the vehicle on delivery. Added some extra charges which were not desired. the condition or quality of the vehicle on delivery. Added some extra charges which were not desired. More
by GRchouinard
Employees Worked With
Tommy Hiu
