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Swickard Toyota 101
Redwood City, CA
1,001 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,001 reviews
July 01, 2018
Great, satisfying experience. The staff were excellent. I traded in a Mazda Miata and purchased a Toyota C-HR as I have knee problems and my wife hip problems. The staff at Toyota 101 were very helpful and I traded in a Mazda Miata and purchased a Toyota C-HR as I have knee problems and my wife hip problems. The staff at Toyota 101 were very helpful and friendly, particularly Sergio Foti the Sales representative. The purchase options were fully explained with no pressure. Once the deal was agreed Sergio took time and patience to explain the numerous technical details and facilities the new car had to offer. It was a great experience and the Dealership is one I would highly recommend. More
by DerekJ
Employees Worked With
Sergio Foti, Eric Rule
April 14, 2018
worst repair experience I gave a one star rating (being generous at that) because I've had the worst repair service experiences with Toyota 101. Most recently (and the last I gave a one star rating (being generous at that) because I've had the worst repair service experiences with Toyota 101. Most recently (and the last straw) was being told that it would cost around $1000 to repair the AC in my Camry. I went to an independent service center and was told I could get the necessary part from pic and pull for about $15 or $20 and install it myself in about 30 mins. I will never use Toyota 101 service again and I will discourage everyone I know from using them. More
by camry101
Employees Worked With
I don't recall the name
January 19, 2018
GREAT SERVICE AND BEST FINANCE DEPARTMENT THIS IS THE 3RD TOYOTA I AM BUYING FROM THIS DEALERSHIP. FINANCE MANAGER BRET CHAN IS THE BEST WITH FINANCING ISSUES AND FRANKIE CHAU IS A SALES PE THIS IS THE 3RD TOYOTA I AM BUYING FROM THIS DEALERSHIP. FINANCE MANAGER BRET CHAN IS THE BEST WITH FINANCING ISSUES AND FRANKIE CHAU IS A SALES PERSON WITH A GREAT CUSTOMER SERVICE. More
by Alexandra Vainer
Employees Worked With
Frankie Chau, Bret Chan
December 31, 2017
Chris Hagen - Scammer Specialist We negotiated an out the door price with chris hagen at toyota 101 for $ and drove out here from san jose only to be tricked and manipulated for a pri We negotiated an out the door price with chris hagen at toyota 101 for $ and drove out here from san jose only to be tricked and manipulated for a price $3,250 over what was agreed with a qoute from his email. This was one of the worst experiences i have ever had and not only that he kept our credit report print out which was suppose to be ours its personal information. I will follow up with a corporate complaint at toyota first thing in the morning We disagreed with his price and he slams his glasses on the table, which was totally unprofessional More
by Thang
Employees Worked With
Chris Hagen
October 07, 2017
Excellent Chris is very informative about maintenance of my 2005 Toyota Prius.He informs me of future services and I follow his recommendation explicitly.He k Chris is very informative about maintenance of my 2005 Toyota Prius.He informs me of future services and I follow his recommendation explicitly.He keeps my car in tip top shape.He is the greatest. Thanks Le'Jon More
by Eagle
Employees Worked With
Chris Terlaje
August 31, 2017
Great purchase experience Omar was a great help with my purchase of the Sienna, very professional and helpful. I have a nice purchase experience. He gave great recommendations Omar was a great help with my purchase of the Sienna, very professional and helpful. I have a nice purchase experience. He gave great recommendations and very quick honest. Couldn't find a better guy to work with! I will definitely buy another car from him (seriously). More
by testv
Employees Worked With
Omar Younes
August 25, 2017
A very plansant experience from start to end I recently purchased a 2017 Toyota Camry from this dealer, not only they offered the best price out of all the dealers I have dealt with, their intern I recently purchased a 2017 Toyota Camry from this dealer, not only they offered the best price out of all the dealers I have dealt with, their internet sale manager Jun had explained thoroughly every little detail of the car when we were there for the test drive, my wife is a very price concious person and i have never seen her made a decision so quick when committing to buy this car, I am impressed on how good a salesman Jun is. The overall experience at Toyota 101 is a very plansant one, and I will definitely recommend them to others. More
by Alex L
Employees Worked With
Jun Javier
August 25, 2017
A+ Dealership We compared multiple vehicles on the market, looking for a very specific features - Toyota RAV4, Honda CRV, Subaru Forester, Mazda CX-5 - all reliable We compared multiple vehicles on the market, looking for a very specific features - Toyota RAV4, Honda CRV, Subaru Forester, Mazda CX-5 - all reliable and very comparable. I am a hard bargainer (customer from xxxx for some dealerships). I did my homework thoroughly - truecar, Kelly blue book, Costco auto program, craigslist just to name a few. I send an initial quote request online to 10 dealerships (obsessive compulsive personality) in NorCal and SoCal and narrowed it down to 3. By far Toyota 101 stands out. My salesperson, Internet Sales Manager Robert Barcenas, and his director, George Kreitem cut the sale time in half by avoiding going back and force with 'hmmmm, that's already an amazing price'. Within half an hour we bought a Toyota, and got an amazing deal. Thank you Robert and George. We will be back:) Bottom line - GREAT experience with Toyota 101. Professional, great pricing, easy to work with, exceptional customer service. More
by Olgak
Employees Worked With
George Kreitem, Robert Barcenas
August 22, 2017
Years Long Excellence in Service and Sales My friend and I had a "car" project that was needing to be started and completed. She wanted to buy my 2012 Prius that I bought new from Toyota 101, My friend and I had a "car" project that was needing to be started and completed. She wanted to buy my 2012 Prius that I bought new from Toyota 101, and I wanted to buy a new 2017 Prius. Without any hesitation we went directly to Toyota 101 to discuss the maintenance, service history, and financial payoff of the 2012 Prius. Marcellis Flowers understood immediately how to help us meet our goals. He introduced us to Rich from Service and one of the service crew to discuss the future servicing needs of an older hybrid. My friend was satisfied with their answers and was also impressed that they were willing spend the time discussing with her potential servicing requirements. Because of this my friend will most likely continue the maintenance of the car at Toyota 101. Once everything was resolved with my friend, Marcellis and I focused our attention on the sale of a new 2017 Prius. I already knew what I wanted, however, Marcellis, in his great wisdom, asked me to list what I was not fully satisfied with my current car. Because I was not as comfortable in the seat as I thought I could be, we tested the other options offered in a Prius. Bret Chan in finance remembered me from my last purchase so he helped me speed through the financing experience. Before I could drive off the lot in my new 2017 Prius Marcellis sat with me and went over every safety feature and the new layout of the console. Although my friend and I did not initially expect to spend several hours that day on the "car" project, with the help of the staff at Toyota 101 we met our goals and completed our project in a very timely manner. More
by Prius Drivers
Employees Worked With
Andy Long, Bret Chan, Rich Hobbs, Marcellis Flowers
August 10, 2017
Great car, great price, and great team!!! Andy Long and the rest of the team at Toyota 101 were a pleasure to deal with. This was my first Toyota purchase and I was impressed to be in and out Andy Long and the rest of the team at Toyota 101 were a pleasure to deal with. This was my first Toyota purchase and I was impressed to be in and out in under an hour since we were able to do the whole deal over the phone. Thanks and we'll see you when the lease is up... More
by highlander101
Employees Worked With
Andy Long, Marcellis Flowers, Arnel Leyco
