Swickard Toyota 101

great service from Galina Fedorova and Chris Suzuki We came here to buy a new car around Black Friday and got a new Corolla 2016. It was second time in this year when we got great service from Toyota 10 We came here to buy a new car around Black Friday and got a new Corolla 2016. It was second time in this year when we got great service from Toyota 101 in Redwood City, CA. We absolutely loved the team! Galina Fedorova and Chris Suzuki are the best!!! They are really professionals! Very friendly and helpful. Toyota 101 itself is very nice and has a great selection! We loved the experience and recommend to everyone!!! More

Terrible customer experience and broken promises Any thinking person who even spends a moment of research looking into Toyota 101 should realize there is no good reason to consider ever doing busin Any thinking person who even spends a moment of research looking into Toyota 101 should realize there is no good reason to consider ever doing business with this dealership. I wish I had known better before investing time, energy, my wife's good will, and attempting to buy one of their vehicles from out of state. They take pride in having a no commission sales staff, but unfortunately that translates into no motivation, no communication, false promises, broken commitments, and an utterly terrible customer experience from beginning to end. My attempts to spend upward of $30,000 were rewarded with nothing but scorn and abandonment. In my case, I was told by the salesman, Chris S, that I had purchased a vehicle and it was off the market. I had sent a bank financing check in per his instructions. Everything was in order. He then disappeared and I had to spend two days finding out he had forgotten to tell anybody else, and the vehicle had been sold. Even though he had promised the vehicle had been sold to me (“I’ll put a sold sign on it.”), nothing mattered. Perhaps most surprising, he was unwilling to attempt to do anything at all to make it right. A heartfelt apology and some sort of offer to help find another alternative vehicle would have softened the blow, but he could not be troubled to even respond to me. Who does that to their customers? Who leave them at the altar? And then doesn't even bother to communicate? The good news is, there are plenty of solid Toyota dealerships in the Bay Area. Toyota of Marin, not that far up the road, provided a seamless professional experience with follow-up, manager involvement, quick turnaround, and quality communications. They even offered to pick me up from the airport, which they did, and we completed the transaction is less than 90 minutes, & I was on my way with a Toyota Sienna. Toyota 101 management should be ashamed of their dismal performance. Chris S should consider whether customer service is really the right business for him. Ultimately, the blame must reside on a culture at Toyota 101 that allows kind of ordeal I went through with zero follow-up communication. Terrible. Save yourself time and trouble by finding any of the other many find Toyota dealerships in the Bay Area with which to transact your purchase. Personally I would not risk associating myself with this company until there was clear evidence of complete transformation. What a dismal failure at the dealership, utterly failing at the basics of being able to sell a car and create a satisfied customer, or to demean and insult a customer such that they need to let others know just how bad it was. More

best car buying experience I and my family went to Toyota 101 in Redwood City to help me get a realistic perspective on getting a new car. I didn't think I would be going home w I and my family went to Toyota 101 in Redwood City to help me get a realistic perspective on getting a new car. I didn't think I would be going home with a new RAV4. Chris Suzuki and Galina Fedorova made my car buying experience a true pleasure, thank you guys! Had the best car buying experience here. Great team! More

Unethical Tried to get me into a loan at a much higher rate than I was already approved for and would not tell me the rate Tried to get me into a loan at a much higher rate than I was already approved for and would not tell me the rate More

I recently used USAA to find a used car and went to the dealership today. I went to Toyota 101 on 525 E Bayshore Redwood City, CA 94062. I called at 1030 for an appointment to see the vehicle, providing t dealership today. I went to Toyota 101 on 525 E Bayshore Redwood City, CA 94062. I called at 1030 for an appointment to see the vehicle, providing the description and VIN of the vehicle. The salesperson, Justin, informed me that he would have the keys ready for me. I replied that I would be there within the hour. I arrived at 1115 for the vehicle/test drive. Justin had taken another client, missing our appointment, then I was informed by another associate, Arnel, that the vehicle was sold. After leaving the dealership, I recieved another call from another salesperson who confused me with a different client, asked if my father was going to buy one of the cars I was shown. When I stated I think they have the wrong person, I was abruptly hung up on. My experience with this dealership has been tumultuous and the professional etiquette all but non-existant. I believe this was a bait and switch on their part and I complain here to warn others of their poor practice. More