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Swickard Toyota

Edmonds, WA

4.6
1,611 Reviews

21300 Highway 99

Edmonds, WA

98026

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1,611 Reviews of Swickard Toyota

November 09, 2021

Promt service even unexpected. Excellent customer service from Caspian. Detailed list of service done and what else needs to be done. More

by luzmiji1970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caspian 5 stars, Paul Chung
Nov 10, 2021 -

Swickard Toyota responded

We are so happy to hear of your experience with Caspian and making sure you had good communication of what was done to your vehicle—Thank you for your review!

November 09, 2021

Great service and timely response. Even when extremely busy the customer service response was excellent and professional More

by pakemac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Nov 10, 2021 -

Swickard Toyota responded

Your positive review means a lot to us! We appreciate you taking the time to leave us such an outstanding review! Thank you for your patience during our busy service time and for sharing your wonderful experience.

November 09, 2021

The staff is knowledgeable, friendly and helpful. They don’t just sell the cars, they take the time to make sure the buyer gets a thorough overview of all the features before leaving the lot. I might not More

by Sfccf32
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil and Nicolo were all that! Thank you for taking so much time to go over everything with me., Paul Chung
Nov 10, 2021 -

Swickard Toyota responded

Your satisfaction is very important to us and we take pride in knowing our customers are happy with their store experience in every aspect. We appreciate the kind words and we want to thank you for the 5-Star review! If you have any questions that may arise in the future, please contact us or stop by we’d be delighted to help.

November 09, 2021

Service center is not good.... i follow up and call after an hour and half for oil change...they never call when the car is ready for pick up. Whoever did the oil change in my car didn't even disinfect the More

by Gilda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Chung
Nov 10, 2021 -

Swickard Toyota responded

Thank you for your feedback Gilda! We apologize for the unpleasant experience during your service visit. We appreciate you bringing this to our attention. We know your time is valuable and we are looking for ways to improve so these things do not happen in the future.

November 07, 2021

Good service, but not clear upfront about pricing and miscommunications between the parts team and service team. More

by Flower
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khing
Nov 09, 2021 -

Swickard Toyota responded

Thank you for your feedback regarding your recent service visit. We apologize for any miscommunication and would like to learn more of what specifically happened. Please feel free to contact our Service Director, Kevin Nelson anytime with any concerns you may have at Kevin.Nelson@Swickard.com or direct extension is (425)608-4727.

November 06, 2021

I had a great experience with Bryce, he went above and beyond and was very professional. More

by trudyjack2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryce
Nov 09, 2021 -

Swickard Toyota responded

We value your feedback, and we are delighted to hear you had wonderful experience with Bryce. Please do hesitate to contact us if you have any questions that may come up in the future. -Thank You!

November 06, 2021

The dealership is fine. My service writer, Brendan Hemminway, is amazing! Honest, friendly, and always has the service on time. More

by Hyphedutinator
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Hemminway
Nov 09, 2021 -

Swickard Toyota responded

Thank you for taking the time to write a nice review! We are pleased to hear Brandon was so helpful and took care of your service needs.

November 06, 2021

I love the driving garage so I don’t get wet. The check in is easy. The waiting room is nice. Rides are available if I want one. Nothing is done unless I ok it. More

by btoner28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Nov 09, 2021 -

Swickard Toyota responded

We care to hear what are customers think and we thank you so much for taking the time to share your overall terrific experience at Swickard Toyota.

November 05, 2021

Service department was great- organized, friendly, efficient- Provided clear explanation of what was done and overall condition of vehicle- Did not try to upsell- More

by hassel63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Connell
Nov 08, 2021 -

Swickard Toyota responded

We are incredibly grateful for leaving us a 5-Star review! All of us at Swickard Toyota appreciate your business and thank you for the great feedback!

November 05, 2021

Alejandro Farfan was great! Wonderful experience. I came in for a simple oil change and walked out with my dream car More

by Jonathan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alejandro Farfan
Nov 09, 2021 -

Swickard Toyota responded

Congratulation on your new dream car Jonathan! Your satisfaction is very important to us and if you have any question regarding your purchase please give us a call or stop by anytime. Thank you for sharing your great experience!

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