Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Swickard Toyota
Edmonds, WA
1,611 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,611 Reviews of Swickard Toyota
November 02, 2021
It was my first visit to Swickard Toyota. I was treated quickly and courteously by the staff. They went above and beyond my expectations, and gave me my car back below my anticipated cost. Can’t ask for mo quickly and courteously by the staff. They went above and beyond my expectations, and gave me my car back below my anticipated cost. Can’t ask for more, ever! More
by Deb
Employees Worked With
Brandon Hemenway
November 02, 2021
I bought my car 🚗 2016 Prius here and use it for all service. I used it for my previous 2006 Prius service as well (purchased elsewhere). I even buy my tires here. I’ve always been so pleased!! Tod service. I used it for my previous 2006 Prius service as well (purchased elsewhere). I even buy my tires here. I’ve always been so pleased!! Today my Rep was wonderful, but I was disappointed that I had two jobs that overlapped. Mount winter tires I bought here last year and routine oil change service. Since the latter included tire rotation, it would have been good to give me a discount since I didn’t need that service as part of my oil change. It isn’t that I asked you not to rotate the tires, you dismounted my summer tires, and remounted them as part of the tire change out I paid for. Magic Toyota would have done this customer service adjustment for me, even if the charge code didn’t lend itself to do do. Again, Patrick was great. More
by Lynnperrymail
Employees Worked With
I thought his name was Patrick. Tall thin dark hair
November 02, 2021
The service was exceptional. Caspian in particular was very professional, kind, and helped me get my tire repaired quickly and efficiently. Overall I was quite pleased with quality of service and my inter very professional, kind, and helped me get my tire repaired quickly and efficiently. Overall I was quite pleased with quality of service and my interactions with Swickard Toyota professionals. More
by kv
Employees Worked With
Caspian —-
November 01, 2021
Called and left a message 3 times about a issue I needed addressed never received a call back. Finally on my 4th call I set up an appointment to get a 45k mile service and the issue looked at. The only thin addressed never received a call back. Finally on my 4th call I set up an appointment to get a 45k mile service and the issue looked at. The only thing that was done was a basic oil change (who knows if anything else was even looked at definitely not the cabin filter, but that was checked off….the only thing I asked to avoid was wiper blades brand new and rotating my wheels and tires, brand new wheels were scratched during a service here previously so brakes and tires are my responsibility) Nothing else taken care of now I need to make another appointment to get a simple part diagnosed. When I arrived to pick up the vehicle in an empty service area no one greeted me for over 5 minutes, stood around looking at 3 different service writers….got passed between two service advisors ( they will be right with you…. Laughable ) 30 minutes later someone finally “helped” me. I understand a business that is short handed especially in automotive (I spent 25yrs in the industry) but common curtesy goes a long way. The service writer that did finally help me was fine he did apologize for the delay but no one seemed to be on the same page. Probably not going to waste my time anymore. Paid and left … Not a good service. Lost a customer with 2 Toyotas purchased in the last 4 years. More
by vlee420
Employees Worked With
Khing Ly
November 01, 2021
Used to be my go to for my Toyota’s and purchased another Toyota because I loved the professional service team. However it’s like going to a fast food restaurant now and the left hand doesn’t know what the r Toyota because I loved the professional service team. However it’s like going to a fast food restaurant now and the left hand doesn’t know what the right hand is doing. Getting someone…anyone to give you an update is brutal. I would rather have a filling than attempt to get a straight answer from the people in the service department. More
by Justgb
Employees Worked With
Brandon , Paul Chung
