Swickard Toyota

I had the worst ever experience dealing with the Customer Services Assistant Manager Gary Moore and another guy called Casey today at the Magic Toyota dealership. We bought a new car from the Magic dealershi Services Assistant Manager Gary Moore and another guy called Casey today at the Magic Toyota dealership. We bought a new car from the Magic dealership about 6 months ago. We stopped by today basically just to ask some general questions on the new car warranty. It seemed to me since they knew we were there just to ask some questions, not for their services, they started being very impatient with us after we asked them just one question, which took no more than one minute. While I was talking with Gary at that time, Casey, who was sitting right behind me, very loudly called me "Sir!" without even saying "Excuse me" first. His sudden, unusually high pitch, if it didn't scared me at first, really caught me by surprise. I could sense that's just being rude to me. For a second, I thought about not even talking with him because he was the one who interrupted my conservation with Gary at that time, but I did turn around and tried to speak with him very nicely, even with smiles on my face. But it seemed he had no interest or whatsoever to talk to me because he basically just ignored many of my questions by repeatedly giving me the same answer to my first question that I knew the answer already. While I was asking him the other questions, very quickly he raised his tone, obviously lost any interest in continuing to talk to me. I had no choice but turned back to Gary, at which time Gary had already started to argue with my wife. Since Gary was a customer services assistant manager, he must know that arguing with a customer, especially a woman, should be the last thing he can do under any circumstance. My wife told me that while she finished one question, was still about to ask him a couple of other questions, and there was no signs to show that my wife would end the discussion right there, and we were not about to leave yet. Out of nowhere, Gary very quickly said to my wife "had a nice day bye bye" all in one sequence, which basically was asking us to leave. Of course this made us very uncomfortable. Both Gary and Casey were very impatient and unprofessional during the less-than-three-minute encounter we had with them today. Anyone out there, who is going to buy a new car, should check out the dealership's customer services department also, because you know you'll have to deal with them at some point anyway, for one reason or another. If they are as impatient and unprofessional to you, you really should take a look of the other dealerships also. I bought a new car from another Toyota dealer about 4 years ago, and we had all of our services done there ever since and never had any problems with them. Just be careful with your next new car purchase and be sure to pick a dealership that will really be friendly with you, at least be patient enough to talk to you should anything happens. We the worst ever experience dealing with the Magic's Customer Services Department today, and I am xxxx sure we'll never go back and buy from them again in the future. More

If you want a deceptive dealership with terrible service this is the place for you. We just spent $35,000 on a 2006 4Runner. After we signed the paperwork and were taking delivery of the car we were infor this is the place for you. We just spent $35,000 on a 2006 4Runner. After we signed the paperwork and were taking delivery of the car we were informed that one of the keyless remotes was missing. They refused to provide us with one, saying that used cars were sold "as-is". We also discovered that there were no owners manuals in the vehicle, they intended to send us off with a complex vehicle (Including a Nav system) with no documentation. I requested a manual, they would not provide me with one, finally gave me a 2005 saying "they are absolutely identical" we have since found that there are many differences. I've worked my way up to the general sales manager and have been refused any satisfaction, they have told me some gems such as "lots of things that are on a new car are missing on a used one". None of the missing items were disclosed prior to the sale, I wonder how many other components we will discover are missing. Nice to see they take such pride in touting the benefits of the "Toyota Certified Used Vehicle Program". This is my worst car buying experience ever, find a better Toyota dealer, none can be any worse than this. More

We had a great experience with our purchase/trade in. I gave Jay a pretty tough time on the trade-in negotiation, but not once did he lose his good cheer, professionalism, or willingness to find me the bes gave Jay a pretty tough time on the trade-in negotiation, but not once did he lose his good cheer, professionalism, or willingness to find me the best deal possible. No, I didn't get what I was hoping for but quite frankly I was so impressed with how Jay stayed with me through the negotiation process (I really put the poor guy through the wringer) that I was willing to take a bit of a hit - it's worth it to do business with these guys over some other dealership. They also matched another dealer's special online price for the car I was purchasing, which was extremely impressive. Not to mention, all our previous service appointments (oil changes, etc.) have been top-notch. Overall, I'm having a hard time finding fault with this dealership, and I can tell horror stories about other dealerships I've dealt with. Magic is a pleasure to work with - they just gained a customer for life. More