Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Swickard Toyota
Edmonds, WA
1,611 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,611 Reviews of Swickard Toyota
October 18, 2021
It was very easy to book an appointment. I arrived at the scheduled time and was greered promptly and curtiously. I was notified when the service had been completed, within the anticipated timeframe. The pro scheduled time and was greered promptly and curtiously. I was notified when the service had been completed, within the anticipated timeframe. The process when paying for the service and collecting my car, was very efficient. More
by John
Employees Worked With
Andrew Turner
October 18, 2021
The service department is phenomenal. Was able to get appt on short notice, was in and out quickly and had a specialist available to answer questions about other repairs. appt on short notice, was in and out quickly and had a specialist available to answer questions about other repairs. More
by Biggee20
Employees Worked With
Shaylon Depew
October 17, 2021
Would give 0 stars if I could. I will never be back. I was sold a 2007 SUV for $20k - a 14 year old car - with known issues that they never disclosed. 4 months after buying my truck I brought it in to ha was sold a 2007 SUV for $20k - a 14 year old car - with known issues that they never disclosed. 4 months after buying my truck I brought it in to have an issue checked that was there since about 2 weeks after I bought it. And they want to xxxx me for over $3k to fix it, denying the problem existed before, and won't help me. There is NO WAY driving a Toyota engine for only a few thousand miles will kill a perfectly "good" torque converter and THEY KNOW IT. If that's even what the issue is. I didn't walk in there blind; I consulted, researched and went in there educated and made specific requests. But because they think I'm "just a girl and am not as familiar with trucks and didn't know what I was looking for", they think they can do this to me. Should have known when I asked TWICE for service records when I bought it, and they were never sent to me. I still don't have them! Spent 2 years building up my credit and saving up my money enough to FINALLY get my own car on my own and this is what I get. I went to Swickard specifically because they were recommended to me 10 years ago when they were still Magic. And I held onto that recommendation until I could finally get my own car. I trusted them to be honest. Everyone knows dealerships are more expensive for service and I was ok with that, but I thought that was all; it's supposed to be the little struggling mechanics who do this to people. Not a dealership. I'm so disappointed and let down by these people it makes me sick. Heed my warning and do not ever buy from them or trust their service department. Still waiting on a call from their service manager and/or director but I doubt I'll get one. This is nothing short of criminal. More
by lisahenley
Employees Worked With
Shaylen, Brandon, Paul Chung
October 17, 2021
We were frustrated w/ the way the car was handled by Cody and his advisor On our way home we noticed that they up the mileage for 1,000 (63000 s/b only 62,000 miles)and forgot to put the sticker on windshi and his advisor On our way home we noticed that they up the mileage for 1,000 (63000 s/b only 62,000 miles)and forgot to put the sticker on windshield . This was the 2nd time this happened that they orgot the sticker for the next change oil We’ve been going to Toyota for our change oil since I bought my blue Corolla We are hoping that this will not happen in the future because it’s a big detail - now we are just hoping that Cody Crawford checked everything that needs to be done for the service of 60,000 miles , rear break replacement etc since we paid almost 1,000 for the service Suggestion- before releasing the car can the advisor make sure there is a checklist so customers like us will be happy to return ? More
by titabambee
Employees Worked With
Cody Crawford and Tyler Nien
October 17, 2021
I went in to Swickward for my 30,000 mile maintenance. Everyone was friendly and professional! The workers and customers were all wearing masks properly and I felt very safe waiting in the lobby for my ca Everyone was friendly and professional! The workers and customers were all wearing masks properly and I felt very safe waiting in the lobby for my car to be serviced. More
by hjenne
Employees Worked With
Paul Chung
October 16, 2021
Excellent team today. Caspian was very friendly, explained everything to me including the charge/ upfront and Angel Garcia who inspected my car. explained everything to me including the charge/ upfront and Angel Garcia who inspected my car. More
by MM
Employees Worked With
Caspian and Angel
