Swickard Toyota
Edmonds, WA
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1,509 Reviews of Swickard Toyota
I had the BEST customer service and it wasn't like that the last time, Thank you Khing my guy and Chris my driver were outstanding. I did't think I was going to have to have it take very long but with al the last time, Thank you Khing my guy and Chris my driver were outstanding. I did't think I was going to have to have it take very long but with all I was wanting, Khing arranged for Chris to take me home and pick me ups. Thanks sosososo much for everything, you guys are GREAT!!! Ahhhh Life is Good More
Service was great, however I was informed on the phone that the dealer had car wash vouchers for oil changes (as is part of the contract). After picking the vehicle and requesting a voucher I was informed that the dealer had car wash vouchers for oil changes (as is part of the contract). After picking the vehicle and requesting a voucher I was informed that there were none due to a change in ownership and contractual changes. While this is understandable, it is of no fault of the customer’s and they should not be negatively impacted due to the dealerships reorg. At minimum, the dealership should be more up front over the phone (i.e. employee training) or at best provide an alternative option as to not inconvenience the customer. They may have received my business this time, but next time I may go elsewhere due to this experience. Is it better to be dishonest and gain one sale, or up front and retain a customer for life? More
I believe in the importance of loyalty but never would expect that from an auto dealer; time and time again Magic/Swickard have proven why loyalty is so important. They recognize every single person and t expect that from an auto dealer; time and time again Magic/Swickard have proven why loyalty is so important. They recognize every single person and treat everyone the same way. I have purchased 10+ vehicles from this dealer, worked with many different sales people, a few different general managers and have always come out feeling great and with zero buyers remorse. Simply put, they will take care of you! From the minute you walk in, purchase, maintain, sell and buy again. More
Thorough, kind, and cost was less than I had expected. Making the appointment online was extremely easy and is a great feature. Had a good experience Making the appointment online was extremely easy and is a great feature. Had a good experience More
Attentive and polite customer service. Took positive action when service ran past due time. Discounted price of service appointment. Professional, responsive service. Will come again action when service ran past due time. Discounted price of service appointment. Professional, responsive service. Will come again More
Beeta was a delight! She was very attentive, engaging and courteous. Beeta put us immediately at ease and represented your dealership with great professionalism. We’ll done! courteous. Beeta put us immediately at ease and represented your dealership with great professionalism. We’ll done! More
Great customer service, would definitely purchase from Paul Chung and dealership again. Very easy to work with and left feeling extremely satisfied with our purchase. Paul Chung and dealership again. Very easy to work with and left feeling extremely satisfied with our purchase. More
Great customer service. . They did a great job installing new running boards and roof rack on my 4Runner. Have purchased multiple vehicles from them. Definitely recommend new running boards and roof rack on my 4Runner. Have purchased multiple vehicles from them. Definitely recommend More