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Swickard Toyota

Edmonds, WA

4.6
1,611 Reviews
Call Dealership (866) 858-1515

21300 Highway 99

Edmonds, WA

98026

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1,611 Reviews of Swickard Toyota

November 23, 2021

The staff I'd always top notch but was super disappointed that the want to charge $80 to put on my snow tires it used to be free since I bought my tires there. Also the web site does not wk to make an apt. S More

by christythuesen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Report | Print
November 23, 2021

Trustworthy dealership. King and his team always treat me kindly. I will continue coming here More

by Shelb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
King Lhi
Report | Print
Nov 24, 2021 -

Swickard Toyota responded

We appreciate the positive feedback! We’ll be sure to let Khing know he had a happy customer. We look forward to seeing you again!

November 22, 2021

Great customer service in the service department. The service manager went above and beyond and got mud out from under the hood of my 4runner after I took it adventuring during my 5k mile service. More

by Hbazzzz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew turner
Report | Print
Nov 23, 2021 -

Swickard Toyota responded

We’re delighted that your overall experience at Swickard Toyota was great! We appreciate you as our customer and look forward to seeing you at your next visit.

November 22, 2021

Customer service is an excellent.I liked the Toyota.I am very satisfied for my car.staffs help me if I need anything.good Servic.good care.appreciate.honestly.kindness.good respond.I do refer my friends to More

by Mayak90
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew and John , Paul Chung
Report | Print
Nov 23, 2021 -

Swickard Toyota responded

Thank you so much for the positive words and leaving us a wonderful review! We look forward to seeing you again!

November 22, 2021

Great, fast and friendly service. I appreciated the communication before and during my service appointment. More

by NP
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Report | Print
Nov 23, 2021 -

Swickard Toyota responded

We are incredibly grateful that you took the time out to leave us a 5-Star review! Thank you for sharing your experience with us!

November 22, 2021

It was the longest oil change I have ever had. At least the staff was friendly. More

by matthew.karvonen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Chung
Report | Print
Nov 23, 2021 -

Swickard Toyota responded

Thank you, Matthew, for leaving us feedback on your recent visit to our service department. We are truly sorry for the excessive wait time and we are doing our best to improve daily, so this won’t happen in the future.

November 21, 2021

Toyota dealership do a great job, and they are clean, organized also I trust their work and that is why I take my car to there, great job! More

by Mannydg.10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Report | Print
Nov 23, 2021 -

Swickard Toyota responded

We are very pleased to hear of your great experience with our service department. Your review means a lot to us! Thank you!

November 21, 2021

Customer service not great, didn’t put correct amount of oil. Techs not knowledgeable of how to change oil on various car makes. Did not put cover back on oil cover skid plates. Wheels scratched from tire r More

by Jopina7807
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Report | Print
Nov 23, 2021 -

Swickard Toyota responded

Thank you for writing a review. Your feedback is important to us and we apologize for the unhappy experience during your recent service appointment. We would like the opportunity to talk with you more of what exactly occurred. Please at your earliest convenience contact our Service Director, Kevin Nelson on his direct line at (425)608-4727 or email at Kevin.Nelson@Swickard.com. Thank you!

November 21, 2021

It does not makes sense to make an appointment for an oil change when you're quoted a 90 minute wait when you arrive. This has happened more than once. More

by Angela_ashe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Report | Print
Nov 23, 2021 -

Swickard Toyota responded

Thank you for your input Angela! We are working on ways to improve our scheduling and wait time.

November 21, 2021

Waited 15 mins to get checked-in. Service manager did not go over service results More

by ken_navarrete
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Chung
Report | Print
Nov 23, 2021 -

Swickard Toyota responded

Thank you for your business Ken! We apologize your service visit did not go as planned. We will used this as a learning example for our staff.

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