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Swickard Toyota
Edmonds, WA
1,611 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,611 Reviews of Swickard Toyota
October 26, 2021
I took my car in for the 5,000 mile service. I called to make an appointment and was given lots of details. I drove up at the appointed time, got right in, and spent two hours (exactly what I was told) in t make an appointment and was given lots of details. I drove up at the appointed time, got right in, and spent two hours (exactly what I was told) in the pleasant and quiet waiting room. It was easy to spread out for social distancing, even though there were a lot of people, because of the way the chairs were arranged. When the work was completed, I got a great informative report. There was a recall of a part on record, and that was taken care of as well. All-in-all, a very good experience. More
by Ruby
Employees Worked With
Brandon, Paul Chung
October 26, 2021
Service first rate. Waiting room very comfortable and all the personnel that I met were friendly and helpful. The technician took the time to take me through the features and clearly explained how they work the personnel that I met were friendly and helpful. The technician took the time to take me through the features and clearly explained how they worked. Thanks for good experience! More
by Felt
Employees Worked With
Paul Chung
October 26, 2021
My first oil change ever by Toyota on my Toyota 86 went great! No wait upon arrival, no cost and done in an hour. Plus everyone at Swickard Toyota is very friendly & helpful. I couldn’t ask for more and w great! No wait upon arrival, no cost and done in an hour. Plus everyone at Swickard Toyota is very friendly & helpful. I couldn’t ask for more and will be back for any future service. More
by Alee21
Employees Worked With
Paul Chung
October 26, 2021
Took my van in for a scheduled appointment at 11am. Was told it should be ready by 12:30. Said that I'd be in the lobby and sat down to wait. And wait. And wait. When I inquired about what was going on at told it should be ready by 12:30. Said that I'd be in the lobby and sat down to wait. And wait. And wait. When I inquired about what was going on at 1:45, I was told it had just gone up on the lift and would be another 30 to 45 minutes. To their credit, and the reason they got 2 stars, the service was done by 2:15, and they did not charge me for it. What's the point of scheduling service if it's not going to be done at the scheduled time? If they had come to me at any point and told me they were that far behind, I would have rescheduled. Instead, I missed two other appointments that can't be rescheduled for another month at least. Not loving the new ownership/management. Not sure if they'll get another chance from me. Maybe in a few months I'll feel more forgiving, but today I'm unhappy with how things went down. More
by TERRY.HYNES
Employees Worked With
Can't remember any names.
October 23, 2021
Individuals who work at this dealership are great. The passion, knowledge, she level of service are amazing. The corporate idiots who setup a call center should be fired because the people in Vegas don't passion, knowledge, she level of service are amazing. The corporate idiots who setup a call center should be fired because the people in Vegas don't know how to contact people at the dealership and I've had to wait on hold for 30 minutes. More
by Brandoman84
Employees Worked With
Tyler is great
October 22, 2021
Brandon was helpful and informative AS ALWAYS. HE IS MUCH OF THE READON I KEEP RETURNING TO YOUR DEALERSHIP. And I feel your people do quality work! OF THE READON I KEEP RETURNING TO YOUR DEALERSHIP. And I feel your people do quality work! More
by Toyota Corolla lover
Employees Worked With
Brandon
October 22, 2021
I used to love Magic Toyota, which was the old management. Now Swickard Toyota has lost the customer touch. It seems to be very focused on the money vs. the customer loyalty. I was in just today a management. Now Swickard Toyota has lost the customer touch. It seems to be very focused on the money vs. the customer loyalty. I was in just today and in the past, when agreeing to services over $1k, I normally would be offered a complimentary volume bonus for bringing a good amount of business. Now, that has gone away. Additionally, as I sat and waited for my car to be maintenanced, I was rudely asked by the sales staff to get out, after being graciously given a desk by the maintenance staff so I could work while they did maintenance. After this episode, I watched the sales staff chum it up, make light of COVID-19 while not taking precautions, and make harsh jokes, creating a very in inviting atmosphere. Sadly, while I used to plan on buying a rig from this Toyota dealership in the past, I don’t really have any desire to return for service or for a new vehicle, after 8 years of consistent patronage. More
by jmeagle14
Employees Worked With
Brandon Hemenway, Paul Chung
